User Satisfaction Ratings

Data is scoped to the Survey category. All reviews were collected as of March 25, 2026
SurveyMonkey
SurveyMonkey
(23,405)
4.4 out of 5
SurveyMonkey
Qualtrics Strategy & Research
Qualtrics Strategy & Research
(3,000)
4.4 out of 5
Qualtrics Strategy & Research
Star Rating
SurveyMonkey
SurveyMonkey
23,405 reviews
Qualtrics Strategy & Research
Qualtrics Strategy & Research
3,000 reviews
Ratings
Ease of Use
SurveyMonkey
SurveyMonkey
92%
Responses: 20634
Qualtrics Strategy & Research
Qualtrics Strategy & Research
85%
Responses: 2479
Ease of Setup
SurveyMonkey
SurveyMonkey
90%
Responses: 7986
Qualtrics Strategy & Research
Qualtrics Strategy & Research
83%
Responses: 1052
Ease of Admin
SurveyMonkey
SurveyMonkey
89%
Responses: 7599
Qualtrics Strategy & Research
Qualtrics Strategy & Research
84%
Responses: 1022
Has the product been a good partner in doing business?
SurveyMonkey
SurveyMonkey
88%
Responses: 6650
Qualtrics Strategy & Research
Qualtrics Strategy & Research
87%
Responses: 947
Meets Requirements
SurveyMonkey
SurveyMonkey
90%
Responses: 20519
Qualtrics Strategy & Research
Qualtrics Strategy & Research
89%
Responses: 2474
Reporting & Analytics
SurveyMonkey
SurveyMonkey
86%
Responses: 1364
Qualtrics Strategy & Research
Qualtrics Strategy & Research
85%
Responses: 444
Feedback Collection
SurveyMonkey
SurveyMonkey
91%
Responses: 1146
Qualtrics Strategy & Research
Qualtrics Strategy & Research
90%
Responses: 27
Templates
SurveyMonkey
SurveyMonkey
86%
Responses: 1352
Qualtrics Strategy & Research
Qualtrics Strategy & Research
84%
Responses: 398
Device Responsiveness
SurveyMonkey
SurveyMonkey
90%
Responses: 1112
Qualtrics Strategy & Research
Qualtrics Strategy & Research
89%
Responses: 27
Feedback Aggregation
SurveyMonkey
SurveyMonkey
89%
Responses: 1056
Qualtrics Strategy & Research
Qualtrics Strategy & Research
88%
Responses: 24
Survey Deployment
SurveyMonkey
SurveyMonkey
91%
Responses: 1135
Qualtrics Strategy & Research
Qualtrics Strategy & Research
90%
Responses: 28
Avg. ROI (months)
SurveyMonkey
SurveyMonkey
Average 12 Months
Qualtrics Strategy & Research
Qualtrics Strategy & Research
Average 20 Months
Avg. Go Live Time (months)
SurveyMonkey
SurveyMonkey
Average 1 Months
Qualtrics Strategy & Research
Qualtrics Strategy & Research
Average 2 Months
About G2

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business.

Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

© 2026 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.