Framework IT is a managed IT services provider (MSP) that delivers outsourced IT support, strategic technology consulting, and enterprise-grade cybersecurity as a unified service for small and mid-sized businesses.
Founded in 2008 and headquartered in Chicago, Illinois, Framework IT serves over 4,000 users across more than 300 organizations, primarily businesses with 10 to 200 employees. The company operates as a full IT department replacement or as a co-managed extension of an existing internal IT team. Its 41 full-time, U.S.-based employees include 30 engineers holding 70+ industry certifications spanning Microsoft, Cisco, AWS, and cybersecurity disciplines. Framework IT supports clients in the Chicago metro area, surrounding suburbs, the greater Midwest, and nationwide through remote support.
Framework IT's core service plans include:
Managed IT (Standard): Full IT department replacement with unlimited remote and onsite support, virtual CIO (vCIO) services, proactive monitoring, vendor coordination, and a comprehensive cybersecurity stack included at no additional cost.
Co-Managed IT: The same service stack delivered alongside an organization's internal IT team, with a defined monthly block of support hours and clear role delineation.
Enhanced Managed IT: Everything in the Standard plan plus unlimited project work, removing the need for separate scoping or approval on infrastructure projects.
A central differentiator is the Business Optimization Framework, a tiered pricing model that decreases an organization's monthly fee as it adopts data-driven IT best practices. Clients on the Business Optimization Process average a 40%+ reduction in IT issues and 30% faster resolution times.
Every managed services agreement includes a layered cybersecurity stack: AI-powered endpoint detection and response, 24/7/365 SOC monitoring, advanced email security, security awareness training with simulated phishing, MFA enforcement, dark web monitoring, SIEM logging, vulnerability scanning, and encrypted backup with anti-ransomware protection. This stack meets over 97% of cyber liability insurance requirements.
Additional service lines and capabilities include:
AI Services: Strategy, implementation, and responsible governance through a partnership with an enterprise-grade, SOC 2/SOC 3 certified AI platform offering secure AI chat, workflow automation, and intelligent phone agents.
Cloud Communications: UCaaS, call center, and contact center solutions.
Strategic Consulting: IT budgeting, policy development, M&A technology integration, and office relocations.
Cybersecurity Assessments: Penetration testing and advanced security evaluations beyond the included stack.
Each client is assigned a dedicated account team, including a vCIO for strategic planning, a Service Manager, a Client Lead Engineer, a Proactive Infrastructure Engineer, and a dedicated Help Desk Pod. vCIOs receive no sales commissions, so their recommendations are aligned solely with the client's interests. Framework IT backs its services with 11 partnership guarantees, including a 30-day money-back guarantee, a 100% satisfaction guarantee, measurable IT issue reduction, and no surprise billing.
Industries served include financial services, healthcare, professional services, multi-location businesses, family offices, and others.
