User Satisfaction Ratings

Data is scoped to the Customer Service Automation category. All reviews were collected as of July 26, 2023

	Talkdesk (2,130) 4.4 out of 5 Talkdesk	Genesys Cloud CX (1,293) 4.3 out of 5 Genesys Cloud CX
Star Rating	Talkdesk 2,130 reviews	Genesys Cloud CX 1,293 reviews

Ratings

Talkdesk

85%

Responses: 12

Genesys Cloud CX

80%

Responses: 21

Talkdesk

83%

Responses: 12

Genesys Cloud CX

81%

Responses: 21

Talkdesk

Average 3 Months

Genesys Cloud CX

Average 5 Months

Talkdesk

Average 22 Months

Genesys Cloud CX

Average 23 Months

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