User Satisfaction Ratings

Data is scoped to the Digital Adoption Platform category. All reviews were collected as of October 05, 2022
Apty
Apty
(108)
4.7 out of 5
Apty
WalkMe
WalkMe
(207)
4.5 out of 5
WalkMe
Star Rating
Apty
Apty
108 reviews
WalkMe
WalkMe
207 reviews
Ratings
Ease of Use
Apty
Apty
94%
Responses: 73
WalkMe
WalkMe
82%
Responses: 152
Ease of Admin
Apty
Apty
92%
Responses: 53
WalkMe
WalkMe
80%
Responses: 126
Ease of Setup
Apty
Apty
92%
Responses: 55
WalkMe
WalkMe
80%
Responses: 126
Quality of Support
Apty
Apty
97%
Responses: 72
WalkMe
WalkMe
89%
Responses: 149
Meets Requirements
Apty
Apty
93%
Responses: 73
WalkMe
WalkMe
86%
Responses: 152
Has the product been a good partner in doing business?
Apty
Apty
96%
Responses: 53
WalkMe
WalkMe
89%
Responses: 125
Live Chat
Apty
Apty
92%
Responses: 11
WalkMe
WalkMe
64%
Responses: 6
Survey Implementation
Apty
Apty
95%
Responses: 27
WalkMe
WalkMe
76%
Responses: 53
Multi-Language Support
Apty
Apty
93%
Responses: 25
WalkMe
WalkMe
73%
Responses: 38
Data Analysis
Apty
Apty
92%
Responses: 31
WalkMe
WalkMe
78%
Responses: 69
Web Portals
Apty
Apty
94%
Responses: 13
WalkMe
WalkMe
82%
Responses: 12
Audio-visual Walkthroughs
Apty
Apty
93%
Responses: 29
WalkMe
WalkMe
79%
Responses: 48
Tickets and Tagging
Apty
Apty
95%
Responses: 13
WalkMe
WalkMe
85%
Responses: 11
User Segmentation
Apty
Apty
94%
Responses: 31
WalkMe
WalkMe
83%
Responses: 66
Product Direction (% positive)
Apty
Apty
97%
Responses: 59
WalkMe
WalkMe
88%
Responses: 136
Behavior-responsive Messaging
Apty
Apty
92%
Responses: 26
WalkMe
WalkMe
81%
Responses: 47
Knowledge Base
Apty
Apty
93%
Responses: 18
WalkMe
WalkMe
84%
Responses: 48
Searchable Articles
Apty
Apty
91%
Responses: 16
WalkMe
WalkMe
82%
Responses: 48
Interactive FAQs & Forums
Apty
Apty
88%
Responses: 14
WalkMe
WalkMe
82%
Responses: 11
Forum to Reponse
Apty
Apty
88%
Responses: 12
WalkMe
WalkMe
81%
Responses: 9
Likelihood to Recommend
Apty
Apty
95%
Responses: 95
WalkMe
WalkMe
90%
Responses: 182
Text Bubble Walkthroughs
Apty
Apty
93%
Responses: 32
WalkMe
WalkMe
90%
Responses: 71
Avg. ROI (months)
Apty
Apty
Average 10 Months
WalkMe
WalkMe
Average 20 Months
Avg. Go Live Time (months)
Apty
Apty
Average 3 Months
WalkMe
WalkMe
Average 3 Months
About G2

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business.

Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

© 2024 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.