# Beste Konversationsintelligenz-Software für mittelständische Unternehmen

## How Many Konversationsintelligenz-Software Products Does G2 Track?

**Total Products under this Category:** 207

### Category Stats (Aug 2026)

- **Average Rating:** 4.63/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Copilot for Sales (+0.84%) - Among all products in this category, Copilot for Sales recorded the largest rating increase compared to last month

_Last updated: August 01, 2026_

## How Does G2 Rank Konversationsintelligenz-Software Products?

**Warum Sie den Software-Rankings von G2 vertrauen können:**

- 30 Analysten und Datenexperten
- 121,700+ Authentische Bewertungen
- 207+ Produkte
- Unvoreingenommene Rankings

Die Software-Rankings von G2 basieren auf verifizierten Benutzerbewertungen, strenger Moderation und einer konsistenten Forschungsmethodik, die von einem Team von Analysten und Datenexperten gepflegt wird. Jedes Produkt wird nach denselben transparenten Kriterien gemessen, ohne bezahlte Platzierung oder Einflussnahme durch Anbieter. Während Bewertungen reale Benutzererfahrungen widerspiegeln, die subjektiv sein können, bieten sie wertvolle Einblicke, wie Software in den Händen von Fachleuten funktioniert. Zusammen bilden diese Eingaben den G2 Score, eine standardisierte Methode, um Tools innerhalb jeder Kategorie zu vergleichen.

## G2 Grid® for Konversationsintelligenz-Software
 ![G2 Grid® for Konversationsintelligenz-Software plotting products by satisfaction and market presence](https://www.g2.com/de/categories/conversation-intelligence/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=135441&focus%5B%5D=506&focus%5B%5D=5511&focus%5B%5D=1333617&focus%5B%5D=6227&focus%5B%5D=1188166)

Highlighted products: Gong, Fathom, GTM Studio - Powered by ZoomInfo, Agentforce Sales (formerly Salesforce Sales Cloud), Talkdesk, Substrata, HubSpot Sales Hub, und Nooks.

Underlying data: [Grid® JSON](https://www.g2.com/de/categories/conversation-intelligence/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=gtm-studio-powered-by-zoominfo&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=talkdesk&focus%5B%5D=substrata-substrata&focus%5B%5D=hubspot-sales-hub&focus%5B%5D=nooks&segment=mid-market)

**Sponsored**

### CTM

CTM hilft Unternehmen, alltägliche Gespräche in Wachstum zu verwandeln. Vertraut von mehr als 100.000 Nutzern weltweit, einschließlich führender Marken wie Tinuiti, Morgan & Morgan, Tutor Doctor und ServiceMaster, verbindet CTM die Marketing-Performance mit den Umsatzergebnissen und gibt Teams die Klarheit, zu sehen, welche Kampagnen Konversionen vorantreiben, und die Einsicht, jeden Kundenkontaktpunkt zu optimieren. Das Ergebnis: effizientere Lead-Bearbeitung, höhere Konversionsraten und verbesserter ROI. Angetrieben von umfangreichen Gesprächsanalysen vereint CTM fragmentierte Anruf-, Text-, Chat- und Formularinteraktionen in einer einzigen, umsetzbaren Ansicht des Kundenverhaltens. Mit tiefen Integrationen in führende Marketing-, Werbe- und CRM-Plattformen – und Partnerschaftsmöglichkeiten für Agenturen, Affiliates und Technologieanbieter – macht CTM es einfach, Daten, Teams und Ergebnisse in Einklang zu bringen. Geleitet von unserem Ziel, durch Technologie ein besseres menschliches Erlebnis zu schaffen, befähigt CTM Unternehmen, jedes Gespräch zu nutzen.

[Website besuchen](https://www.g2.com/de/external_clickthroughs/record?secure%5Bad_program%5D=paid_promo&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1567&secure%5Bchosen_at%5D=2026-08-15T10%3A07%3A02Z&secure%5Bmedium%5D=sponsored&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=3330&secure%5Bresource_id%5D=1567&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fde%2Fcategories%2Fconversation-intelligence%2Fmid-market&secure%5Btoken%5D=fd636415b5414787982bbeb1f59672086ef9f809ad12100ce8b8300f755a4f00&secure%5Burl%5D=https%3A%2F%2Fwww.ctm.com%2Ffeatures%2F&secure%5Burl_type%5D=paid_promos)

### [Gong](https://www.g2.com/products/gong/reviews)

Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io.

**Average Rating:** 4.7/5.0

**Total Reviews:** 6,505

#### How Do G2 Users Rate Gong?

- **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.8/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Gong?

- **Seller:** [Gong](https://www.g2.com/sellers/gong)
- **Company Website:** www.gong.io
- **Year Founded:** 2015
- **HQ Location:** San Francisco, California
- **Twitter:** @Gong\_io  
7,641 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6dfdedbcf143d0671dad85ecb40fd7787695be38c931e20bda9ac4a4ea153380&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10454372%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,801 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 69% Medium, 18% Large

#### What Do G2 Reviewers Say About Gong?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions.
- Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights.
- Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching.
- Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance.
- Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly.

##### Cons

- Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging.
- Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls.
- Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong.
- Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration.
- Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions.

#### What Are Recent G2 Reviews of Gong?

**["Actionable Conversation Insights That Keep Teams Aligned."](https://www.g2.com/survey_responses/gong-review-12837945)**

**Rating:** 5.0/5.0 stars

_— Connor H._

[Read full review](https://www.g2.com/survey_responses/gong-review-12837945)

**["Brilliant AI, Extremely Intuitive Platform"](https://www.g2.com/survey_responses/gong-review-12892641)**

**Rating:** 5.0/5.0 stars

_— Lilian S._

[Read full review](https://www.g2.com/survey_responses/gong-review-12892641)

#### What Are G2 Users Discussing About Gong?

- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments
- [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights)
- [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for)
- [Is Gong a public?](https://www.g2.com/discussions/is-gong-a-public) - 1 comment
- [How Much Does Gong IO cost?](https://www.g2.com/discussions/how-much-does-gong-io-cost) - 1 comment

### [Fathom](https://www.g2.com/products/fathom-video/reviews)

Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster.

**Average Rating:** 5.0/5.0

**Total Reviews:** 6,973

#### How Do G2 Users Rate Fathom?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.3/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Fathom?

