User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of April 04, 2024 Webex Contact Center |  Talkdesk | |
| Star Rating | Webex Contact Center 136 reviews | Talkdesk 2,199 reviews |
Ratings
Ease of Setup
Webex Contact Center
Responses: 8
Talkdesk
Responses: 594
Quality of Support
Webex Contact Center
Responses: 63
Talkdesk
Responses: 1067
Ease of Use
Webex Contact Center
Responses: 64
Talkdesk
Responses: 1222
Has the product been a good partner in doing business?
Webex Contact Center
Responses: 9
Talkdesk
Responses: 598
Meets Requirements
Webex Contact Center
Responses: 64
Talkdesk
Responses: 1219
AI Text-to-Speech
Webex Contact Center
Responses: 29
Talkdesk
Responses: 16
AI Text-to-Speech
Webex Contact Center
Responses: 40
Talkdesk
Responses: 34
Product Direction (% positive)
Webex Contact Center
Responses: 62
Talkdesk
Responses: 1155
Omnichannel
Webex Contact Center
Responses: 36
Talkdesk
Responses: 70
Mobile Access
Webex Contact Center
Responses: 36
Talkdesk
Responses: 78
Performance Evaluation
Webex Contact Center
Responses: 36
Talkdesk
Responses: 86
Call Back
Webex Contact Center
Responses: 36
Talkdesk
Responses: 96
Likelihood to Recommend
Webex Contact Center
Responses: 70
Talkdesk
Responses: 1494
Web Chat
Webex Contact Center
Responses: 50
Talkdesk
Responses: 337
Reporting & Dashboards
Webex Contact Center
Responses: 36
Talkdesk
Responses: 98
Automatic Call Distribution
Webex Contact Center
Responses: 35
Talkdesk
Responses: 89
Queue Management
Webex Contact Center
Responses: 36
Talkdesk
Responses: 92
Auto Dialer
Webex Contact Center
Responses: 50
Talkdesk
Responses: 403
Call Monitoring
Webex Contact Center
Responses: 37
Talkdesk
Responses: 93
Call Routing
Webex Contact Center
Responses: 36
Talkdesk
Responses: 93
Session Summary Notes
Webex Contact Center
Responses: 52
Talkdesk
Responses: 721
Agent Scheduling and Assignment
Webex Contact Center
Responses: 49
Talkdesk
Responses: 394
Session Routing
Webex Contact Center
Responses: 52
Talkdesk
Responses: 768
Mobile SMS
Webex Contact Center
Responses: 49
Talkdesk
Responses: 330
Concurrent Calling
Webex Contact Center
Responses: 52
Talkdesk
Responses: 638
Reporting & Dashboards
Webex Contact Center
Responses: 52
Talkdesk
Responses: 828
Inbound Screen Pop
Webex Contact Center
Responses: 51
Talkdesk
Responses: 522
Social
Webex Contact Center
Responses: 48
Talkdesk
Responses: 350
Persistent Data
Webex Contact Center
Responses: 50
Talkdesk
Responses: 466
Speech Analytics
Webex Contact Center
Responses: 49
Talkdesk
Responses: 386
Avg. ROI (months)
Webex Contact Center
Average 10 Months
Talkdesk
Average 19 Months
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