User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of April 02, 2024 UJET |  Genesys Cloud CX | |
| Star Rating | UJET 961 reviews | Genesys Cloud CX 1,311 reviews |
Ratings
Quality of Support
UJET
Responses: 540
Genesys Cloud CX
Responses: 519
Ease of Setup
UJET
Responses: 176
Genesys Cloud CX
Responses: 364
Has the product been a good partner in doing business?
UJET
Responses: 170
Genesys Cloud CX
Responses: 367
Meets Requirements
UJET
Responses: 574
Genesys Cloud CX
Responses: 540
Ease of Admin
UJET
Responses: 171
Genesys Cloud CX
Responses: 370
Ease of Use
UJET
Responses: 575
Genesys Cloud CX
Responses: 538
Reporting & Dashboards
UJET
Responses: 410
Genesys Cloud CX
Responses: 355
Targeted Emails
UJET
Responses: 93
Genesys Cloud CX
Responses: 73
Knowledge Base
UJET
Responses: 239
Genesys Cloud CX
Responses: 82
Email
UJET
Responses: 339
Genesys Cloud CX
Responses: 158
Notifications
UJET
Responses: 262
Genesys Cloud CX
Responses: 107
Speech Analytics
UJET
Responses: 307
Genesys Cloud CX
Responses: 156
Session Summary Notes
UJET
Responses: 399
Genesys Cloud CX
Responses: 282
Agent Scheduling and Assignment
UJET
Responses: 310
Genesys Cloud CX
Responses: 179
Avg. Go Live Time (months)
UJET
Average 2 Months
Genesys Cloud CX
Average 4 Months
Customer Profiles
UJET
Responses: 236
Genesys Cloud CX
Responses: 79
Session Recording
UJET
Responses: 361
Genesys Cloud CX
Responses: 211
Dialing Tools
UJET
Responses: 65
Genesys Cloud CX
Responses: 79
In-App Messaging
UJET
Responses: 238
Genesys Cloud CX
Responses: 81
Team Inbox
UJET
Responses: 204
Genesys Cloud CX
Responses: 75
Persistent Data
UJET
Responses: 353
Genesys Cloud CX
Responses: 167
Auto Dialer
UJET
Responses: 335
Genesys Cloud CX
Responses: 165
Inbound Screen Pop
UJET
Responses: 389
Genesys Cloud CX
Responses: 227
Conversation Archiving
UJET
Responses: 235
Genesys Cloud CX
Responses: 99
Click-to-Call
UJET
Responses: 63
Genesys Cloud CX
Responses: 75
Web Chat
UJET
Responses: 335
Genesys Cloud CX
Responses: 157
Concurrent Calling
UJET
Responses: 389
Genesys Cloud CX
Responses: 260
Customization
UJET
Responses: 224
Genesys Cloud CX
Responses: 104
Mobile SMS
UJET
Responses: 279
Genesys Cloud CX
Responses: 128
Pop-up Chat
UJET
Responses: 244
Genesys Cloud CX
Responses: 106
Contact Database Management
UJET
Responses: 53
Genesys Cloud CX
Responses: 71
Likelihood to Recommend
UJET
Responses: 694
Genesys Cloud CX
Responses: 682
Session Routing
UJET
Responses: 418
Genesys Cloud CX
Responses: 318
Session Queuing
UJET
Responses: 433
Genesys Cloud CX
Responses: 327
Lead Development
UJET
Responses: 91
Genesys Cloud CX
Responses: 71
Administrator Access
UJET
Responses: 378
Genesys Cloud CX
Responses: 324
Computer-Telephony Integration (CTI)
UJET
Responses: 53
Genesys Cloud CX
Responses: 82
Custom Toll-Free Numbers
UJET
Responses: 50
Genesys Cloud CX
Responses: 61
IVR
UJET
Responses: 399
Genesys Cloud CX
Responses: 236
Automatic Call Distribution (ACD)
UJET
Responses: 59
Genesys Cloud CX
Responses: 108
Call Recording & Playback
UJET
Responses: 60
Genesys Cloud CX
Responses: 95
Voice
UJET
Responses: 425
Genesys Cloud CX
Responses: 263
Product Direction (% positive)
UJET
Responses: 556
Genesys Cloud CX
Responses: 494
Interactive Voice Response (IVR)
UJET
Responses: 69
Genesys Cloud CX
Responses: 107
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