- **Seller:** [Fathom](https://www.g2.com/sellers/fathom)
- **Company Website:** www.fathom.ai
- **Year Founded:** 2020
- **HQ Location:** San Francisco, CA
- **Twitter:** @fathomdotai  
2,469 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fcf9473596531c5c005bb8583db88fe99076d56e48f7402d7f8ca288e8145e65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffathom-video&secure%5Burl_type%5D=linkedin_company_website)  
184 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Founder
- **Top Industries:** Marketing and Advertising, Computer Software
- **Company Size:** 78% Small, 20% Medium

#### What Do G2 Reviewers Say About Fathom?

_AI-generated summary from verified user reviews_

##### Pros

- Users praise Fathom for its **incredible accuracy** in note-taking, enhancing engagement and streamlining meeting recaps.
- Users enjoy the **delightfully simple setup** of Fathom, enhancing their meeting experience across various platforms effortlessly.
- Users value Fathom for its **helpful automatic note-taking** and efficient task management during meetings, enhancing productivity.
- Users find Fathom's **ease of use** exceptional, enhancing productivity with its intuitive interface and seamless navigation.
- Users value the **accurate and efficient note-taking** of Fathom, enhancing focus during meetings and streamlining communication.

##### Cons

- Users face challenges with **meeting report accuracy** and find some features limited to paid subscriptions.
- Users experience **recording issues** with Fathom, including inaccuracies and unnecessary automatic recordings during meetings.
- Users face **call attribution issues** during ad hoc meetings, complicating reporting and future call tracking.
- Users face **recording limitations** with Fathom, inadvertently capturing meetings they don't wish to record.
- Users experience **joining issues** with Fathom, needing to manually add it to meetings instead of automatic participation.

#### What Are Recent G2 Reviews of Fathom?

**["Easy to Configure, Great Value—Fathom Is the Best Recorder Out There"](https://www.g2.com/survey_responses/fathom-review-13216533)**

**Rating:** 5.0/5.0 stars

_— Carolay B._

[Read full review](https://www.g2.com/survey_responses/fathom-review-13216533)

**["Seamless Real-Time Meeting Summaries That Save Hours"](https://www.g2.com/survey_responses/fathom-review-13209825)**

**Rating:** 5.0/5.0 stars

_— Angelina C._

[Read full review](https://www.g2.com/survey_responses/fathom-review-13209825)

### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews)

Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,395

#### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.2/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind GTM Studio - Powered by ZoomInfo?

- **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706)
- **Company Website:** www.zoominfo.com
- **Year Founded:** 2000
- **HQ Location:** Vancouver, WA
- **Twitter:** @ZoomInfo  
23,515 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website)  
4,221 employees on LinkedIn®

#### Who Uses This Product?

- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 63% Medium, 24% Large

#### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency.
- Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively.
- Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options.
- Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency.
- Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency.

##### Cons

- Many users find the **pricing too high** for small teams, making it less accessible for their needs.
- Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability.
- Users note that the **high pricing** may not be suitable for smaller teams with limited budgets.
- Users find the **learning curve steep** initially due to the platform's complexity and extensive features.
- Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively.

#### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo?

**["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)**

**Rating:** 5.0/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)

**["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)**

**Rating:** 5.0/5.0 stars

_— Alex P._

[Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)

#### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo?

- [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights)
- [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for)
- [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for)
- [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops)
- [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide)

### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews)

Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management

**Average Rating:** 4.4/5.0

**Total Reviews:** 24,690

#### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.7/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.3/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)?

- **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce)
- **Company Website:** www.salesforce.com
- **Year Founded:** 1999
- **HQ Location:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Account Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Medium, 34% Large

#### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location.
- Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement.
- Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration.
- Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly.
- Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs.

##### Cons

- Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing.
- Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs.
- Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily.
- Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting.
- Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets.

#### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)?

**["Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)**

**Rating:** 4.0/5.0 stars

_— Akshara G._

[Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)

**["Agentforce Sales Centralizes Customer Data with Powerful Dashboards and Automation"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)**

**Rating:** 4.0/5.0 stars

_— Javiera I._

[Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)

#### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)?

- [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments
- [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments
- [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments
- [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment
- [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments

### [Talkdesk](https://www.g2.com/de/products/talkdesk/reviews)

Talkdesk® führt eine neue Ära im Kundenerlebnis mit Customer Experience Automation (CXA) an – einer neuen Kategorie und Plattform, die darauf ausgelegt ist, die gesamte Komplexität moderner Kundenreisen zu automatisieren. CXA ersetzt fragmentierte, menschlich koordinierte Arbeitsabläufe durch autonome, multi-agenten KI-Orchestrierung, die intelligenten, skalierbaren und ergebnisorientierten Service über den gesamten CX-Lebenszyklus hinweg bietet. Erfahren Sie mehr unter: https://www.talkdesk.com/use-cases/ Im Kern von CXA steht die Talkdesk Data Cloud, die Transkripte, Anrufaufzeichnungen, Fallnotizen und Kundenakten aus verschiedenen CRMs und Systemen in Echtzeit in umsetzbares Wissen verwandelt. Dies ermöglicht es KI-Agenten, mit vollem Kontext zu arbeiten und nahtlos zusammenzuarbeiten, um komplexe Kundenprobleme schnell, präzise und anpassungsfähig zu lösen. Talkdesk CXA unterstützt sowohl branchenübergreifende Arbeitsabläufe als auch branchenspezifische Anwendungsfälle in Sektoren wie Gesundheitswesen, Finanzdienstleistungen, Einzelhandel, Versorgungsunternehmen, Reisen und Regierung. Mit vorgefertigten KI-Agenten, einem tugendhaften Automatisierungszyklus (Entdecken, Bauen, Orchestrieren, Messen) und schneller Wertschöpfung hilft Talkdesk Unternehmen, das Kundenerlebnis zu modernisieren, ohne dass ein vollständiger Austausch erforderlich ist. Vertrauen von globalen Marken und anerkannt für kontinuierliche Innovation, befähigt Talkdesk Organisationen, Umsatz zu steigern, Kosten zu senken und die Servicebereitstellung durch koordinierte, KI-gesteuerte Automatisierung zu transformieren. Unternehmen, die ihre Kunden lieben, nutzen Talkdesk. Talkdesk ist eine eingetragene Marke von Talkdesk, Inc. Alle Produkt- und Firmennamen sind Marken™ oder eingetragene® Marken ihrer jeweiligen Inhaber. Die Verwendung dieser Namen impliziert keine Verbindung oder Billigung durch diese.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,488

#### How Do G2 Users Rate Talkdesk?

- **War the product ein guter Geschäftspartner?:** 8.9/10 (Category avg: 9.5/10)
- **Kunden-Scoring:** 10.0/10 (Category avg: 8.5/10)
- **Textzusammenfassung:** 9.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Talkdesk?

