User Satisfaction Ratings

Data is scoped to the Contact Center category. All reviews were collected as of July 26, 2023
Talkdesk
Talkdesk
(2,130)
4.4 out of 5
Talkdesk
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
(12)
4.4 out of 5
Cisco Unified Contact Center Express
Star Rating
Talkdesk
Talkdesk
2,130 reviews
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
12 reviews
Ratings
Ease of Use
Talkdesk
Talkdesk
91%
Responses: 1181
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
81%
Responses: 6
Likelihood to Recommend
Talkdesk
Talkdesk
89%
Responses: 1437
Cisco Unified Contact Center Express
Cisco Unified Contact Center Express
88%
Responses: 11
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