User Satisfaction Ratings
Data is scoped to the Contact Center category. All reviews were collected as of July 26, 2023 Talkdesk |  Amazon Connect | |
| Star Rating | Talkdesk 2,130 reviews | Amazon Connect 58 reviews |
Ratings
Regulatory Compliance
Talkdesk
Responses: 220
Amazon Connect
Responses: 15
Dialing Tools
Talkdesk
Responses: 196
Amazon Connect
Responses: 17
Custom Toll-Free Numbers
Talkdesk
Responses: 217
Amazon Connect
Responses: 13
Contact Database Management
Talkdesk
Responses: 224
Amazon Connect
Responses: 11
Click-to-Call
Talkdesk
Responses: 264
Amazon Connect
Responses: 16
Call Recording & Playback
Talkdesk
Responses: 303
Amazon Connect
Responses: 18
Concurrent Calling
Talkdesk
Responses: 601
Amazon Connect
Responses: 27
Interactive Voice Response (IVR)
Talkdesk
Responses: 218
Amazon Connect
Responses: 14
Auto Dialer
Talkdesk
Responses: 368
Amazon Connect
Responses: 13
Avg. Go Live Time (months)
Talkdesk
Average 2 Months
Amazon Connect
Average 3 Months
Avg. ROI (months)
Talkdesk
Average 18 Months
Amazon Connect
Average 21 Months
About G2
G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business.
Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.
