Senior Manager - PMO, ENRICH IT Services (A Dataintensity company )

Is there any Quality Parameters being caputred to asses the Customer Satisfaction ?

While derving the customer satisfaction Level - is there any way to caputre Service delivery parameteres in Totango.

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Customer health is built out of quantitative and qualitative metrics. A good primer for it can be found here - https://blog.totango.com/2017/10/what-is-customer-health-score/

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