User Satisfaction Ratings

Data is scoped to the Contact Center category. All reviews were collected as of April 02, 2024
UJET
UJET
(961)
4.7 out of 5
UJET
Talkdesk
Talkdesk
(2,199)
4.4 out of 5
Talkdesk
Star Rating
UJET
UJET
961 reviews
Talkdesk
Talkdesk
2,199 reviews
Ratings
Ease of Setup
UJET
UJET
95%
Responses: 176
Talkdesk
Talkdesk
86%
Responses: 594
Quality of Support
UJET
UJET
94%
Responses: 540
Talkdesk
Talkdesk
87%
Responses: 1067
Has the product been a good partner in doing business?
UJET
UJET
95%
Responses: 170
Talkdesk
Talkdesk
87%
Responses: 598
Meets Requirements
UJET
UJET
94%
Responses: 574
Talkdesk
Talkdesk
89%
Responses: 1219
Ease of Use
UJET
UJET
96%
Responses: 575
Talkdesk
Talkdesk
90%
Responses: 1222
Ease of Admin
UJET
UJET
93%
Responses: 171
Talkdesk
Talkdesk
88%
Responses: 606
Mobile SMS
UJET
UJET
92%
Responses: 279
Talkdesk
Talkdesk
83%
Responses: 330
Speech Analytics
UJET
UJET
93%
Responses: 307
Talkdesk
Talkdesk
86%
Responses: 386
Email
UJET
UJET
94%
Responses: 339
Talkdesk
Talkdesk
87%
Responses: 357
Inbound Screen Pop
UJET
UJET
95%
Responses: 389
Talkdesk
Talkdesk
89%
Responses: 522
Web Chat
UJET
UJET
95%
Responses: 335
Talkdesk
Talkdesk
84%
Responses: 337
Persistent Data
UJET
UJET
95%
Responses: 353
Talkdesk
Talkdesk
88%
Responses: 466
Auto Dialer
UJET
UJET
93%
Responses: 335
Talkdesk
Talkdesk
88%
Responses: 403
Agent Scheduling and Assignment
UJET
UJET
94%
Responses: 310
Talkdesk
Talkdesk
88%
Responses: 394
Session Summary Notes
UJET
UJET
94%
Responses: 399
Talkdesk
Talkdesk
87%
Responses: 721
Call Routing
UJET
UJET
100%
Responses: 6
Talkdesk
Talkdesk
91%
Responses: 27
Reporting & Dashboards
UJET
UJET
94%
Responses: 410
Talkdesk
Talkdesk
87%
Responses: 828
IVR
UJET
UJET
95%
Responses: 399
Talkdesk
Talkdesk
91%
Responses: 522
Product Direction (% positive)
UJET
UJET
95%
Responses: 556
Talkdesk
Talkdesk
88%
Responses: 1155
Likelihood to Recommend
UJET
UJET
93%
Responses: 694
Talkdesk
Talkdesk
88%
Responses: 1494
Concurrent Calling
UJET
UJET
94%
Responses: 389
Talkdesk
Talkdesk
89%
Responses: 638
Session Routing
UJET
UJET
94%
Responses: 418
Talkdesk
Talkdesk
89%
Responses: 768
Voice
UJET
UJET
95%
Responses: 425
Talkdesk
Talkdesk
91%
Responses: 622
Session Recording
UJET
UJET
96%
Responses: 361
Talkdesk
Talkdesk
90%
Responses: 528
Session Queuing
UJET
UJET
94%
Responses: 433
Talkdesk
Talkdesk
89%
Responses: 786
Interactive Voice Response (IVR)
UJET
UJET
93%
Responses: 69
Talkdesk
Talkdesk
87%
Responses: 218
Automatic Call Distribution (ACD)
UJET
UJET
93%
Responses: 59
Talkdesk
Talkdesk
87%
Responses: 228
Computer-Telephony Integration (CTI)
UJET
UJET
93%
Responses: 53
Talkdesk
Talkdesk
89%
Responses: 217
Administrator Access
UJET
UJET
95%
Responses: 378
Talkdesk
Talkdesk
91%
Responses: 737
Dialing Tools
UJET
UJET
94%
Responses: 65
Talkdesk
Talkdesk
90%
Responses: 196
Contact Database Management
UJET
UJET
91%
Responses: 53
Talkdesk
Talkdesk
88%
Responses: 224
Click-to-Call
UJET
UJET
94%
Responses: 63
Talkdesk
Talkdesk
91%
Responses: 264
Custom Toll-Free Numbers
UJET
UJET
92%
Responses: 50
Talkdesk
Talkdesk
90%
Responses: 217
Call Recording & Playback
UJET
UJET
92%
Responses: 60
Talkdesk
Talkdesk
92%
Responses: 303
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