# What would be the best way to transfer calls efficiently?

I think that it is a bit tough to search for the names on UJET

##### Post Metadata
- Posted at: over 6 years ago
- Net upvotes: 1


## Comments
### Comment 1

Hey Terry, the best way to transfer calls efficiently is to do a cold transfer to a queue.

UJET makes it easy to transfer calls to individuals or queues and empowers the agent with the current status and estimated wait time to help them prepare the customer. You can also do a warm transfer, however it would be less efficient as the agent is also waiting on hold and then explaining the situation to the new agent.

##### Comment Metadata
- Posted at: over 6 years ago




## Related Product
[UJET](https://www.g2.com/products/ujet/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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