- **Verkäufer:** [Talkdesk](https://www.g2.com/de/sellers/talkdesk)
- **Unternehmenswebsite:** www.talkdesk.com
- **Gründungsjahr:** 2011
- **Hauptsitz:** Palo Alto, CA
- **Twitter:** @talkdesk  
6,959 Twitter-Follower
- **LinkedIn®-Seite:** [www.linkedin.com](https://www.g2.com/de/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,396 Mitarbeiter\*innen auf LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Vorgesetzter, Kundendienstmitarbeiter
- **Top Industries:** Verbraucherdienste, Computersoftware
- **Company Size:** 60% Medium, 20% Small

#### What Do G2 Reviewers Say About Talkdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Benutzer schätzen die **Benutzerfreundlichkeit** von Talkdesk, die eine effiziente Nachverfolgung von Anrufen ermöglicht und die Gesamtproduktivität steigert.
- Benutzer schätzen die **Effizienz** von Talkdesk, die eine reibungslose Kommunikation über Plattformen hinweg und verbesserte Kundenservice-Operationen ermöglicht.
- Benutzer schätzen die **umfassenden Funktionen** von Talkdesk, die effiziente Arbeitsabläufe ermöglichen und Kundeninteraktionen verbessern.
- Benutzer schätzen die **einfache CRM-Integration** von Talkdesk, die Effizienz und Kommunikation für Kundensupport-Teams verbessert.
- Benutzer loben Talkdesk für seinen **außergewöhnlichen Kundensupport** und die nahtlose Integration, die die Effizienz des Teams verbessert.

##### Cons

- Benutzer haben oft **Anrufprobleme** mit Talkdesk, einschließlich schlechter Audioqualität und abgebrochener Anrufe während Gesprächen.
- Benutzer haben oft **technische Probleme** mit Talkdesk, einschließlich abgebrochener Anrufe und Systemfehler, die häufige Neustarts erfordern.
- Benutzer finden die **fehlenden Funktionen** in Talkdesk frustrierend, was die Effizienz und den Arbeitsablauf während Anrufen und der Ticketverwaltung behindert.
- Benutzer erleben **Benachrichtigungsprobleme** mit Talkdesk, was zu unerwarteten Offline-Statusänderungen und frustrierenden technischen Problemen führt.
- Benutzer haben oft **Verbindungsprobleme** mit Talkdesk, was zu frustrierenden Verzögerungen führt und häufige Neustarts der Anwendung erfordert.

#### What Are Recent G2 Reviews of Talkdesk?

**["Talkdesk hält Anrufe mit leistungsstarken Berichts- und Coaching-Einblicken organisiert."](https://www.g2.com/de/survey_responses/talkdesk-review-13236400)**

**Rating:** 5.0/5.0 stars

_— Mallory S._

[Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-13236400)

**["Omnichannel-Support, datengesteuerte KI, voller Fähigkeiten"](https://www.g2.com/de/survey_responses/talkdesk-review-11334066)**

**Rating:** 4.0/5.0 stars

_— Tyra S._

[Read full review](https://www.g2.com/de/survey_responses/talkdesk-review-11334066)

#### What Are G2 Users Discussing About Talkdesk?

- [Wie transformiert Talkdesk den Kundenservice mit seinen innovativen Callcenter-Lösungen?](https://www.g2.com/de/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments
- [Wofür wird Talkdesk verwendet?](https://www.g2.com/de/discussions/what-is-talkdesk-used-for) - 2 comments

### [Substrata](https://www.g2.com/products/substrata-substrata/reviews)

Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals.

**Average Rating:** 4.9/5.0

**Total Reviews:** 1,102

#### How Do G2 Users Rate Substrata?

- **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.6/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Substrata?

- **Seller:** [Substrata](https://www.g2.com/sellers/substrata-221a11cc-8331-453c-b030-2fd1cd2f19ea)
- **Company Website:** www.substrata.me
- **Year Founded:** 2020
- **HQ Location:** Tel Aviv, Israel
- **Twitter:** @SubstrataHQ  
517 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a52ceae0c10051c0684d9809a4ca491659604e05cb588ada06d0642e2f54ba79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsubstrata-company%2F&secure%5Burl_type%5D=linkedin_company_website)  
33 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, Project Manager
- **Top Industries:** Information Technology and Services, Marketing and Advertising
- **Company Size:** 45% Small, 41% Medium

#### What Do G2 Reviewers Say About Substrata?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **accuracy** of Substrata in enhancing communication clarity and strategic messaging for stakeholders.
- Users find Substrata **invaluable for project management** , enhancing communication, coordination, and decision-making efficiency in solar projects.
- Users highly value the **clarified and actionable communication** enabled by Substrata's advanced tools for effective outreach.
- Users value the **strategic communication enhancement** from Substrata, empowering them to engage clients effectively with tailored messages.
- Users value the **time-saving capabilities** of Substrata, enabling efficient prospect tracking and streamlined outreach efforts.

##### Cons

- Users find the **initial learning curve** of Substrata challenging, needing time to master its features and insights.
- Users desire more **customization options** for improved usability, especially for C-level executives managing diverse metrics.
- Users find the **initial setup and complex interface** of Substrata overwhelming, impacting the overall user experience.
- Users find the **time-consuming setup** and analysis process of Substrata challenging, creating hurdles in quick data access.
- Users find the **dashboard overwhelming** initially, needing time to learn and customize advanced features effectively.

