# Do you guys also have problems with the customer support?

They haven't helped just once. Is it just me or the support team is bad in general?

##### Post Metadata
- Posted at: about 7 years ago
- Author title: IT Staff
- Net upvotes: 1


## Comments
### Comment 1

I never had issues with support, sometimes support would take a day sometimes 2 due to high call volume. If I didn’t get a response I will reach to seller and I would get someone very quickly 

##### Comment Metadata
- Posted at: about 6 years ago
- Author title: CyberSecurity Analyst at Texas Parks and Wildlife Department



### Comment 2

They're not completely bad, no. Are you jumping through all their hoops, and supplying all the data they want? And can't you reach out to your account manager there (whatever they call it), and ask them to help move your ticket along?

##### Comment Metadata
- Posted at: over 6 years ago
- Author title: Unix Team Manager




## Related Product
[LogRhythm SIEM](https://www.g2.com/products/exabeam-logrhythm-siem/reviews)

## Related Category
[Security Information and Event Management (SIEM)](https://www.g2.com/categories/security-information-and-event-management-siem)

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