User Satisfaction Ratings
Data is scoped to the Call Center Infrastructure (CCI) category. All reviews were collected as of July 26, 2023 Talkdesk |  Aircall | |
| Star Rating | Talkdesk 2,130 reviews | Aircall 884 reviews |
Ratings
Has the product been a good partner in doing business?
Talkdesk
Responses: 406
Aircall
Responses: 116
Quality of Support
Talkdesk
Responses: 814
Aircall
Responses: 257
Ease of Admin
Talkdesk
Responses: 415
Aircall
Responses: 118
Meets Requirements
Talkdesk
Responses: 875
Aircall
Responses: 264
Ease of Use
Talkdesk
Responses: 879
Aircall
Responses: 266
Ease of Setup
Talkdesk
Responses: 410
Aircall
Responses: 118
Regulatory Compliance
Talkdesk
Responses: 124
Aircall
Responses: 17
Contact Database Management
Talkdesk
Responses: 118
Aircall
Responses: 29
Computer-Telephony Integration (CTI)
Talkdesk
Responses: 118
Aircall
Responses: 29
Custom Toll-Free Numbers
Talkdesk
Responses: 115
Aircall
Responses: 27
Interactive Voice Response (IVR)
Talkdesk
Responses: 120
Aircall
Responses: 27
Call Recording & Playback
Talkdesk
Responses: 155
Aircall
Responses: 34
Click-to-Call
Talkdesk
Responses: 135
Aircall
Responses: 31
Dialing Tools
Talkdesk
Responses: 92
Aircall
Responses: 33
Likelihood to Recommend
Talkdesk
Responses: 1041
Aircall
Responses: 331
Session Queuing
Talkdesk
Responses: 322
Aircall
Responses: 95
Administrator Access
Talkdesk
Responses: 289
Aircall
Responses: 112
Call Routing
Talkdesk
Responses: 310
Aircall
Responses: 107
Reporting & Dashboards
Talkdesk
Responses: 332
Aircall
Responses: 123
Product Direction (% positive)
Talkdesk
Responses: 833
Aircall
Responses: 250
Speech Analytics
Talkdesk
Responses: 124
Aircall
Responses: 59
Session Summary Notes
Talkdesk
Responses: 281
Aircall
Responses: 101
Persistent Data
Talkdesk
Responses: 164
Aircall
Responses: 66
Session Recording
Talkdesk
Responses: 179
Aircall
Responses: 80
Inbound Screen Pop
Talkdesk
Responses: 182
Aircall
Responses: 79
Concurrent Calling
Talkdesk
Responses: 251
Aircall
Responses: 90
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