# Is constant contact taking any responsibility for poor deliveribility?

?

##### Post Metadata
- Posted at: almost 7 years ago
- Author title: Sales manager, Owner at The JunkYard Showroom, Owner
- Net upvotes: 1


## Comments
### Comment 1

Hi Patrick! I am glad that you are following up. It's been a living nightmare. I can only imagine its effected many longterm users too. The space is changing. Ive tried many things and many many many many hours of calls. I would love to get in touch with a lead tech person. I just need good old fashioned email (in peoples inboxes no whitelisting etc)! Please feel free to connect and help. Countless days and $$ and Im out of resources. 

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Sales manager, Owner at The JunkYard Showroom, Owner



### Comment 2

Hi Amanda. Sorry to hear that we haven't resolved this for you even though you've called in a few times. We'd definitely like to keep looking. If you can email that social_support@constantcontact.com address with these details, we'd like to look further to see if it's an authentication or whitelisting issue. 

1. Your Constant Contact username
2. Example of email addresses/domains you are sending to
3. Name of email campaigns you have sent out with issues

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Chief Marketing Officer at Decisions



### Comment 3

Hi Patrick! I heard that CC delivers on a shared IP which the new email programs (gmail, outlook etc) are recognizing as spam. (Sorry if the lingo sounds off!) I have tried calling in now over 1/2 a dozen times and the call center really doesn't give straight answers or real resolutions. Even people In our own circle who we email with daily don't get our emails if they are sent through CC (including myself). I am thinking the only choice after over 10 years of having this service is to quit and move to a company that uses the new technology. 

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Sales manager, Owner at The JunkYard Showroom, Owner



### Comment 4

Hello Amanda - Constant Contact prides itself on high deliverability, and we'd like to look into this further for you to see if there is a specific issue causing deliverability issues with your account. Email us at social_support(at)constantcontact(dot)com, reference this post and provide your account username so we can assist further!

##### Comment Metadata
- Posted at: almost 7 years ago
- Author title: Chief Marketing Officer at Decisions




## Related Product
[Constant Contact](https://www.g2.com/products/constant-contact/reviews)

## Related Category
[Email Marketing](https://www.g2.com/categories/email-marketing)

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