#### What Are Recent G2 Reviews of Substrata?

**["Signals Helps Us Understand What Is Happening Beneath the Conversation"](https://www.g2.com/survey_responses/substrata-review-13238954)**

**Rating:** 5.0/5.0 stars

_— Landy G._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13238954)

**["Q for Email: Elevates B2B Emails with Better Tone, Trust, and Confidence"](https://www.g2.com/survey_responses/substrata-review-13261873)**

**Rating:** 5.0/5.0 stars

_— Josh B._

[Read full review](https://www.g2.com/survey_responses/substrata-review-13261873)

### [HubSpot Sales Hub](https://www.g2.com/es/products/hubspot-sales-hub/reviews)

Sales Hub combina herramientas de compromiso de ventas, funciones de productividad impulsadas por IA y automatización de flujos de trabajo en una plataforma unificada diseñada para ayudar a los equipos en crecimiento a cerrar acuerdos más rápido. Propuesta de Valor Principal: Sales Hub aborda desafíos comunes de ventas: procesos manuales ineficientes que ralentizan la velocidad de los acuerdos, información fragmentada del cliente que crea un contexto incompleto y software complejo que requiere capacitación extensa y administración continua. Construido sobre el HubSpot Smart CRM, Sales Hub conecta datos de clientes y herramientas de ventas en un único sistema unificado. Capacidades Clave Herramientas de Compromiso de Ventas: Sales Hub proporciona seguimiento de correos electrónicos, programación de reuniones, intercambio de documentos y plantillas de comunicación que agilizan las interacciones con prospectos y eliminan la fricción administrativa en el proceso de ventas. Productividad Impulsada por IA: La plataforma incluye funciones de IA que automatizan tareas repetitivas, sugieren próximas acciones basadas en el contexto del acuerdo y presentan información relevante del cliente, ayudando a los representantes a centrarse en vender en lugar de en el trabajo administrativo. Vista Unificada del Cliente: Dado que todos los datos del cliente, el historial de comunicación y la información del acuerdo existen dentro del Smart CRM, los representantes de ventas ven el contexto completo sin cambiar entre sistemas. Esto incluye visibilidad en interacciones de marketing, tickets de servicio y conversaciones de ventas previas. Automatización de Flujos de Trabajo: Sales Hub automatiza procesos de ventas rutinarios, asegurando una ejecución consistente sin coordinación manual. Sales Hub vs. Alternativas: A diferencia de los sistemas CRM heredados que funcionan principalmente como bases de datos que requieren una personalización extensa, Sales Hub incluye herramientas de compromiso, automatización y capacidades de IA como características nativas en lugar de complementos que requieren integración. Esto elimina la complejidad de comprar herramientas separadas para el seguimiento de correos electrónicos, programación de reuniones, gestión de documentos y análisis de ventas. La interfaz intuitiva de Sales Hub reduce el tiempo de capacitación para nuevos miembros del equipo en comparación con las plataformas de ventas tradicionales que requieren un conocimiento técnico extenso. Los equipos se benefician de una rápida incorporación, alineación sin problemas a través de la visibilidad de datos compartidos y escalado flexible. Quién Debería Usar Sales Hub Sales Hub sirve a equipos de ventas en crecimiento que necesitan aumentar la productividad sin agregar personal, representantes de ventas que requieren un contexto completo del cliente durante las conversaciones con compradores y líderes de ventas que buscan visibilidad del pipeline a través de informes unificados. La plataforma escala desde pequeños equipos de ventas hasta organizaciones empresariales. Resultado Sales Hub ayuda a los equipos a vender de manera más inteligente, no más difícil, permitiendo a los representantes obtener un contexto más rico y mejores conocimientos en cada paso del viaje del comprador.

**Average Rating:** 4.4/5.0

**Total Reviews:** 13,304

#### How Do G2 Users Rate HubSpot Sales Hub?

- **¿Ha sido the product un buen socio para hacer negocios?:** 8.7/10 (Category avg: 9.5/10)
- **Inteligencia Artificial:** 7.7/10 (Category avg: 8.6/10)
- **Puntuación del cliente:** 8.2/10 (Category avg: 8.5/10)
- **Resumen de texto:** 7.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind HubSpot Sales Hub?

- **Vendedor:** [HubSpot](https://www.g2.com/es/sellers/hubspot)
- **Sitio web de la empresa:** hubspot.com
- **Año de fundación:** 2006
- **Ubicación de la sede:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 seguidores en Twitter
- **Página de LinkedIn®:** [www.linkedin.com](https://www.g2.com/es/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 empleados en LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Ejecutivo de Cuentas, Representante de Desarrollo de Ventas
- **Top Industries:** Software de Computadora, Tecnología de la información y servicios
- **Company Size:** 60% Small, 35% Medium

#### What Do G2 Reviewers Say About HubSpot Sales Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Los usuarios aprecian la **interfaz intuitiva** de HubSpot Sales Hub, simplificando su flujo de trabajo con herramientas e integraciones efectivas.
- Los usuarios aprecian la **personalización y la interfaz fácil de usar** de HubSpot Sales Hub, mejorando significativamente sus procesos de ventas.
- Los usuarios aprecian la **visibilidad integral** de HubSpot Sales Hub, mejorando significativamente su gestión de ventas y toma de decisiones.
- Los usuarios valoran las características de **gestión centralizada de leads** de HubSpot Sales Hub, mejorando la organización y la eficiencia en los procesos de ventas.
- Los usuarios valoran la **interfaz intuitiva** de HubSpot Sales Hub, permitiendo a los equipos navegar fácilmente y mejorar la productividad.

##### Cons

- Los usuarios encuentran frustrantes las **características faltantes** de HubSpot Sales Hub, como la funcionalidad limitada y los problemas de etiquetado.
- Los usuarios encuentran que las **funciones limitadas** de HubSpot Sales Hub restringen su experiencia, especialmente en lo que respecta al panel de control y la aplicación móvil.
- Los usuarios enfrentan una **gran curva de aprendizaje** con HubSpot Sales Hub, encontrando las integraciones complicadas y el entrenamiento necesario para la claridad.
- Los usuarios encuentran el **costo cada vez más oneroso** en medio de problemas técnicos continuos y frustrantes limitaciones de la plataforma.
- Los usuarios encuentran que HubSpot Sales Hub tiene **personalización limitada** , lo que causa frustración con las acciones masivas y la flexibilidad del flujo de trabajo.

