# what is the best way to implement AI bots?

we are in the step to initiate to implement KATE but we have think we can get more power.

##### Post Metadata
- Posted at: about 7 years ago
- Author title: strategety planning vice director
- Net upvotes: 2


## Comments
### Comment 1

We have actually deployed using both the Genesys BotGateway solution and we have also developed our own BotGateway.  I can tell you that deploying the Genesys BotGateway took weeks and our own took 4 days of development and an hour to deploy.

##### Comment Metadata
- Posted at: about 6 years ago
- Author title: AVP, Telecom Architecture at Sutherland



### Comment 2

it is hard to say, it entirely depends on the services you want to give to your customers. so what you need to do firts is to know what your customers needs, how they interact with AI (some of them dont like it, or at least they dont like to go through several menus to find someone to talk to), you should go for something simply that alows you to be more efficient, so your agents can have more time for the most important things to solve or give service, find the most repetitive task that are easy to solve and you can move from there (example, give your customer a balance, or a date to pay, with PCI you can receive payments, etc) then when you see results you may if find suitable move to more elaborated tasks. finding a good vendor that takes you to the whole proces its very important, so you dont end up with a very expensive and usless AI that only causes troble more tha solving them

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Gerente de Zona en Coppel




## Related Product
[Genesys Multicloud CX](https://www.g2.com/products/genesys-multicloud-cx/reviews)

## Related Category
[Contact Center](https://www.g2.com/categories/contact-center)

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