User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of April 02, 2024 UJET |  NICE CXone | |
| Star Rating | UJET 961 reviews | NICE CXone 1,617 reviews |
Ratings
Ease of Setup
UJET
Responses: 176
NICE CXone
Responses: 294
Has the product been a good partner in doing business?
UJET
Responses: 170
NICE CXone
Responses: 305
Quality of Support
UJET
Responses: 540
NICE CXone
Responses: 783
Ease of Admin
UJET
Responses: 171
NICE CXone
Responses: 307
Ease of Use
UJET
Responses: 575
NICE CXone
Responses: 854
Meets Requirements
UJET
Responses: 574
NICE CXone
Responses: 846
Product Direction (% positive)
UJET
Responses: 556
NICE CXone
Responses: 792
Mobile SMS
UJET
Responses: 279
NICE CXone
Responses: 251
Email
UJET
Responses: 339
NICE CXone
Responses: 307
Likelihood to Recommend
UJET
Responses: 694
NICE CXone
Responses: 1171
Contact Database Management
UJET
Responses: 53
NICE CXone
Responses: 62
Dialing Tools
UJET
Responses: 65
NICE CXone
Responses: 66
Web Chat
UJET
Responses: 335
NICE CXone
Responses: 311
Session Summary Notes
UJET
Responses: 399
NICE CXone
Responses: 470
Persistent Data
UJET
Responses: 353
NICE CXone
Responses: 448
Reporting & Dashboards
UJET
Responses: 410
NICE CXone
Responses: 586
Computer-Telephony Integration (CTI)
UJET
Responses: 53
NICE CXone
Responses: 64
Interactive Voice Response (IVR)
UJET
Responses: 69
NICE CXone
Responses: 77
Call Routing
UJET
Responses: 6
NICE CXone
Responses: 13
Call Recording & Playback
UJET
Responses: 60
NICE CXone
Responses: 85
Inbound Screen Pop
UJET
Responses: 389
NICE CXone
Responses: 499
Click-to-Call
UJET
Responses: 63
NICE CXone
Responses: 61
Session Routing
UJET
Responses: 418
NICE CXone
Responses: 605
Concurrent Calling
UJET
Responses: 389
NICE CXone
Responses: 497
Speech Analytics
UJET
Responses: 307
NICE CXone
Responses: 341
Auto Dialer
UJET
Responses: 335
NICE CXone
Responses: 404
Custom Toll-Free Numbers
UJET
Responses: 50
NICE CXone
Responses: 73
IVR
UJET
Responses: 399
NICE CXone
Responses: 499
Session Recording
UJET
Responses: 361
NICE CXone
Responses: 459
Administrator Access
UJET
Responses: 378
NICE CXone
Responses: 489
Agent Scheduling and Assignment
UJET
Responses: 310
NICE CXone
Responses: 386
Voice
UJET
Responses: 425
NICE CXone
Responses: 568
Session Queuing
UJET
Responses: 433
NICE CXone
Responses: 641
Automatic Call Distribution (ACD)
UJET
Responses: 59
NICE CXone
Responses: 88
Avg. Go Live Time (months)
UJET
Average 2 Months
NICE CXone
Average 3 Months
About G2
G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business.
Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.
