User Satisfaction Ratings
Data is scoped to the Inbound Call Tracking category. All reviews were collected as of June 23, 2023 WhatConverts |  Marchex | |
| Star Rating | WhatConverts 111 reviews | Marchex 184 reviews |
Ratings
Quality of Support
WhatConverts
Responses: 77
Marchex
Responses: 159
Ease of Admin
WhatConverts
Responses: 58
Marchex
Responses: 134
Ease of Setup
WhatConverts
Responses: 58
Marchex
Responses: 134
Has the product been a good partner in doing business?
WhatConverts
Responses: 58
Marchex
Responses: 133
Meets Requirements
WhatConverts
Responses: 78
Marchex
Responses: 168
Ease of Use
WhatConverts
Responses: 78
Marchex
Responses: 167
Product Direction (% positive)
WhatConverts
Responses: 66
Marchex
Responses: 165
Likelihood to Recommend
WhatConverts
Responses: 101
Marchex
Responses: 180
IVR
WhatConverts
Responses: 20
Marchex
Responses: 21
Multi-Channel Call Attribution
WhatConverts
Responses: 36
Marchex
Responses: 27
Dynamic Number Insertion
WhatConverts
Responses: 43
Marchex
Responses: 14
Visitor & Keyword Tracking
WhatConverts
Responses: 44
Marchex
Responses: 32
Call Scheduling
WhatConverts
Responses: 17
Marchex
Responses: 19
Geo-Routing
WhatConverts
Responses: 16
Marchex
Responses: 16
Port Existing Numbers
WhatConverts
Responses: 26
Marchex
Responses: 12
Local Phone Numbers
WhatConverts
Responses: 46
Marchex
Responses: 42
Call Data
WhatConverts
Responses: 43
Marchex
Responses: 46
Call Recording
WhatConverts
Responses: 44
Marchex
Responses: 43
Performance and Reliability
WhatConverts
Responses: 40
Marchex
Responses: 7
Advanced Reporting
WhatConverts
Responses: 39
Marchex
Responses: 36
Toll-Free Numbers
WhatConverts
Responses: 34
Marchex
Responses: 43
Avg. Go Live Time (months)
WhatConverts
Average 1 Months
Marchex
Average 1 Months
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