User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of May 27, 2026 UJET |  Five9 Intelligent Cloud Contact Center Platform | |
| Star Rating | UJET 1,129 reviews | Five9 Intelligent Cloud Contact Center Platform 611 reviews |
Ratings
Ease of Setup
UJET
Responses: 277
Five9 Intelligent Cloud Contact Center Platform
Responses: 310
Quality of Support
UJET
Responses: 676
Five9 Intelligent Cloud Contact Center Platform
Responses: 395
Ease of Use
UJET
Responses: 713
Five9 Intelligent Cloud Contact Center Platform
Responses: 412
Meets Requirements
UJET
Responses: 712
Five9 Intelligent Cloud Contact Center Platform
Responses: 406
Ease of Admin
UJET
Responses: 177
Five9 Intelligent Cloud Contact Center Platform
Responses: 272
Has the product been a good partner in doing business?
UJET
Responses: 177
Five9 Intelligent Cloud Contact Center Platform
Responses: 274
Email
UJET
Responses: 463
Five9 Intelligent Cloud Contact Center Platform
Responses: 171
Product Direction (% positive)
UJET
Responses: 689
Five9 Intelligent Cloud Contact Center Platform
Responses: 399
Live Chat
UJET
Responses: 462
Five9 Intelligent Cloud Contact Center Platform
Responses: 169
Likelihood to Recommend
UJET
Responses: 834
Five9 Intelligent Cloud Contact Center Platform
Responses: 478
Mobile SMS
UJET
Responses: 404
Five9 Intelligent Cloud Contact Center Platform
Responses: 163
Dialing Tools
UJET
Responses: 65
Five9 Intelligent Cloud Contact Center Platform
Responses: 50
Contact Database Management
UJET
Responses: 53
Five9 Intelligent Cloud Contact Center Platform
Responses: 44
Reporting & Dashboards
UJET
Responses: 535
Five9 Intelligent Cloud Contact Center Platform
Responses: 262
Session Summary Notes
UJET
Responses: 525
Five9 Intelligent Cloud Contact Center Platform
Responses: 229
Computer-Telephony Integration (CTI)
UJET
Responses: 53
Five9 Intelligent Cloud Contact Center Platform
Responses: 44
Click-to-Call
UJET
Responses: 63
Five9 Intelligent Cloud Contact Center Platform
Responses: 11
Call Recording & Playback
UJET
Responses: 60
Five9 Intelligent Cloud Contact Center Platform
Responses: 13
Concurrent Calling
UJET
Responses: 516
Five9 Intelligent Cloud Contact Center Platform
Responses: 230
Interactive Voice Response (IVR)
UJET
Responses: 69
Five9 Intelligent Cloud Contact Center Platform
Responses: 48
Call Routing
UJET
Responses: 545
Five9 Intelligent Cloud Contact Center Platform
Responses: 258
Administrator Access
UJET
Responses: 504
Five9 Intelligent Cloud Contact Center Platform
Responses: 247
Inbound Screen Pop
UJET
Responses: 514
Five9 Intelligent Cloud Contact Center Platform
Responses: 209
Automatic Call Distribution (ACD)
UJET
Responses: 59
Five9 Intelligent Cloud Contact Center Platform
Responses: 48
Session Queuing
UJET
Responses: 559
Five9 Intelligent Cloud Contact Center Platform
Responses: 257
Custom Toll-Free Numbers
UJET
Responses: 50
Five9 Intelligent Cloud Contact Center Platform
Responses: 35
Persistent Data
UJET
Responses: 478
Five9 Intelligent Cloud Contact Center Platform
Responses: 190
Session Recording
UJET
Responses: 485
Five9 Intelligent Cloud Contact Center Platform
Responses: 203
Agent Scheduling and Assignment
UJET
Responses: 435
Five9 Intelligent Cloud Contact Center Platform
Responses: 172
Speech Analytics
UJET
Responses: 434
Five9 Intelligent Cloud Contact Center Platform
Responses: 163
IVR
UJET
Responses: 525
Five9 Intelligent Cloud Contact Center Platform
Responses: 216
Voice
UJET
Responses: 553
Five9 Intelligent Cloud Contact Center Platform
Responses: 236
Auto Dialer
UJET
Responses: 461
Five9 Intelligent Cloud Contact Center Platform
Responses: 194
Avg. Go Live Time (months)
UJET
Average 2 Months
Five9 Intelligent Cloud Contact Center Platform
Average 2 Months
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