# Benchmark for SLA and CSat

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##### Post Metadata
- Posted at: over 6 years ago
- Author title: Operations Specialist
- Net upvotes: 1


## Comments
### Comment 1

Hey Melanie, 

We have a 24hour SLA for all tickets at our company. As far as CSAT, that rating goes out when we solve the ticket or chat. We shoot for 100% each month, of course :) 

Please let me know if I can help in any other way :) 

Thanks, 
Emily

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Support and Success Manager at Art Storefronts




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