#### What Are Recent G2 Reviews of HubSpot Sales Hub?

**["Interfaz intuitiva y gestión de datos flexible"](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13233048)**

**Rating:** 5.0/5.0 stars

_— Taryn Q._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13233048)

**["HubSpot Sales Hub: CRM intuitivo que agiliza la venta para equipos en crecimiento"](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13193567)**

**Rating:** 5.0/5.0 stars

_— Prateek M._

[Read full review](https://www.g2.com/es/survey_responses/hubspot-sales-hub-review-13193567)

#### What Are G2 Users Discussing About HubSpot Sales Hub?

- [¿Cómo ha impactado HubSpot Sales Hub en la gestión del embudo de ventas en pequeñas y medianas empresas?](https://www.g2.com/es/discussions/how-has-hubspot-sales-hub-impacted-the-sales-pipeline-management-in-small-to-mid-sized-businesses) - 4 comments
- [¿Para qué se utiliza HubSpot Sales Hub?](https://www.g2.com/es/discussions/what-is-hubspot-sales-hub-used-for) - 5 comments
- [What is HubSpot good for?](https://www.g2.com/es/discussions/what-is-hubspot-good-for) - 2 comments
- [¿Cómo uso HubSpot para ventas?](https://www.g2.com/es/discussions/how-do-i-use-hubspot-for-sales) - 3 comments
- [¿Qué puedes hacer con HubSpot gratuito?](https://www.g2.com/es/discussions/what-can-you-do-with-free-hubspot) - 2 comments

### [Nooks](https://www.g2.com/products/nooks/reviews)

Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching.

**Average Rating:** 4.8/5.0

**Total Reviews:** 1,667

#### How Do G2 Users Rate Nooks?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 10.0/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.4/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Nooks?

- **Seller:** [Nooks](https://www.g2.com/sellers/nooks)
- **Company Website:** www.nooks.ai
- **HQ Location:** San Francisco, California
- **Twitter:** @JoinNooks  
390 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website)  
390 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** SDR, Business Development Representative
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 50% Medium, 25% Small

#### What Do G2 Reviewers Say About Nooks?

_AI-generated summary from verified user reviews_

##### Pros

- Users find that Nooks offers **time-saving** features, enhancing efficiency and allowing for more calls in less time.
- Users find Nooks to be exceptionally **easy to use** , with a beginner-friendly interface and intuitive navigation.
- Users find Nooks enables **exceptional efficiency** with faster dialing and intuitive features that enhance productivity.
- Users love the **efficient parallel dialing** feature of Nooks, boosting their call volume and enhancing conversations.
- Users value the **efficient lead generation** capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively.

##### Cons

- Users face frequent **call issues** with Nooks, including slow connections and frustrating glitches during calls.
- Users face **dialer issues** with incorrect numbers being dialed and challenges in connecting with intended contacts.
- Users find the **missing features** in Nooks limiting, particularly lacking sorting options and multi-tab operation.
- Users face **dialer limitations** with Nooks, including issues with task triggers and double calls to prospects.
- Users report **connection issues** with Nooks, including delays and drops during calls, impacting communication quality.

#### What Are Recent G2 Reviews of Nooks?

**["Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"](https://www.g2.com/survey_responses/nooks-review-13172157)**

**Rating:** 5.0/5.0 stars

_— Deep K._

[Read full review](https://www.g2.com/survey_responses/nooks-review-13172157)

**["Significant Boost in Connect Rates with Seamless CRM"](https://www.g2.com/survey_responses/nooks-review-13124572)**

**Rating:** 5.0/5.0 stars

_— Laura N._

[Read full review](https://www.g2.com/survey_responses/nooks-review-13124572)

### [Aircall](https://www.g2.com/products/aircall/reviews)

Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts.

**Average Rating:** 4.4/5.0

**Total Reviews:** 1,608

#### How Do G2 Users Rate Aircall?

- **Has the product been a good partner in doing business?:** 8.2/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 5.0/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 10.0/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Aircall?

- **Seller:** [Aircall](https://www.g2.com/sellers/aircall)
- **Company Website:** www.aircall.io
- **Year Founded:** 2014
- **HQ Location:** New York
- **Twitter:** @aircall  
4,964 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=7be761d7fbad3da0454753d90f07916cd3a958959f851b5be97356e1913a0ca2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F5013970%2F&secure%5Burl_type%5D=linkedin_company_website)  
849 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales Development Representative, CEO
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 53% Small, 40% Medium

#### What Do G2 Reviewers Say About Aircall?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Aircall to be **easy to use** , allowing seamless communication and efficient workflow management without issues.
- Users commend the **easy integration** of Aircall with CRM and helpdesk platforms, enhancing communication and workflow efficiency.
- Users value the **reliability** of Aircall, praising its ease of use and excellent call quality for support communications.
- Users find Aircall's **intuitive setup** and user-friendly interface essential for efficient communication and operations.
- Users appreciate the **automatic call recording and transcription** features of Aircall, enhancing record-keeping and workflow efficiency.

##### Cons

- Users often experience **connection issues** with Aircall, affecting call quality and requiring frequent app restarts.
- Users report **call issues** with Aircall, including uneven distribution and connection problems that disrupt communication.
- Users often face **dialer issues** with Aircall, affecting call distribution, connectivity, and user experience.
- Users note the **lack of text handling and extension features** in Aircall, impacting their overall experience.
- Users notice the **slow loading** of Aircall, particularly with syncing call logs and mobile app performance.

#### What Are Recent G2 Reviews of Aircall?

**["Facilitate Telemarketing with Great Efficiency"](https://www.g2.com/survey_responses/aircall-review-13122992)**

**Rating:** 5.0/5.0 stars

_— Omar M._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13122992)

**["Strong and clear communication with clients, without SPAM"](https://www.g2.com/survey_responses/aircall-review-13235979)**

**Rating:** 4.0/5.0 stars

_— Charbel De Jesus P._

[Read full review](https://www.g2.com/survey_responses/aircall-review-13235979)

#### What Are G2 Users Discussing About Aircall?

- [What pricing and support strategies are you using as your Aircall team grows?](https://www.g2.com/discussions/what-pricing-and-support-strategies-are-you-using-as-your-aircall-team-grows) - 1 comment, 1 upvote
- [How are you dealing with reporting that feels too shallow or rigid for real-world team tracking?](https://www.g2.com/discussions/how-are-you-dealing-with-reporting-that-feels-too-shallow-or-rigid-for-real-world-team-tracking) - 1 comment, 1 upvote
- [Is anyone else struggling with the new workspace and having to juggle multiple Aircall apps?](https://www.g2.com/discussions/is-anyone-else-struggling-with-the-new-workspace-and-having-to-juggle-multiple-aircall-apps) - 1 comment, 1 upvote
- [How do you handle Aircall lagging, freezing, or needing frequent restarts during heavy use?](https://www.g2.com/discussions/how-do-you-handle-aircall-lagging-freezing-or-needing-frequent-restarts-during-heavy-use) - 1 comment, 1 upvote
- [Unstable calls and connectivity issues reduce my confidence when speaking with customers](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) - 1 comment, 2 upvotes

### [Balto](https://www.g2.com/products/balto/reviews)

Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data.

