User Satisfaction Ratings

All reviews were collected as of August 02, 2026
Zeffy
Zeffy
(1,279)
4.9 out of 5
Zeffy
Neon CRM
Neon CRM
(436)
4.2 out of 5
Neon CRM
Star Rating
Zeffy
Zeffy
1,279 reviews
Neon CRM
Neon CRM
436 reviews
Reviews
Ease of Admin
Zeffy
Zeffy
96%
Responses: 428
Neon CRM
Neon CRM
83%
Responses: 253
Ease of Setup
Zeffy
Zeffy
95%
Responses: 564
Neon CRM
Neon CRM
77%
Responses: 269
Ease of Use
Zeffy
Zeffy
95%
Responses: 1054
Neon CRM
Neon CRM
80%
Responses: 357
Has the product been a good partner in doing business?
Zeffy
Zeffy
98%
Responses: 424
Neon CRM
Neon CRM
87%
Responses: 254
Likelihood to Recommend
Zeffy
Zeffy
98%
Responses: 1278
Neon CRM
Neon CRM
85%
Responses: 433
Avg. Go Live Time (months)
Zeffy
Zeffy
Average 1 Months
Neon CRM
Neon CRM
Average 2 Months
Product Direction (% positive)
Zeffy
Zeffy
99%
Responses: 563
Neon CRM
Neon CRM
87%
Responses: 334
Meets Requirements
Zeffy
Zeffy
94%
Responses: 572
Neon CRM
Neon CRM
84%
Responses: 354
Quality of Support
Zeffy
Zeffy
95%
Responses: 490
Neon CRM
Neon CRM
83%
Responses: 342
Avg. ROI (months)
Zeffy
Zeffy
Average 3 Months
Neon CRM
Neon CRM
Average 13 Months
Automation
Zeffy
Zeffy
90%
Responses: 366
Neon CRM
Neon CRM
77%
Responses: 148
Campaign Management
Zeffy
Zeffy
93%
Responses: 411
Neon CRM
Neon CRM
84%
Responses: 158
Direct Mail Tools
Zeffy
Zeffy
83%
Responses: 65
Neon CRM
Neon CRM
69%
Responses: 120
Donor Profiles
Zeffy
Zeffy
89%
Responses: 342
Neon CRM
Neon CRM
86%
Responses: 159
Email Marketing
Zeffy
Zeffy
86%
Responses: 354
Neon CRM
Neon CRM
76%
Responses: 143
Event Planning
Zeffy
Zeffy
91%
Responses: 412
Neon CRM
Neon CRM
74%
Responses: 145
Interaction Tracking
Zeffy
Zeffy
92%
Responses: 367
Neon CRM
Neon CRM
82%
Responses: 141
Mobile Capabilities
Zeffy
Zeffy
88%
Responses: 341
Neon CRM
Neon CRM
68%
Responses: 111
Online Donation Portal
Zeffy
Zeffy
96%
Responses: 447
Neon CRM
Neon CRM
87%
Responses: 161
Peer-to-peer Fundraising
Zeffy
Zeffy
87%
Responses: 306
Neon CRM
Neon CRM
69%
Responses: 91
Recurring Donations
Zeffy
Zeffy
91%
Responses: 332
Neon CRM
Neon CRM
86%
Responses: 158
Reporting & Statistics
Zeffy
Zeffy
90%
Responses: 391
Neon CRM
Neon CRM
81%
Responses: 163
Acknowledgments & Communications
Zeffy
Zeffy
94%
Responses: 71
Neon CRM
Neon CRM
84%
Responses: 175
Customization
Zeffy
Zeffy
84%
Responses: 66
Neon CRM
Neon CRM
77%
Responses: 177
Donor Profiles
Zeffy
Zeffy
92%
Responses: 62
Neon CRM
Neon CRM
85%
Responses: 181
E-Document Storage
Zeffy
Zeffy
77%
Responses: 32
Neon CRM
Neon CRM
70%
Responses: 137
Event Tracking
Zeffy
Zeffy
91%
Responses: 56
Neon CRM
Neon CRM
79%
Responses: 152
Fund Accounting
Zeffy
Zeffy
81%
Responses: 44
Neon CRM
Neon CRM
77%
Responses: 130
Gift Tracking
Zeffy
Zeffy
87%
Responses: 45
Neon CRM
Neon CRM
84%
Responses: 145
Moves Management
Zeffy
Zeffy
83%
Responses: 44
Neon CRM
Neon CRM
71%
Responses: 142
Pledge Tracking
Zeffy
Zeffy
78%
Responses: 34
Neon CRM
Neon CRM
73%
Responses: 135
Reporting
Zeffy
Zeffy
90%
Responses: 63
Neon CRM
Neon CRM
79%
Responses: 181
Templates
Zeffy
Zeffy
89%
Responses: 67
Neon CRM
Neon CRM
73%
Responses: 174
User Dashboard
Zeffy
Zeffy
94%
Responses: 62
Neon CRM
Neon CRM
83%
Responses: 183
Accounting
Zeffy
Zeffy
87%
Responses: 43
Neon CRM
Neon CRM
72%
Responses: 151
Automated Reports
Zeffy
Zeffy
73%
Responses: 28
Neon CRM
Neon CRM
74%
Responses: 165
Campaign Management
Zeffy
Zeffy
90%
Responses: 43
Neon CRM
Neon CRM
78%
Responses: 166
Constituent Profiles
Zeffy
Zeffy
85%
Responses: 39
Neon CRM
Neon CRM
83%
Responses: 192
Cross-system Integration
Zeffy
Zeffy
74%
Responses: 16
Neon CRM
Neon CRM
61%
Responses: 33
Dashboards
Zeffy
Zeffy
88%
Responses: 44
Neon CRM
Neon CRM
81%
Responses: 180
Data Entry
Zeffy
Zeffy
84%
Responses: 37
Neon CRM
Neon CRM
81%
Responses: 188
Donor Communications
Zeffy
Zeffy
95%
Responses: 55
Neon CRM
Neon CRM
81%
Responses: 194
Email Marketing
Zeffy
Zeffy
92%
Responses: 55
Neon CRM
Neon CRM
74%
Responses: 183
Fundraising
Zeffy
Zeffy
94%
Responses: 54
Neon CRM
Neon CRM
83%
Responses: 186
Marketing ROI Analytics
Zeffy
Zeffy
85%
Responses: 36
Neon CRM
Neon CRM
64%
Responses: 132
Online Portal
Zeffy
Zeffy
84%
Responses: 30
Neon CRM
Neon CRM
77%
Responses: 171
Reporting
Zeffy
Zeffy
85%
Responses: 48
Neon CRM
Neon CRM
78%
Responses: 196
Sales POS
Zeffy
Zeffy
83%
Responses: 37
Neon CRM
Neon CRM
60%
Responses: 125
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