User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of August 07, 2023 Talkdesk |  NICE CXone | |
| Star Rating | Talkdesk 2,134 reviews | NICE CXone 1,579 reviews |
Ratings
Ease of Setup
Talkdesk
Responses: 567
NICE CXone
Responses: 284
Has the product been a good partner in doing business?
Talkdesk
Responses: 569
NICE CXone
Responses: 295
Ease of Admin
Talkdesk
Responses: 575
NICE CXone
Responses: 297
Quality of Support
Talkdesk
Responses: 1032
NICE CXone
Responses: 770
Ease of Use
Talkdesk
Responses: 1185
NICE CXone
Responses: 840
Meets Requirements
Talkdesk
Responses: 1183
NICE CXone
Responses: 832
Call Recording & Playback
Talkdesk
Responses: 303
NICE CXone
Responses: 85
Contact Database Management
Talkdesk
Responses: 224
NICE CXone
Responses: 62
Dialing Tools
Talkdesk
Responses: 196
NICE CXone
Responses: 66
Regulatory Compliance
Talkdesk
Responses: 220
NICE CXone
Responses: 56
Product Direction (% positive)
Talkdesk
Responses: 1118
NICE CXone
Responses: 777
Click-to-Call
Talkdesk
Responses: 264
NICE CXone
Responses: 61
Custom Toll-Free Numbers
Talkdesk
Responses: 217
NICE CXone
Responses: 73
Email
Talkdesk
Responses: 323
NICE CXone
Responses: 294
Likelihood to Recommend
Talkdesk
Responses: 1440
NICE CXone
Responses: 1135
Social
Talkdesk
Responses: 317
NICE CXone
Responses: 277
Predictive Dialer
Talkdesk
Responses: 141
NICE CXone
Responses: 195
Interactive Voice Response (IVR)
Talkdesk
Responses: 218
NICE CXone
Responses: 77
Preview Dialing
Talkdesk
Responses: 160
NICE CXone
Responses: 225
Voice Activity Detection
Talkdesk
Responses: 123
NICE CXone
Responses: 173
Call Recording
Talkdesk
Responses: 180
NICE CXone
Responses: 228
Auto Dialer
Talkdesk
Responses: 371
NICE CXone
Responses: 392
IVR
Talkdesk
Responses: 486
NICE CXone
Responses: 485
Progressive Dialing
Talkdesk
Responses: 149
NICE CXone
Responses: 201
Session Summary Notes
Talkdesk
Responses: 688
NICE CXone
Responses: 458
Administrator Access
Talkdesk
Responses: 704
NICE CXone
Responses: 475
Mobile SMS
Talkdesk
Responses: 296
NICE CXone
Responses: 239
Mobile Access
Talkdesk
Responses: 124
NICE CXone
Responses: 130
ServiceNow Integration
Talkdesk
Responses: 33
NICE CXone
Responses: 92
Reporting & Dashboards
Talkdesk
Responses: 795
NICE CXone
Responses: 572
Inbound Screen Pop
Talkdesk
Responses: 489
NICE CXone
Responses: 487
Value
Talkdesk
Responses: 33
NICE CXone
Responses: 92
Interactive Voice Response (IVR)
Talkdesk
Responses: 137
NICE CXone
Responses: 186
Concurrent Calling
Talkdesk
Responses: 604
NICE CXone
Responses: 483
Web Chat
Talkdesk
Responses: 304
NICE CXone
Responses: 297
Voice
Talkdesk
Responses: 587
NICE CXone
Responses: 554
Session Routing
Talkdesk
Responses: 736
NICE CXone
Responses: 591
Call Scrubbing
Talkdesk
Responses: 114
NICE CXone
Responses: 154
Training
Talkdesk
Responses: 231
NICE CXone
Responses: 195
Callback Scheduling
Talkdesk
Responses: 130
NICE CXone
Responses: 198
Avg. ROI (months)
Talkdesk
Average 18 Months
NICE CXone
Average 23 Months
Avg. Go Live Time (months)
Talkdesk
Average 2 Months
NICE CXone
Average 3 Months
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