**Average Rating:** 4.8/5.0

**Total Reviews:** 581

#### How Do G2 Users Rate Balto?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.5/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Balto?

- **Seller:** [Balto](https://www.g2.com/sellers/balto)
- **Company Website:** www.balto.ai
- **Year Founded:** 2017
- **HQ Location:** St Louis, US
- **Twitter:** @balto\_ai  
243 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website)  
162 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Medicare Sales Representative, MSR
- **Top Industries:** Insurance, Consumer Services
- **Company Size:** 48% Medium, 24% Large

#### What Do G2 Reviewers Say About Balto?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls.
- Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly.
- Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions.
- Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call.
- Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions.

##### Cons

- Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes.
- Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input.
- Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls.
- Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues.
- Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow.

#### What Are Recent G2 Reviews of Balto?

**["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)**

**Rating:** 5.0/5.0 stars

_— Schantera M._

[Read full review](https://www.g2.com/survey_responses/balto-review-12794530)

**["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)**

**Rating:** 4.0/5.0 stars

_— Eric M._

[Read full review](https://www.g2.com/survey_responses/balto-review-9832751)

#### What Are G2 Users Discussing About Balto?

- [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for)

### [Jiminny](https://www.g2.com/products/jiminny/reviews)

Jiminny is the conversation intelligence platform designed to help Revenue Leaders capture and analyze critical go-to-market insights across video, voice, and email. This innovative solution automates the integration of these insights into your CRM, enabling teams to make informed decisions and drive revenue growth effectively. Jiminny benefits the entire Revenue Team. For Sales Reps, it automates routine admin tasks, allowing them to focus more on selling and enhancing their performance. This not only streamlines their workflow but also increases their productivity, enabling them to close deals more efficiently. Managers benefit from Jiminny by gaining access to actionable insights that help them develop their teams, fostering an environment of continuous improvement and confidence-building. Executives can rely on Jiminny to provide a trustworthy source of data for making strategic, data-driven decisions. The platform transforms the CRM into a reliable launchpad for revenue growth, ensuring that leadership can track progress and identify areas for improvement with ease. This comprehensive approach to GTM conversation intelligence empowers all levels of the organization to work collaboratively towards revenue goals. Key features of Jiminny include its ability to analyze conversations in real-time, providing instant feedback and insights that can be acted upon immediately. The platform's fast onboarding process and user-friendly interface ensure that teams can quickly adapt and start reaping the benefits without significant downtime. Sell smarter, grow faster, and ultimately win more deals with Jiminny. The platform not only enhances individual performance but also cultivates a data-driven culture that supports sustained growth and success across the entire organization.

**Average Rating:** 4.6/5.0

**Total Reviews:** 928

#### How Do G2 Users Rate Jiminny?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.3/10 (Category avg: 8.6/10)
- **Customer Scoring:** 8.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.4/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Jiminny?

- **Seller:** [Jiminny](https://www.g2.com/sellers/jiminny)
- **Company Website:** www.jiminny.com
- **Year Founded:** 2016
- **HQ Location:** London, England
- **Twitter:** @JiminnyInc  
384 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e86eec5ff0a3343529fa2c04b02fe8f708c054fec6bcaa1d908e00183b026df1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10815921%2F&secure%5Burl_type%5D=linkedin_company_website)  
60 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Customer Success Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 63% Medium, 31% Small

#### What Do G2 Reviewers Say About Jiminny?

_AI-generated summary from verified user reviews_

##### Pros

- Users love Jiminny for its **ease of use** and valuable insights, enhancing their sales processes effectively.
- Users praise Jiminny for its **ease of use** , enhancing daily meetings with effortless navigation and automatic features.
- Users value the **automated call summaries** from Jiminny, aiding in quick and effective conversation reviews.
- Users find Jiminny to be a **time-saving tool** , streamlining call reviews and enhancing communication efficiency.
- Users value the **effective call recording** features of Jiminny, enhancing review processes and providing actionable insights.

##### Cons

- Users report **call issues** such as problems with recordings and challenging settings, impacting their overall experience.
- Users report **AI inaccuracy** , with issues like incorrect word transcription and misinterpretation of conversation context.
- Users experience **accuracy issues** with call transcriptions, often encountering incorrect words and misunderstandings in conversations.
- Users find **inaccuracies with accents and languages** in Jiminny's AI, limiting its effectiveness for diverse users.
- Users face **recording issues** with unpredictable processing times and limitations on adding recordings to internal calls.

#### What Are Recent G2 Reviews of Jiminny?

**["Jiminny’s Excellent Recording and AI Chat Make Coaching a Breeze"](https://www.g2.com/survey_responses/jiminny-review-12694816)**

**Rating:** 4.5/5.0 stars

_— Mathilde L._

[Read full review](https://www.g2.com/survey_responses/jiminny-review-12694816)

**["AI-Powered Call Insights with Accurate Highlights, Summaries, and CRM Integration"](https://www.g2.com/survey_responses/jiminny-review-12917847)**

**Rating:** 4.5/5.0 stars

_— Luciana S._

[Read full review](https://www.g2.com/survey_responses/jiminny-review-12917847)

#### What Are G2 Users Discussing About Jiminny?

- [What is Jiminny used for?](https://www.g2.com/discussions/what-is-jiminny-used-for) - 1 comment

### [Mindtickle](https://www.g2.com/products/mindtickle/reviews)

Mindtickle is the market-leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product. With awards and accolades from the Stevie Awards, AI Breakthrough Awards, Forrester Wave, and more. Mindtickle is celebrated for both innovation and world-class customer support. Mindtickle is also recognized across: - Sales Enablement Software - AI Sales Role Play Software - Sales Coaching Software - Sales Performance Management Software - Conversation Intelligence Software - Digital Sales Rooms Software Unlike other vendors, Mindtickle delivers a single, integrated platform to grow revenue and retain customers by improving sales and support performance. With Mindtickle, you can: - Improve rep skills and performance with personalized training and AI-powered role-plays - Improve deal outcomes with tailored buying experiences - Level up frontline managers with data-driven coaching - Drive strategic change management with bite-sized learning, reinforcement, and actionable insights - Simplify revenue tech stacks with a single platform for seller performance For more information, visit www.mindtickle.com

**Average Rating:** 4.7/5.0

**Total Reviews:** 2,240

#### How Do G2 Users Rate Mindtickle?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.4/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.3/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.5/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Mindtickle?

