User Satisfaction Ratings
Data is scoped to the Contact Center Knowledge Base category. All reviews were collected as of July 26, 2023 Talkdesk |  Zendesk Support Suite | |
| Star Rating | Talkdesk 2,130 reviews | Zendesk Support Suite 5,619 reviews |
Ratings
Ease of Setup
Talkdesk
Responses: 212
Zendesk Support Suite
Responses: 904
Ease of Use
Talkdesk
Responses: 404
Zendesk Support Suite
Responses: 1193
Ease of Admin
Talkdesk
Responses: 210
Zendesk Support Suite
Responses: 948
Quality of Support
Talkdesk
Responses: 382
Zendesk Support Suite
Responses: 1167
Meets Requirements
Talkdesk
Responses: 401
Zendesk Support Suite
Responses: 1188
Has the product been a good partner in doing business?
Talkdesk
Responses: 210
Zendesk Support Suite
Responses: 941
Speech Analytics
Talkdesk
Responses: 84
Zendesk Support Suite
Responses: 57
Voice
Talkdesk
Responses: 137
Zendesk Support Suite
Responses: 113
Suggestions
Talkdesk
Responses: 95
Zendesk Support Suite
Responses: 489
Decision Trees
Talkdesk
Responses: 92
Zendesk Support Suite
Responses: 324
Analytics
Talkdesk
Responses: 103
Zendesk Support Suite
Responses: 546
Product Direction (% positive)
Talkdesk
Responses: 383
Zendesk Support Suite
Responses: 1022
Inbound Screen Pop
Talkdesk
Responses: 119
Zendesk Support Suite
Responses: 76
Data Workflows
Talkdesk
Responses: 99
Zendesk Support Suite
Responses: 439
Intelligent Search
Talkdesk
Responses: 101
Zendesk Support Suite
Responses: 509
Social
Talkdesk
Responses: 79
Zendesk Support Suite
Responses: 103
Auto Dialer
Talkdesk
Responses: 88
Zendesk Support Suite
Responses: 53
Auditing
Talkdesk
Responses: 96
Zendesk Support Suite
Responses: 362
Compliance
Talkdesk
Responses: 97
Zendesk Support Suite
Responses: 388
Risk Data Attributes
Talkdesk
Responses: 87
Zendesk Support Suite
Responses: 332
Database Management
Talkdesk
Responses: 105
Zendesk Support Suite
Responses: 456
Policies and Controls
Talkdesk
Responses: 100
Zendesk Support Suite
Responses: 422
Data Governance
Talkdesk
Responses: 96
Zendesk Support Suite
Responses: 384
Data Transport
Talkdesk
Responses: 90
Zendesk Support Suite
Responses: 335
IVR
Talkdesk
Responses: 120
Zendesk Support Suite
Responses: 72
Access Management
Talkdesk
Responses: 98
Zendesk Support Suite
Responses: 423
Issue Management
Talkdesk
Responses: 101
Zendesk Support Suite
Responses: 498
Integrations
Talkdesk
Responses: 109
Zendesk Support Suite
Responses: 520
Mobile SMS
Talkdesk
Responses: 69
Zendesk Support Suite
Responses: 71
Publishing Workflows
Talkdesk
Responses: 99
Zendesk Support Suite
Responses: 498
Reporting & Dashboards
Talkdesk
Responses: 205
Zendesk Support Suite
Responses: 199
User, Role, and Access Management
Talkdesk
Responses: 119
Zendesk Support Suite
Responses: 629
Call Recording & Playback
Talkdesk
Responses: 85
Zendesk Support Suite
Responses: 11
Persistent Data
Talkdesk
Responses: 108
Zendesk Support Suite
Responses: 92
Multi-Factor Authentication
Talkdesk
Responses: 85
Zendesk Support Suite
Responses: 371
Session Queuing
Talkdesk
Responses: 204
Zendesk Support Suite
Responses: 108
Concurrent Calling
Talkdesk
Responses: 158
Zendesk Support Suite
Responses: 66
Performance and Reliability
Talkdesk
Responses: 123
Zendesk Support Suite
Responses: 630
Knowledge Base
Talkdesk
Responses: 102
Zendesk Support Suite
Responses: 641
Web Chat
Talkdesk
Responses: 74
Zendesk Support Suite
Responses: 151
Agent Scheduling and Assignment
Talkdesk
Responses: 92
Zendesk Support Suite
Responses: 102
Session Routing
Talkdesk
Responses: 198
Zendesk Support Suite
Responses: 108
Session Recording
Talkdesk
Responses: 126
Zendesk Support Suite
Responses: 104
Click-to-Call
Talkdesk
Responses: 71
Zendesk Support Suite
Responses: 10
Likelihood to Recommend
Talkdesk
Responses: 481
Zendesk Support Suite
Responses: 1673
Session Summary Notes
Talkdesk
Responses: 172
Zendesk Support Suite
Responses: 121
Administrator Access
Talkdesk
Responses: 187
Zendesk Support Suite
Responses: 165
Automatic Call Distribution (ACD)
Talkdesk
Responses: 61
Zendesk Support Suite
Responses: 10
Dialing Tools
Talkdesk
Responses: 56
Zendesk Support Suite
Responses: 9
Email
Talkdesk
Responses: 71
Zendesk Support Suite
Responses: 216
Regulatory Compliance
Talkdesk
Responses: 55
Zendesk Support Suite
Responses: 10
Custom Toll-Free Numbers
Talkdesk
Responses: 60
Zendesk Support Suite
Responses: 7
Avg. ROI (months)
Talkdesk
Average 19 Months
Zendesk Support Suite
Average 21 Months
Avg. Go Live Time (months)
Talkdesk
Average 2 Months
Zendesk Support Suite
Average 2 Months
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