User Satisfaction Ratings
Data is scoped to the Contact Center Workforce category. All reviews were collected as of July 26, 2023 Talkdesk |  Avaya Experience Platform | |
| Star Rating | Talkdesk 2,130 reviews | Avaya Experience Platform 176 reviews |
Ratings
Ease of Setup
Talkdesk
Responses: 144
Avaya Experience Platform
Responses: 20
Ease of Admin
Talkdesk
Responses: 144
Avaya Experience Platform
Responses: 20
Ease of Use
Talkdesk
Responses: 278
Avaya Experience Platform
Responses: 91
Quality of Support
Talkdesk
Responses: 264
Avaya Experience Platform
Responses: 82
Meets Requirements
Talkdesk
Responses: 278
Avaya Experience Platform
Responses: 92
Has the product been a good partner in doing business?
Talkdesk
Responses: 142
Avaya Experience Platform
Responses: 20
Product Direction (% positive)
Talkdesk
Responses: 244
Avaya Experience Platform
Responses: 90
Auto Dialer
Talkdesk
Responses: 106
Avaya Experience Platform
Responses: 6
IVR
Talkdesk
Responses: 135
Avaya Experience Platform
Responses: 6
Likelihood to Recommend
Talkdesk
Responses: 378
Avaya Experience Platform
Responses: 109
Email
Talkdesk
Responses: 79
Avaya Experience Platform
Responses: 6
Reporting & Dashboards
Talkdesk
Responses: 157
Avaya Experience Platform
Responses: 14
Concurrent Calling
Talkdesk
Responses: 113
Avaya Experience Platform
Responses: 14
Inbound Screen Pop
Talkdesk
Responses: 137
Avaya Experience Platform
Responses: 6
Speech Analytics
Talkdesk
Responses: 92
Avaya Experience Platform
Responses: 6
Session Routing
Talkdesk
Responses: 131
Avaya Experience Platform
Responses: 15
Web Chat
Talkdesk
Responses: 81
Avaya Experience Platform
Responses: 6
Administrator Access
Talkdesk
Responses: 133
Avaya Experience Platform
Responses: 12
Session Queuing
Talkdesk
Responses: 133
Avaya Experience Platform
Responses: 15
Session Summary Notes
Talkdesk
Responses: 124
Avaya Experience Platform
Responses: 12
Avg. ROI (months)
Talkdesk
Average 18 Months
Avaya Experience Platform
Average 24 Months
Avg. Go Live Time (months)
Talkdesk
Average 2 Months
Avaya Experience Platform
Average 3 Months
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