> An operator accepts a client into the chat, they can chat and send files.
> If desired, the operator can invite the client into the virtual room via hypertext link sent in the chat. Video Call offers audio-visual communication (video is enabled on the operator’s side) and possibility of documents and desktop sharing.
> If client prefers a telephone call, he or she leaves the telephone number on the web and connects into the operator’s virtual room by clicking on a link in the chat. Operator and client communicate on the phone, but client sees the operator and operator can share (show) products or documents. This mode of entrance is called Instant Call Back.
> Both modes of entrance enable the client to browse an eshop or web and choose products or service with an assistance of the operator since the operator can see, which page the client is browsing.
OnOp Target is a web application that serves as another communication channel with visitors of a website and that enables you to observe, analyse and target visitors on your web via a web chat with an option to upgrade session into video call (video enabled on the operator's side). The application combines technologies WebRTC and Flash. OnOp Chat enables connection via all browsers and on all devices including mobile ones. It can be integrated into existing call centre or other internal system. It offers functions such as files sharing, multiple chats, statistics for operators' performance, etc. Free plan available.