User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of August 11, 2026 UJET |  Genesys Cloud CX | |
| Star Rating | UJET 1,130 reviews | Genesys Cloud CX 1,558 reviews |
Ratings
Quality of Support
UJET
Responses: 677
Genesys Cloud CX
Responses: 649
Ease of Setup
UJET
Responses: 278
Genesys Cloud CX
Responses: 494
Has the product been a good partner in doing business?
UJET
Responses: 177
Genesys Cloud CX
Responses: 468
Meets Requirements
UJET
Responses: 713
Genesys Cloud CX
Responses: 670
Ease of Admin
UJET
Responses: 177
Genesys Cloud CX
Responses: 476
Ease of Use
UJET
Responses: 714
Genesys Cloud CX
Responses: 677
Reporting & Dashboards
UJET
Responses: 535
Genesys Cloud CX
Responses: 443
Targeted Emails
UJET
Responses: 148
Genesys Cloud CX
Responses: 105
Knowledge Base
UJET
Responses: 294
Genesys Cloud CX
Responses: 114
Email
UJET
Responses: 462
Genesys Cloud CX
Responses: 244
Notifications
UJET
Responses: 317
Genesys Cloud CX
Responses: 141
Speech Analytics
UJET
Responses: 433
Genesys Cloud CX
Responses: 240
Session Summary Notes
UJET
Responses: 524
Genesys Cloud CX
Responses: 355
Agent Scheduling and Assignment
UJET
Responses: 434
Genesys Cloud CX
Responses: 260
Avg. Go Live Time (months)
UJET
Average 2 Months
Genesys Cloud CX
Average 5 Months
Customer Profiles
UJET
Responses: 292
Genesys Cloud CX
Responses: 112
Session Recording
UJET
Responses: 484
Genesys Cloud CX
Responses: 288
Dialing Tools
UJET
Responses: 65
Genesys Cloud CX
Responses: 79
In-App Messaging
UJET
Responses: 293
Genesys Cloud CX
Responses: 114
Team Inbox
UJET
Responses: 258
Genesys Cloud CX
Responses: 109
Persistent Data
UJET
Responses: 477
Genesys Cloud CX
Responses: 243
Auto Dialer
UJET
Responses: 460
Genesys Cloud CX
Responses: 244
Inbound Screen Pop
UJET
Responses: 513
Genesys Cloud CX
Responses: 305
Conversation Archiving
UJET
Responses: 288
Genesys Cloud CX
Responses: 133
Click-to-Call
UJET
Responses: 63
Genesys Cloud CX
Responses: 75
Live Chat
UJET
Responses: 461
Genesys Cloud CX
Responses: 243
Concurrent Calling
UJET
Responses: 517
Genesys Cloud CX
Responses: 341
Customization
UJET
Responses: 278
Genesys Cloud CX
Responses: 140
Mobile SMS
UJET
Responses: 403
Genesys Cloud CX
Responses: 208
Pop-up Chat
UJET
Responses: 299
Genesys Cloud CX
Responses: 141
Contact Database Management
UJET
Responses: 53
Genesys Cloud CX
Responses: 71
Likelihood to Recommend
UJET
Responses: 835
Genesys Cloud CX
Responses: 836
Call Routing
UJET
Responses: 544
Genesys Cloud CX
Responses: 392
Session Queuing
UJET
Responses: 558
Genesys Cloud CX
Responses: 401
Lead Development
UJET
Responses: 146
Genesys Cloud CX
Responses: 103
Administrator Access
UJET
Responses: 503
Genesys Cloud CX
Responses: 403
Computer-Telephony Integration (CTI)
UJET
Responses: 53
Genesys Cloud CX
Responses: 82
Custom Toll-Free Numbers
UJET
Responses: 50
Genesys Cloud CX
Responses: 60
IVR
UJET
Responses: 524
Genesys Cloud CX
Responses: 322
Automatic Call Distribution (ACD)
UJET
Responses: 59
Genesys Cloud CX
Responses: 107
Call Recording & Playback
UJET
Responses: 60
Genesys Cloud CX
Responses: 94
Voice
UJET
Responses: 554
Genesys Cloud CX
Responses: 357
Product Direction (% positive)
UJET
Responses: 690
Genesys Cloud CX
Responses: 623
Interactive Voice Response (IVR)
UJET
Responses: 69
Genesys Cloud CX
Responses: 106
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