- **Seller:** [MindTickle](https://www.g2.com/sellers/mindtickle)
- **Company Website:** www.mindtickle.com
- **Year Founded:** 2012
- **HQ Location:** San Francisco, California
- **Twitter:** @mindtickle  
5,772 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d792404f7a9825396b89ff06ae6853f3f447e15e29ee61e81ce8c9e172481f92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2337411%2F&secure%5Burl_type%5D=linkedin_company_website)  
678 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Account Executive, Therapy Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Large, 29% Medium

#### What Do G2 Reviewers Say About Mindtickle?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Mindtickle to be **straightforward and easy to use** , enhancing their training experience effectively.
- Users commend Mindtickle for its **interactive teaching strategies** , enhancing engagement and understanding in sales training.
- Users appreciate the **intuitive nature** of Mindtickle, finding it straightforward and easy to use for effective learning.
- Users value the **interactive learning strategies** of Mindtickle, enhancing understanding and retention of complex sales concepts.
- Users commend Mindtickle for its **interactive teaching strategies** and high-quality content that enhances sales training effectiveness.

##### Cons

- Users find the **missing live listening feature** limits functionality and complicates the overall user experience on Mindtickle.
- Users experience **slow loading times** in Asset Hub and Digital Sales Rooms, hindering productivity in critical activities.
- Users find Mindtickle's **limited features** hinder integration with other tools, affecting usability and overall satisfaction.
- Users experience **slow performance** with Mindtickle, particularly during heavy content use, impacting productivity and user experience.
- Users often face a **steep learning curve** with Mindtickle due to interruptions and unclear course navigation.

#### What Are Recent G2 Reviews of Mindtickle?

**["Mindtickle enhances sales performance through ongoing learning opportunities"](https://www.g2.com/survey_responses/mindtickle-review-12946564)**

**Rating:** 5.0/5.0 stars

_— Wolf S._

[Read full review](https://www.g2.com/survey_responses/mindtickle-review-12946564)

**["Comprehensive enablement"](https://www.g2.com/survey_responses/mindtickle-review-7911313)**

**Rating:** 4.5/5.0 stars

_— Abhilash R._

[Read full review](https://www.g2.com/survey_responses/mindtickle-review-7911313)

#### What Are G2 Users Discussing About Mindtickle?

- [What innovative techniques are corporate trainers employing with Mindtickle for effective sales enablement?](https://www.g2.com/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment
- [What is Mindtickle used for?](https://www.g2.com/discussions/what-is-mindtickle-used-for)
- [What is Enable.us used for?](https://www.g2.com/discussions/what-is-enable-us-used-for)

### [Salesken](https://www.g2.com/products/salesken/reviews)

Salesken.ai is a Sales AI platform designed to enhance sales team performance while lowering acquisition costs. By offering real-time cues during conversations, the tool empowers sales reps to engage more effectively with customers. Salesken also provides leaders and reps with full visibility into every call through advanced Call Analytics, capturing emotions, objections, intent, and more. Salesken delivers tailored solutions for both Sales Leaders and Reps, driving revenue success through: - Pipeline Management: Accurate forecasts based on deep conversation insights. - Deal Tracking: Instant summaries, identification of BANT gaps, and clear next steps. - Team Coaching: Personalized coaching for each rep and every deal, on demand. - Marketing Insights: Actionable insights extracted from sales conversations. - Quality Assurance: Evaluate 100% of sales calls with AI-driven QA, offering personalized coaching and reducing manual efforts while improving overall sales quality and consistency For Sales Reps, Salesken offers: - Real-Time Cueing: Provides live cues and battle cards to help reps perfect their pitches. - CRM Enrichment: Automates CRM data entry and updates. - Custom Outreach: Simplifies and automates outreach, saving time and increasing efficiency. Salesken is the go to AI for the whole sales team. Book a demo and learn about more features and capabilities.

**Average Rating:** 4.9/5.0

**Total Reviews:** 386

#### How Do G2 Users Rate Salesken?

- **Has the product been a good partner in doing business?:** 9.8/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.8/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.8/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.6/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Salesken?

- **Seller:** [Salesken](https://www.g2.com/sellers/salesken)
- **Year Founded:** 2018
- **HQ Location:** New York, New York
- **Twitter:** @SaleskenAi  
117 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fb9dc6b45a86b1b361839781d7770408bad8a99922bdd7136d7b704424c5506&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsalesken%2Fabout&secure%5Burl_type%5D=linkedin_company_website)  
84 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Sales, Sales Executive
- **Top Industries:** Education Management, E-Learning
- **Company Size:** 57% Medium, 37% Large

#### What Do G2 Reviewers Say About Salesken?

_AI-generated summary from verified user reviews_

##### Pros

- Users benefit from the **real-time feedback and actionable data** that significantly boosts sales team performance.
- Users value the **real-time feedback** from Salesken, enhancing productivity and performance for sales teams significantly.
- Users commend Salesken for its **AI-driven insights** that enhance call productivity and empower sales teams to succeed.
- Users value the **automation features** of Salesken, which significantly enhance sales team productivity and efficiency.
- Users highlight the **enhanced efficiency** of Salesken, enabling sales teams to leverage actionable data for improved performance.

##### Cons

- Users request **improved call connectivity** as issues with calls not connecting hinder their overall experience.
- Users desire **better call connection** and increased customization, as issues occasionally hinder their experience with Salesken.
- Users express frustration over **poor transcription** quality, which negatively impacts their overall experience with Salesken.
- Users experience frustrating **recording issues** with Salesken, hindering their overall satisfaction and functionality.
- Users frequently experience **accuracy issues** with transcripts, impacting their overall satisfaction with Salesken.

