# Customer-Ticket.com Reviews
**Vendor:** Wamp Multimedia  
**Category:** [Helpdesk-Software](https://www.g2.com/de/categories/help-desk)
## About Customer-Ticket.com
A general purpose helpdesk solution for SME, capable to handle different business scenarios in different industries with flexibility and versatility. We run either on-premise or on-cloud, meeting clients' compliance requirements.






- [View Customer-Ticket.com pricing details and edition comparison](https://www.g2.com/de/products/customer-ticket-com/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-13+12%3A25%3A35+-0500&secure%5Bsession_id%5D=b0d91fd6-0bf8-495f-b4d6-a86ec1d41f6e&secure%5Btoken%5D=e05b7fd6c2c4fe7a5996a71df09359829e74b2c16b8b12f563d31d98c2d59737&format=llm_user)

## Customer-Ticket.com Features
**Ticket- und Fallmanagement**
- Benutzeroberfläche für die Ticketerstellung
- Benutzeroberfläche für Ticketantworten
- Workflow
- Automatisierung von Antworten
- SLA-Verwaltung
- Anhänge/Screencasts
- Ticket-Kollaboration
- Kunden- und Kontaktdatenbank

**Generative KI**
- Textgenerierung
- Textzusammenfassung

**Agentische KI - Helpdesk**
- Autonome Aufgabenausführung
- Natürliche Sprachinteraktion
- Proaktive Unterstützung

**Kommunikationswege**
- Kundenportal
- E-Mail an den Fall
- Chat/Live-Support
- Soziale Integration
- Stimme

**Plattform**
- Support für mobile Benutzer
- Anpassung
- Benutzer-, Rollen- und Zugriffsverwaltung
- Integration
- Reporting
- Armaturenbretter

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