User Satisfaction Ratings

Data is scoped to the Internal Newsletter Software category. All reviews were collected as of February 22, 2026
Workshop
Workshop
(161)
4.6 out of 5
Workshop
ContactMonkey
ContactMonkey
(195)
4.5 out of 5
ContactMonkey
PoliteMail
PoliteMail
(118)
4.1 out of 5
PoliteMail
Poppulo
Poppulo
(310)
4.3 out of 5
Poppulo
Staffbase
Staffbase
(245)
4.6 out of 5
Staffbase
Star Rating
Workshop
Workshop
161 reviews
ContactMonkey
ContactMonkey
195 reviews
PoliteMail
PoliteMail
118 reviews
Poppulo
Poppulo
310 reviews
Staffbase
Staffbase
245 reviews
Ratings
Ease of Admin
Workshop
Workshop
94%
Responses: 68
ContactMonkey
ContactMonkey
91%
Responses: 52
PoliteMail
PoliteMail
72%
Responses: 35
Poppulo
Poppulo
81%
Responses: 94
Staffbase
Staffbase
92%
Responses: 133
Ease of Setup
Workshop
Workshop
90%
Responses: 106
ContactMonkey
ContactMonkey
86%
Responses: 56
PoliteMail
PoliteMail
65%
Responses: 37
Poppulo
Poppulo
80%
Responses: 100
Staffbase
Staffbase
86%
Responses: 131
Has the product been a good partner in doing business?
Workshop
Workshop
98%
Responses: 68
ContactMonkey
ContactMonkey
93%
Responses: 51
PoliteMail
PoliteMail
71%
Responses: 34
Poppulo
Poppulo
87%
Responses: 96
Staffbase
Staffbase
95%
Responses: 131
Likelihood to Recommend
Workshop
Workshop
93%
Responses: 158
ContactMonkey
ContactMonkey
90%
Responses: 167
PoliteMail
PoliteMail
81%
Responses: 106
Poppulo
Poppulo
86%
Responses: 240
Staffbase
Staffbase
93%
Responses: 192
Avg. Go Live Time (months)
Workshop
Workshop
Average 1 Months
ContactMonkey
ContactMonkey
Average 1 Months
PoliteMail
PoliteMail
Average 2 Months
Poppulo
Poppulo
Average 3 Months
Staffbase
Staffbase
Average 4 Months
Product Direction (% positive)
Workshop
Workshop
96%
Responses: 130
ContactMonkey
ContactMonkey
91%
Responses: 150
PoliteMail
PoliteMail
70%
Responses: 82
Poppulo
Poppulo
85%
Responses: 199
Staffbase
Staffbase
96%
Responses: 141
Meets Requirements
Workshop
Workshop
90%
Responses: 130
ContactMonkey
ContactMonkey
87%
Responses: 149
PoliteMail
PoliteMail
81%
Responses: 87
Poppulo
Poppulo
84%
Responses: 203
Staffbase
Staffbase
89%
Responses: 154
Quality of Support
Workshop
Workshop
95%
Responses: 118
ContactMonkey
ContactMonkey
92%
Responses: 144
PoliteMail
PoliteMail
79%
Responses: 85
Poppulo
Poppulo
84%
Responses: 185
Staffbase
Staffbase
94%
Responses: 154
Avg. ROI (months)
Workshop
Workshop
Average 4 Months
ContactMonkey
ContactMonkey
Average 16 Months
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
Average 25 Months
Staffbase
Staffbase
Average 23 Months
Archive
Workshop
Workshop
90%
Responses: 95
ContactMonkey
ContactMonkey
84%
Responses: 42
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
71%
Responses: 12
Staffbase
Staffbase
74%
Responses: 12
Collaboration
Workshop
Workshop
81%
Responses: 95
ContactMonkey
ContactMonkey
80%
Responses: 43
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
79%
Responses: 13
Staffbase
Staffbase
74%
Responses: 12
Compliance
Workshop
Workshop
89%
Responses: 93
ContactMonkey
ContactMonkey
83%
Responses: 42
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
83%
Responses: 13
Staffbase
Staffbase
78%
Responses: 12
Content Embedding
Workshop
Workshop
88%
Responses: 97
ContactMonkey
ContactMonkey
82%
Responses: 44
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
78%
Responses: 13
Staffbase
Staffbase
75%
Responses: 12
Design
Workshop
Workshop
87%
Responses: 108
ContactMonkey
ContactMonkey
83%
Responses: 46
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
72%
Responses: 13
Staffbase
Staffbase
75%
Responses: 12
Feedback
Workshop
Workshop
88%
Responses: 95
ContactMonkey
ContactMonkey
79%
Responses: 42
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
76%
Responses: 12
Staffbase
Staffbase
74%
Responses: 12
Integration
Workshop
Workshop
86%
Responses: 99
ContactMonkey
ContactMonkey
81%
Responses: 42
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
78%
Responses: 12
Staffbase
Staffbase
79%
Responses: 12
Personalization
Workshop
Workshop
89%
Responses: 101
ContactMonkey
ContactMonkey
85%
Responses: 43
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
85%
Responses: 13
Staffbase
Staffbase
75%
Responses: 12
Security
Workshop
Workshop
90%
Responses: 94
ContactMonkey
ContactMonkey
83%
Responses: 43
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
86%
Responses: 13
Staffbase
Staffbase
89%
Responses: 12
User Permissions
Workshop
Workshop
90%
Responses: 95
ContactMonkey
ContactMonkey
84%
Responses: 43
PoliteMail
PoliteMail
Not enough data
Poppulo
Poppulo
83%
Responses: 13
Staffbase
Staffbase
79%
Responses: 12
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