User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of August 11, 2026 UJET |  NICE CXone | |
| Star Rating | UJET 1,130 reviews | NICE CXone 1,730 reviews |
Ratings
Ease of Setup
UJET
Responses: 278
NICE CXone
Responses: 369
Has the product been a good partner in doing business?
UJET
Responses: 177
NICE CXone
Responses: 360
Quality of Support
UJET
Responses: 677
NICE CXone
Responses: 871
Ease of Admin
UJET
Responses: 177
NICE CXone
Responses: 363
Ease of Use
UJET
Responses: 714
NICE CXone
Responses: 944
Meets Requirements
UJET
Responses: 713
NICE CXone
Responses: 934
Product Direction (% positive)
UJET
Responses: 690
NICE CXone
Responses: 862
Mobile SMS
UJET
Responses: 403
NICE CXone
Responses: 294
Email
UJET
Responses: 462
NICE CXone
Responses: 348
Likelihood to Recommend
UJET
Responses: 835
NICE CXone
Responses: 1253
Contact Database Management
UJET
Responses: 53
NICE CXone
Responses: 63
Dialing Tools
UJET
Responses: 65
NICE CXone
Responses: 67
Live Chat
UJET
Responses: 461
NICE CXone
Responses: 350
Session Summary Notes
UJET
Responses: 524
NICE CXone
Responses: 515
Persistent Data
UJET
Responses: 477
NICE CXone
Responses: 496
Reporting & Dashboards
UJET
Responses: 535
NICE CXone
Responses: 643
Computer-Telephony Integration (CTI)
UJET
Responses: 53
NICE CXone
Responses: 65
Interactive Voice Response (IVR)
UJET
Responses: 69
NICE CXone
Responses: 78
Call Routing
UJET
Responses: 6
NICE CXone
Responses: 14
Call Recording & Playback
UJET
Responses: 60
NICE CXone
Responses: 86
Inbound Screen Pop
UJET
Responses: 513
NICE CXone
Responses: 554
Click-to-Call
UJET
Responses: 63
NICE CXone
Responses: 62
Call Routing
UJET
Responses: 544
NICE CXone
Responses: 652
Concurrent Calling
UJET
Responses: 517
NICE CXone
Responses: 546
Speech Analytics
UJET
Responses: 433
NICE CXone
Responses: 384
Auto Dialer
UJET
Responses: 460
NICE CXone
Responses: 456
Custom Toll-Free Numbers
UJET
Responses: 50
NICE CXone
Responses: 74
IVR
UJET
Responses: 524
NICE CXone
Responses: 551
Session Recording
UJET
Responses: 484
NICE CXone
Responses: 513
Administrator Access
UJET
Responses: 503
NICE CXone
Responses: 545
Agent Scheduling and Assignment
UJET
Responses: 434
NICE CXone
Responses: 432
Voice
UJET
Responses: 554
NICE CXone
Responses: 625
Session Queuing
UJET
Responses: 558
NICE CXone
Responses: 691
Automatic Call Distribution (ACD)
UJET
Responses: 59
NICE CXone
Responses: 89
Avg. Go Live Time (months)
UJET
Average 2 Months
NICE CXone
Average 3 Months
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