User Satisfaction Ratings

Data is scoped to the Contact Center category. All reviews were collected as of July 26, 2023
Talkdesk
Talkdesk
(2,130)
4.4 out of 5
Talkdesk
Twilio Flex
Twilio Flex
(30)
4.0 out of 5
Twilio Flex
Star Rating
Talkdesk
Talkdesk
2,130 reviews
Twilio Flex
Twilio Flex
30 reviews
Ratings
Ease of Use
Talkdesk
Talkdesk
91%
Responses: 1181
Twilio Flex
Twilio Flex
81%
Responses: 16
Meets Requirements
Talkdesk
Talkdesk
89%
Responses: 1179
Twilio Flex
Twilio Flex
88%
Responses: 16
Call Recording & Playback
Talkdesk
Talkdesk
92%
Responses: 303
Twilio Flex
Twilio Flex
83%
Responses: 12
Likelihood to Recommend
Talkdesk
Talkdesk
89%
Responses: 1437
Twilio Flex
Twilio Flex
84%
Responses: 19
Dialing Tools
Talkdesk
Talkdesk
90%
Responses: 196
Twilio Flex
Twilio Flex
85%
Responses: 11
Regulatory Compliance
Talkdesk
Talkdesk
90%
Responses: 220
Twilio Flex
Twilio Flex
85%
Responses: 9
Session Queuing
Talkdesk
Talkdesk
90%
Responses: 749
Twilio Flex
Twilio Flex
86%
Responses: 14
Reporting & Dashboards
Talkdesk
Talkdesk
88%
Responses: 792
Twilio Flex
Twilio Flex
85%
Responses: 13
Concurrent Calling
Talkdesk
Talkdesk
90%
Responses: 601
Twilio Flex
Twilio Flex
88%
Responses: 11
Custom Toll-Free Numbers
Talkdesk
Talkdesk
90%
Responses: 217
Twilio Flex
Twilio Flex
88%
Responses: 7
Product Direction (% positive)
Talkdesk
Talkdesk
89%
Responses: 1115
Twilio Flex
Twilio Flex
88%
Responses: 16
Click-to-Call
Talkdesk
Talkdesk
91%
Responses: 264
Twilio Flex
Twilio Flex
89%
Responses: 11
Call Routing
Talkdesk
Talkdesk
90%
Responses: 733
Twilio Flex
Twilio Flex
88%
Responses: 13
Contact Database Management
Talkdesk
Talkdesk
88%
Responses: 224
Twilio Flex
Twilio Flex
87%
Responses: 10
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