- Zaapi is a platform that integrates and manages all communication channels in one place.
- Users like that Zaapi is easy to use, provides multilingual support, AI knowledge base, flow builder, and allows for the consolidation of all incoming chat messages in one inbox, making it a game-changer for customer service teams.
- Users reported that the AI automation needs further improvement for accuracy and performance, the AI personality section only allows for a limited number of prompts, and the platform lacks email support.






