User Satisfaction Ratings
Data is scoped to the Contact Center Workforce category. All reviews were collected as of July 26, 2023 Talkdesk |  8x8 Contact Center | |
| Star Rating | Talkdesk 2,130 reviews | 8x8 Contact Center 175 reviews |
Ratings
Ease of Setup
Talkdesk
Responses: 144
8x8 Contact Center
Responses: 48
Ease of Admin
Talkdesk
Responses: 144
8x8 Contact Center
Responses: 51
Has the product been a good partner in doing business?
Talkdesk
Responses: 142
8x8 Contact Center
Responses: 50
Ease of Use
Talkdesk
Responses: 278
8x8 Contact Center
Responses: 98
Quality of Support
Talkdesk
Responses: 264
8x8 Contact Center
Responses: 93
Meets Requirements
Talkdesk
Responses: 278
8x8 Contact Center
Responses: 97
Mobile Access
Talkdesk
Responses: 139
8x8 Contact Center
Responses: 8
Agent Availability
Talkdesk
Responses: 182
8x8 Contact Center
Responses: 10
Intraday Management
Talkdesk
Responses: 145
8x8 Contact Center
Responses: 8
Automation
Talkdesk
Responses: 164
8x8 Contact Center
Responses: 11
Skills Management
Talkdesk
Responses: 166
8x8 Contact Center
Responses: 8
Dashboards
Talkdesk
Responses: 186
8x8 Contact Center
Responses: 13
Performance Analysis
Talkdesk
Responses: 181
8x8 Contact Center
Responses: 11
Social
Talkdesk
Responses: 79
8x8 Contact Center
Responses: 20
Likelihood to Recommend
Talkdesk
Responses: 378
8x8 Contact Center
Responses: 106
Session Summary Notes
Talkdesk
Responses: 124
8x8 Contact Center
Responses: 28
Reporting & Dashboards
Talkdesk
Responses: 157
8x8 Contact Center
Responses: 39
Agent Scheduling and Assignment
Talkdesk
Responses: 112
8x8 Contact Center
Responses: 23
Product Direction (% positive)
Talkdesk
Responses: 244
8x8 Contact Center
Responses: 96
Web Chat
Talkdesk
Responses: 81
8x8 Contact Center
Responses: 20
Email
Talkdesk
Responses: 79
8x8 Contact Center
Responses: 19
Session Routing
Talkdesk
Responses: 131
8x8 Contact Center
Responses: 40
Concurrent Calling
Talkdesk
Responses: 113
8x8 Contact Center
Responses: 33
Auto Dialer
Talkdesk
Responses: 106
8x8 Contact Center
Responses: 22
IVR
Talkdesk
Responses: 135
8x8 Contact Center
Responses: 31
Inbound Screen Pop
Talkdesk
Responses: 137
8x8 Contact Center
Responses: 31
Speech Analytics
Talkdesk
Responses: 92
8x8 Contact Center
Responses: 25
Administrator Access
Talkdesk
Responses: 133
8x8 Contact Center
Responses: 35
Voice
Talkdesk
Responses: 164
8x8 Contact Center
Responses: 38
Session Queuing
Talkdesk
Responses: 133
8x8 Contact Center
Responses: 38
Mobile SMS
Talkdesk
Responses: 74
8x8 Contact Center
Responses: 20
Persistent Data
Talkdesk
Responses: 120
8x8 Contact Center
Responses: 27
Session Recording
Talkdesk
Responses: 149
8x8 Contact Center
Responses: 27
Avg. ROI (months)
Talkdesk
Average 18 Months
8x8 Contact Center
Average 25 Months
Avg. Go Live Time (months)
Talkdesk
Average 2 Months
8x8 Contact Center
Average 3 Months
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