# How do you handle recurring payroll errors and limited support in Remote?

I have not found anything special so far, and I keep running into recurring errors with no dedicated support. The platform helps with global hiring, but payroll errors can hurt trust quickly. If you use Remote, what has helped you reduce errors and get faster, more reliable support when something goes wrong. The only channel available is a help center ticketing system. When compensation is at stake, waiting days for a response is simply not good enough. The timeline constraints tied to payroll cycles mean that delayed responses translate directly into delayed or incorrect payments for our employees. Every single month, we have faced a new payroll issue. The problems don't just repeat, they evolve. And despite our efforts to work around them and find preventive solutions together, the same mistakes resurface the following month. This is not acceptable for a service that sits at the heart of the employment relationship. 
This has put us in a deeply uncomfortable position with our employee, and has seriously eroded the trust we work hard to build as an employer.
I genuinely wanted Remote to work for us. But at this point, I struggle to understand how a company of this scale continues to allow these issues to repeat without a structural fix. If you are evaluating Remote as an EOR partner, especially for critical markets, I would strongly encourage you to ask hard questions about their payroll accuracy track record and dedicated support model before committing.

##### Post Metadata
- Posted at: vor 2 Tage
- Author title: CHRO | Strategic HR Leader 🌍 | Erickson Professional Coach ✨🪆| HR Digital Transformation Expert | People & Culture Architect | Performance & Growth Enabler 🚀
- Net upvotes: 1



## Related Product
[Remote](https://www.g2.com/de/products/remote/reviews)

## Related Category
[Globale Beschäftigungsplattformen (GEP)](https://www.g2.com/de/categories/global-employment-platforms-gep)

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