User Satisfaction Ratings

Data is scoped to the Contact Center category. All reviews were collected as of April 04, 2024
Webex Contact Center
Webex Contact Center
(136)
4.5 out of 5
Webex Contact Center
NICE CXone
NICE CXone
(1,617)
4.3 out of 5
NICE CXone
Star Rating
Webex Contact Center
Webex Contact Center
136 reviews
NICE CXone
NICE CXone
1,617 reviews
Ratings
Ease of Setup
Webex Contact Center
Webex Contact Center
92%
Responses: 8
NICE CXone
NICE CXone
79%
Responses: 294
Has the product been a good partner in doing business?
Webex Contact Center
Webex Contact Center
91%
Responses: 9
NICE CXone
NICE CXone
82%
Responses: 305
Quality of Support
Webex Contact Center
Webex Contact Center
92%
Responses: 63
NICE CXone
NICE CXone
84%
Responses: 783
Ease of Use
Webex Contact Center
Webex Contact Center
94%
Responses: 64
NICE CXone
NICE CXone
87%
Responses: 854
Meets Requirements
Webex Contact Center
Webex Contact Center
92%
Responses: 64
NICE CXone
NICE CXone
88%
Responses: 846
AI Text-to-Speech
Webex Contact Center
Webex Contact Center
89%
Responses: 40
NICE CXone
NICE CXone
70%
Responses: 15
Product Direction (% positive)
Webex Contact Center
Webex Contact Center
100%
Responses: 62
NICE CXone
NICE CXone
84%
Responses: 792
Mobile Access
Webex Contact Center
Webex Contact Center
88%
Responses: 36
NICE CXone
NICE CXone
74%
Responses: 9
Call Back
Webex Contact Center
Webex Contact Center
93%
Responses: 36
NICE CXone
NICE CXone
83%
Responses: 10
Likelihood to Recommend
Webex Contact Center
Webex Contact Center
93%
Responses: 70
NICE CXone
NICE CXone
86%
Responses: 1171
Omnichannel
Webex Contact Center
Webex Contact Center
91%
Responses: 36
NICE CXone
NICE CXone
83%
Responses: 10
Session Summary Notes
Webex Contact Center
Webex Contact Center
91%
Responses: 52
NICE CXone
NICE CXone
86%
Responses: 470
Auto Dialer
Webex Contact Center
Webex Contact Center
93%
Responses: 50
NICE CXone
NICE CXone
89%
Responses: 404
Web Chat
Webex Contact Center
Webex Contact Center
90%
Responses: 50
NICE CXone
NICE CXone
86%
Responses: 311
Session Routing
Webex Contact Center
Webex Contact Center
92%
Responses: 52
NICE CXone
NICE CXone
89%
Responses: 605
Reporting & Dashboards
Webex Contact Center
Webex Contact Center
90%
Responses: 52
NICE CXone
NICE CXone
87%
Responses: 586
Concurrent Calling
Webex Contact Center
Webex Contact Center
92%
Responses: 52
NICE CXone
NICE CXone
89%
Responses: 497
Social
Webex Contact Center
Webex Contact Center
88%
Responses: 48
NICE CXone
NICE CXone
86%
Responses: 290
Administrator Access
Webex Contact Center
Webex Contact Center
91%
Responses: 53
NICE CXone
NICE CXone
89%
Responses: 489
Inbound Screen Pop
Webex Contact Center
Webex Contact Center
91%
Responses: 51
NICE CXone
NICE CXone
89%
Responses: 499
Agent Scheduling and Assignment
Webex Contact Center
Webex Contact Center
92%
Responses: 49
NICE CXone
NICE CXone
90%
Responses: 386
Mobile SMS
Webex Contact Center
Webex Contact Center
86%
Responses: 49
NICE CXone
NICE CXone
85%
Responses: 251
Persistent Data
Webex Contact Center
Webex Contact Center
89%
Responses: 50
NICE CXone
NICE CXone
88%
Responses: 448
Email
Webex Contact Center
Webex Contact Center
87%
Responses: 49
NICE CXone
NICE CXone
86%
Responses: 307
Avg. ROI (months)
Webex Contact Center
Webex Contact Center
Average 10 Months
NICE CXone
NICE CXone
Average 23 Months
Avg. Go Live Time (months)
Webex Contact Center
Webex Contact Center
Average 3 Months
NICE CXone
NICE CXone
Average 3 Months
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