User Satisfaction Ratings

Data is scoped to the Contact Center category. All reviews were collected as of March 03, 2025
Talkdesk
Talkdesk
(2,411)
4.4 out of 5
Talkdesk
Avaya Experience Platform
Avaya Experience Platform
(177)
4.1 out of 5
Avaya Experience Platform
Star Rating
Talkdesk
Talkdesk
2,411 reviews
Avaya Experience Platform
Avaya Experience Platform
177 reviews
Ratings
Ease of Admin
Talkdesk
Talkdesk
88%
Responses: 686
Avaya Experience Platform
Avaya Experience Platform
80%
Responses: 31
Ease of Setup
Talkdesk
Talkdesk
87%
Responses: 757
Avaya Experience Platform
Avaya Experience Platform
75%
Responses: 30
Ease of Use
Talkdesk
Talkdesk
91%
Responses: 1392
Avaya Experience Platform
Avaya Experience Platform
84%
Responses: 117
Has the product been a good partner in doing business?
Talkdesk
Talkdesk
88%
Responses: 678
Avaya Experience Platform
Avaya Experience Platform
78%
Responses: 30
Likelihood to Recommend
Talkdesk
Talkdesk
89%
Responses: 1662
Avaya Experience Platform
Avaya Experience Platform
82%
Responses: 132
Product Direction (% positive)
Talkdesk
Talkdesk
90%
Responses: 1323
Avaya Experience Platform
Avaya Experience Platform
74%
Responses: 114
Meets Requirements
Talkdesk
Talkdesk
89%
Responses: 1388
Avaya Experience Platform
Avaya Experience Platform
86%
Responses: 118
Quality of Support
Talkdesk
Talkdesk
88%
Responses: 1226
Avaya Experience Platform
Avaya Experience Platform
82%
Responses: 104
Administrator Access
Talkdesk
Talkdesk
91%
Responses: 890
Avaya Experience Platform
Avaya Experience Platform
90%
Responses: 24
Auto Dialer
Talkdesk
Talkdesk
88%
Responses: 555
Avaya Experience Platform
Avaya Experience Platform
86%
Responses: 13
IVR
Talkdesk
Talkdesk
92%
Responses: 677
Avaya Experience Platform
Avaya Experience Platform
88%
Responses: 11
Reporting & Dashboards
Talkdesk
Talkdesk
88%
Responses: 976
Avaya Experience Platform
Avaya Experience Platform
85%
Responses: 28
Session Queuing
Talkdesk
Talkdesk
90%
Responses: 942
Avaya Experience Platform
Avaya Experience Platform
89%
Responses: 31
Session Recording
Talkdesk
Talkdesk
91%
Responses: 679
Avaya Experience Platform
Avaya Experience Platform
87%
Responses: 9
Call Routing
Talkdesk
Talkdesk
89%
Responses: 922
Avaya Experience Platform
Avaya Experience Platform
86%
Responses: 31
Session Summary Notes
Talkdesk
Talkdesk
88%
Responses: 871
Avaya Experience Platform
Avaya Experience Platform
87%
Responses: 24
Avg. ROI (months)
Talkdesk
Talkdesk
Average 17 Months
Avaya Experience Platform
Avaya Experience Platform
Average 24 Months
Avg. Go Live Time (months)
Talkdesk
Talkdesk
Average 2 Months
Avaya Experience Platform
Avaya Experience Platform
Average 3 Months
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