#### What Are Recent G2 Reviews of Salesken?

**["Turn Your Sales Reps Into Rock Stars."](https://www.g2.com/survey_responses/salesken-review-10386293)**

**Rating:** 5.0/5.0 stars

_— Madhan k._

[Read full review](https://www.g2.com/survey_responses/salesken-review-10386293)

**["Real-Time Call Insights and AI Coaching That Boost Sales Performance"](https://www.g2.com/survey_responses/salesken-review-12599904)**

**Rating:** 5.0/5.0 stars

_— Anup K._

[Read full review](https://www.g2.com/survey_responses/salesken-review-12599904)

#### What Are G2 Users Discussing About Salesken?

- [What is Salesken used for?](https://www.g2.com/discussions/what-is-salesken-used-for)

### [Claap](https://www.g2.com/products/claap/reviews)

Claap records every sales conversation and automatically structures it into rich, labeled data - speakers, objections, pain points, next steps, and more. That structured context becomes the fuel for AI agents to take over the rest: updating your CRM, drafting follow-up emails and sales decks, surfacing coaching insights, and triggering workflows across your stack. Claap delivers agent-ready conversation intelligence: pre-labeled, structured for retrieval, and open to any AI agent via MCP (Model Context Protocol). Video calls, phone calls, all captured in one platform without bots or friction. On average, sales reps save 30 minutes after each meeting with workflow automations, and revenue leaders increase their win rate up to 30% with deal insights and AI-assisted coaching. Claap is part of the lemlist group, and trusted by 1,000+ companies including Revolut, Qonto, 360Learning, Figures, and OpenClassrooms.

**Average Rating:** 4.6/5.0

**Total Reviews:** 459

#### How Do G2 Users Rate Claap?

- **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 9.1/10 (Category avg: 8.6/10)
- **Customer Scoring:** 9.2/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 9.2/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Claap?

- **Seller:** [Claap](https://www.g2.com/sellers/claap)
- **Year Founded:** 2021
- **HQ Location:** Hempstead, New York
- **Twitter:** @claap\_io  
335 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1bfc15d2126c0a47c94891f68e82694259182c8c4be45c49090ec37f2f040163&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fclaap-io%2F&secure%5Burl_type%5D=linkedin_company_website)  
52 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Manager
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 45% Small, 38% Medium

#### What Do G2 Reviewers Say About Claap?

_AI-generated summary from verified user reviews_

##### Pros

- Users find Claap's **effortless usability** enhances communication and streamlines tasks with intuitive features and a clean interface.
- Users find Claap's **time-saving features** invaluable for efficient communication and reducing unnecessary meetings.
- Users highlight the **effortless recording** experience with Claap, enabling seamless communication and quick video updates.
- Users find Claap to be **intuitive and efficient** , seamlessly integrating video updates and collaboration into their workflow.
- Users appreciate the **efficiency** of Claap, enabling smooth communication and reducing time spent on meetings.

##### Cons

- Users face **slow performance** , experiencing delays in video processing and interface lagging during use, affecting usability.
- Users often face **slow loading times** that hinder their ability to quickly access videos and meeting notes.
- Users experience **processing limitations** with longer meetings, affecting the speed of sharing insights immediately after calls.
- Users often face **recording issues** like slow processing and glitches that hinder the overall experience with Claap.
- Users often face **delays** in video processing and uploads, impacting their overall experience with Claap.

#### What Are Recent G2 Reviews of Claap?

**["Claap Turns Sales Calls Into Actionable Insights With Time-Saving AI Summaries"](https://www.g2.com/survey_responses/claap-review-13232412)**

**Rating:** 4.5/5.0 stars

_— Janhvi P._

[Read full review](https://www.g2.com/survey_responses/claap-review-13232412)

**["Transforms Meeting Data into Valuable Insights"](https://www.g2.com/survey_responses/claap-review-11936149)**

**Rating:** 4.0/5.0 stars

_— Pavithra L._

[Read full review](https://www.g2.com/survey_responses/claap-review-11936149)

### [Otter.ai](https://www.g2.com/products/otter-ai/reviews)

Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023.

**Average Rating:** 4.4/5.0

**Total Reviews:** 499

#### How Do G2 Users Rate Otter.ai?

- **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.5/10)
- **Artificial Intelligence:** 8.6/10 (Category avg: 8.6/10)
- **Customer Scoring:** 7.7/10 (Category avg: 8.5/10)
- **AI Text Summarization:** 8.7/10 (Category avg: 8.7/10)

#### Who Is the Company Behind Otter.ai?

- **Seller:** [Otter.ai](https://www.g2.com/sellers/otter-ai)
- **Company Website:** otter.ai
- **HQ Location:** Mountain View, California
- **Twitter:** @otter\_ai  
17,074 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4d7cf63698d850ec5f00e57a8e5c58280f4f621c4ee2cf05bd271c2460181b71&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F35593855%2F&secure%5Burl_type%5D=linkedin_company_website)  
282 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** CEO, Account Executive
- **Top Industries:** Computer Software, Marketing and Advertising
- **Company Size:** 70% Small, 20% Medium

#### What Do G2 Reviewers Say About Otter.ai?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of Otter.ai, enabling seamless transcription and effective summarization of discussions.
- Users appreciate the **helpfulness** of Otter.ai for effortless note-taking and easy access to meeting summaries.
- Users value the **high accuracy** of Otter.ai, appreciating its 95% accurate transcripts and speaker recognition capabilities.
- Users appreciate the **quick and accurate transcription** provided by Otter.ai, enhancing productivity and collaboration in meetings.
- Users value the **organized meeting summaries** of Otter.ai that enhance clarity and accessibility of key points.

##### Cons

- Users face **recording issues** with agent participation confusion and occasional transcription failures, leading to manual recordings instead.
- Users experience **accuracy issues** with Otter.ai, especially with accents, background noise, and overlapping conversations.
- Users report **inaccuracy issues** with Otter.ai, especially with quick speech, heavy accents, and multiple speakers.
- Users encounter **AI inaccuracy** with Otter.ai, especially with accents, background noise, and multiple speakers, affecting transcript quality.
- Users note **missing features** in Otter.ai, especially regarding post-meeting summaries and speaker identification reliability.

#### What Are Recent G2 Reviews of Otter.ai?

**["Retrieve and review talks and webinars easily, with a very intuitive experience"](https://www.g2.com/survey_responses/otter-ai-review-13266593)**

**Rating:** 4.5/5.0 stars

_— Verified User in Hospital & Health Care_

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13266593)

**["A Great Time-Saving Tool for Automated Meeting Notes and Summaries with Otter.ai"](https://www.g2.com/survey_responses/otter-ai-review-13136196)**

**Rating:** 5.0/5.0 stars

_— Kayreal P._

[Read full review](https://www.g2.com/survey_responses/otter-ai-review-13136196)

#### What Are G2 Users Discussing About Otter.ai?

- [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote
- [How good is Otter AI?](https://www.g2.com/discussions/how-good-is-otter-ai)
- [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote
- [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) - 1 comment, 1 upvote
- [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) - 2 comments, 1 upvote

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