User Satisfaction Ratings
Data is scoped to the Contact Center Workforce category. All reviews were collected as of July 26, 2023 Talkdesk |  Five9 | |
| Star Rating | Talkdesk 2,130 reviews | Five9 380 reviews |
Ratings
Quality of Support
Talkdesk
Responses: 264
Five9
Responses: 94
Ease of Setup
Talkdesk
Responses: 144
Five9
Responses: 55
Ease of Admin
Talkdesk
Responses: 144
Five9
Responses: 55
Ease of Use
Talkdesk
Responses: 278
Five9
Responses: 99
Meets Requirements
Talkdesk
Responses: 278
Five9
Responses: 98
Has the product been a good partner in doing business?
Talkdesk
Responses: 142
Five9
Responses: 54
Product Direction (% positive)
Talkdesk
Responses: 244
Five9
Responses: 91
Calibration
Talkdesk
Responses: 82
Five9
Responses: 10
Mobile Access
Talkdesk
Responses: 139
Five9
Responses: 18
Likelihood to Recommend
Talkdesk
Responses: 378
Five9
Responses: 119
Evaluation
Talkdesk
Responses: 93
Five9
Responses: 10
Email
Talkdesk
Responses: 79
Five9
Responses: 20
Automation
Talkdesk
Responses: 164
Five9
Responses: 19
Reports
Talkdesk
Responses: 92
Five9
Responses: 10
Agent Self-Service
Talkdesk
Responses: 145
Five9
Responses: 19
Shift Scheduling
Talkdesk
Responses: 135
Five9
Responses: 19
Dashboards
Talkdesk
Responses: 186
Five9
Responses: 23
Live Chat
Talkdesk
Responses: 81
Five9
Responses: 20
Productivity Analysis
Talkdesk
Responses: 181
Five9
Responses: 23
Training
Talkdesk
Responses: 90
Five9
Responses: 10
Dashboards
Talkdesk
Responses: 90
Five9
Responses: 11
IVR
Talkdesk
Responses: 39
Five9
Responses: 9
Call Recording
Talkdesk
Responses: 68
Five9
Responses: 38
Voice Activity Detection
Talkdesk
Responses: 48
Five9
Responses: 30
API / Integrations
Talkdesk
Responses: 56
Five9
Responses: 29
Third-Party Integrations
Talkdesk
Responses: 92
Five9
Responses: 12
Progressive Dialing
Talkdesk
Responses: 57
Five9
Responses: 35
Concurrent Calling
Talkdesk
Responses: 113
Five9
Responses: 43
Mobile SMS
Talkdesk
Responses: 74
Five9
Responses: 17
Session Summary Notes
Talkdesk
Responses: 124
Five9
Responses: 48
Agent Availability
Talkdesk
Responses: 182
Five9
Responses: 19
Call Monitoring
Talkdesk
Responses: 43
Five9
Responses: 9
Callback Scheduling
Talkdesk
Responses: 53
Five9
Responses: 32
Reporting & Dashboards
Talkdesk
Responses: 157
Five9
Responses: 51
Call Scrubbing
Talkdesk
Responses: 46
Five9
Responses: 29
Call Routing
Talkdesk
Responses: 43
Five9
Responses: 9
Predictive Dialer
Talkdesk
Responses: 55
Five9
Responses: 36
Automatic Call Distribution
Talkdesk
Responses: 40
Five9
Responses: 9
Whisper Coaching
Talkdesk
Responses: 52
Five9
Responses: 27
Reporting & Dashboards
Talkdesk
Responses: 47
Five9
Responses: 10
Compliance
Talkdesk
Responses: 97
Five9
Responses: 10
Interactive Voice Response (IVR)
Talkdesk
Responses: 58
Five9
Responses: 32
Administrator Access
Talkdesk
Responses: 133
Five9
Responses: 46
Performance Evaluation
Talkdesk
Responses: 39
Five9
Responses: 9
Feedback
Talkdesk
Responses: 86
Five9
Responses: 11
Skills Management
Talkdesk
Responses: 166
Five9
Responses: 20
IVR
Talkdesk
Responses: 135
Five9
Responses: 33
Call Recording
Talkdesk
Responses: 46
Five9
Responses: 8
Voice
Talkdesk
Responses: 164
Five9
Responses: 34
Omnichannel
Talkdesk
Responses: 52
Five9
Responses: 23
Preview Dialing
Talkdesk
Responses: 62
Five9
Responses: 37
Omnichannel
Talkdesk
Responses: 29
Five9
Responses: 9
Social
Talkdesk
Responses: 79
Five9
Responses: 20
Call Routing
Talkdesk
Responses: 131
Five9
Responses: 49
Session Queuing
Talkdesk
Responses: 133
Five9
Responses: 51
Queue Management
Talkdesk
Responses: 44
Five9
Responses: 9
Labor Forecasting
Talkdesk
Responses: 137
Five9
Responses: 18
Voice Broadcast
Talkdesk
Responses: 50
Five9
Responses: 29
Inbound Screen Pop
Talkdesk
Responses: 137
Five9
Responses: 33
Auto Dialer
Talkdesk
Responses: 106
Five9
Responses: 27
Intraday Management
Talkdesk
Responses: 145
Five9
Responses: 16
Avg. Go Live Time (months)
Talkdesk
Average 2 Months
Five9
Average 2 Months
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