User Satisfaction Ratings

Data is scoped to the Contact Center category. All reviews were collected as of April 02, 2024
UJET
UJET
(961)
4.7 out of 5
UJET
Five9
Five9
(385)
3.9 out of 5
Five9
Star Rating
UJET
UJET
961 reviews
Five9
Five9
385 reviews
Ratings
Ease of Setup
UJET
UJET
95%
Responses: 176
Five9
Five9
74%
Responses: 150
Quality of Support
UJET
UJET
94%
Responses: 540
Five9
Five9
81%
Responses: 230
Ease of Use
UJET
UJET
96%
Responses: 575
Five9
Five9
83%
Responses: 242
Meets Requirements
UJET
UJET
94%
Responses: 574
Five9
Five9
81%
Responses: 240
Ease of Admin
UJET
UJET
93%
Responses: 171
Five9
Five9
80%
Responses: 149
Has the product been a good partner in doing business?
UJET
UJET
95%
Responses: 170
Five9
Five9
84%
Responses: 150
Email
UJET
UJET
94%
Responses: 339
Five9
Five9
82%
Responses: 48
Product Direction (% positive)
UJET
UJET
95%
Responses: 556
Five9
Five9
76%
Responses: 235
Web Chat
UJET
UJET
95%
Responses: 335
Five9
Five9
83%
Responses: 42
Likelihood to Recommend
UJET
UJET
93%
Responses: 694
Five9
Five9
80%
Responses: 289
Mobile SMS
UJET
UJET
92%
Responses: 279
Five9
Five9
83%
Responses: 39
Dialing Tools
UJET
UJET
94%
Responses: 65
Five9
Five9
80%
Responses: 50
Contact Database Management
UJET
UJET
91%
Responses: 53
Five9
Five9
78%
Responses: 44
Reporting & Dashboards
UJET
UJET
94%
Responses: 410
Five9
Five9
83%
Responses: 130
Session Summary Notes
UJET
UJET
94%
Responses: 399
Five9
Five9
83%
Responses: 113
Computer-Telephony Integration (CTI)
UJET
UJET
93%
Responses: 53
Five9
Five9
82%
Responses: 44
Click-to-Call
UJET
UJET
94%
Responses: 63
Five9
Five9
83%
Responses: 11
Call Recording & Playback
UJET
UJET
92%
Responses: 60
Five9
Five9
82%
Responses: 13
Concurrent Calling
UJET
UJET
94%
Responses: 389
Five9
Five9
88%
Responses: 104
Interactive Voice Response (IVR)
UJET
UJET
93%
Responses: 69
Five9
Five9
85%
Responses: 48
Session Routing
UJET
UJET
94%
Responses: 418
Five9
Five9
88%
Responses: 124
Administrator Access
UJET
UJET
95%
Responses: 378
Five9
Five9
87%
Responses: 119
Inbound Screen Pop
UJET
UJET
95%
Responses: 389
Five9
Five9
89%
Responses: 85
Automatic Call Distribution (ACD)
UJET
UJET
93%
Responses: 59
Five9
Five9
87%
Responses: 48
Session Queuing
UJET
UJET
94%
Responses: 433
Five9
Five9
89%
Responses: 127
Custom Toll-Free Numbers
UJET
UJET
92%
Responses: 50
Five9
Five9
87%
Responses: 35
Persistent Data
UJET
UJET
95%
Responses: 353
Five9
Five9
89%
Responses: 67
Session Recording
UJET
UJET
96%
Responses: 361
Five9
Five9
89%
Responses: 77
Agent Scheduling and Assignment
UJET
UJET
94%
Responses: 310
Five9
Five9
92%
Responses: 55
Speech Analytics
UJET
UJET
93%
Responses: 307
Five9
Five9
90%
Responses: 41
IVR
UJET
UJET
95%
Responses: 399
Five9
Five9
91%
Responses: 82
Voice
UJET
UJET
95%
Responses: 425
Five9
Five9
90%
Responses: 88
Auto Dialer
UJET
UJET
93%
Responses: 335
Five9
Five9
93%
Responses: 69
Avg. Go Live Time (months)
UJET
UJET
Average 2 Months
Five9
Five9
Average 2 Months
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