User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of August 11, 2026 UJET |  Talkdesk | |
| Star Rating | UJET 1,130 reviews | Talkdesk 2,569 reviews |
Ratings
Ease of Setup
UJET
Responses: 278
Talkdesk
Responses: 849
Quality of Support
UJET
Responses: 677
Talkdesk
Responses: 1316
Has the product been a good partner in doing business?
UJET
Responses: 177
Talkdesk
Responses: 716
Meets Requirements
UJET
Responses: 713
Talkdesk
Responses: 1485
Ease of Use
UJET
Responses: 714
Talkdesk
Responses: 1491
Ease of Admin
UJET
Responses: 177
Talkdesk
Responses: 725
Mobile SMS
UJET
Responses: 403
Talkdesk
Responses: 526
Speech Analytics
UJET
Responses: 433
Talkdesk
Responses: 575
Email
UJET
Responses: 462
Talkdesk
Responses: 551
Inbound Screen Pop
UJET
Responses: 513
Talkdesk
Responses: 713
Live Chat
UJET
Responses: 461
Talkdesk
Responses: 535
Persistent Data
UJET
Responses: 477
Talkdesk
Responses: 661
Auto Dialer
UJET
Responses: 460
Talkdesk
Responses: 589
Agent Scheduling and Assignment
UJET
Responses: 434
Talkdesk
Responses: 578
Session Summary Notes
UJET
Responses: 524
Talkdesk
Responses: 915
Call Routing
UJET
Responses: 6
Talkdesk
Responses: 27
Reporting & Dashboards
UJET
Responses: 535
Talkdesk
Responses: 1025
IVR
UJET
Responses: 524
Talkdesk
Responses: 717
Product Direction (% positive)
UJET
Responses: 690
Talkdesk
Responses: 1411
Likelihood to Recommend
UJET
Responses: 835
Talkdesk
Responses: 1777
Concurrent Calling
UJET
Responses: 517
Talkdesk
Responses: 832
Call Routing
UJET
Responses: 544
Talkdesk
Responses: 960
Voice
UJET
Responses: 554
Talkdesk
Responses: 841
Session Recording
UJET
Responses: 484
Talkdesk
Responses: 717
Session Queuing
UJET
Responses: 558
Talkdesk
Responses: 983
Interactive Voice Response (IVR)
UJET
Responses: 69
Talkdesk
Responses: 218
Automatic Call Distribution (ACD)
UJET
Responses: 59
Talkdesk
Responses: 228
Computer-Telephony Integration (CTI)
UJET
Responses: 53
Talkdesk
Responses: 217
Administrator Access
UJET
Responses: 503
Talkdesk
Responses: 926
Dialing Tools
UJET
Responses: 65
Talkdesk
Responses: 196
Contact Database Management
UJET
Responses: 53
Talkdesk
Responses: 224
Click-to-Call
UJET
Responses: 63
Talkdesk
Responses: 264
Custom Toll-Free Numbers
UJET
Responses: 50
Talkdesk
Responses: 217
Call Recording & Playback
UJET
Responses: 60
Talkdesk
Responses: 303
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