User Satisfaction Ratings

All reviews were collected as of April 23, 2024
Square 9 Softworks
Square 9 Softworks
(138)
4.5 out of 5
Square 9 Softworks
M-Files
M-Files
(147)
4.3 out of 5
M-Files
Star Rating
Square 9 Softworks
Square 9 Softworks
138 reviews
M-Files
M-Files
147 reviews
Ratings
Ease of Setup
Square 9 Softworks
Square 9 Softworks
83%
Responses: 62
M-Files
M-Files
71%
Responses: 65
Has the product been a good partner in doing business?
Square 9 Softworks
Square 9 Softworks
94%
Responses: 65
M-Files
M-Files
82%
Responses: 64
Quality of Support
Square 9 Softworks
Square 9 Softworks
91%
Responses: 112
M-Files
M-Files
81%
Responses: 96
Ease of Use
Square 9 Softworks
Square 9 Softworks
90%
Responses: 114
M-Files
M-Files
81%
Responses: 102
Ease of Admin
Square 9 Softworks
Square 9 Softworks
84%
Responses: 66
M-Files
M-Files
76%
Responses: 65
Meets Requirements
Square 9 Softworks
Square 9 Softworks
91%
Responses: 115
M-Files
M-Files
86%
Responses: 102
Form Creation
Square 9 Softworks
Square 9 Softworks
92%
Responses: 37
M-Files
M-Files
77%
Responses: 50
Product Direction (% positive)
Square 9 Softworks
Square 9 Softworks
93%
Responses: 115
M-Files
M-Files
84%
Responses: 101
Mobile Apps
Square 9 Softworks
Square 9 Softworks
92%
Responses: 15
M-Files
M-Files
84%
Responses: 53
OCR Scanning
Square 9 Softworks
Square 9 Softworks
89%
Responses: 39
M-Files
M-Files
81%
Responses: 51
Web Interface
Square 9 Softworks
Square 9 Softworks
91%
Responses: 39
M-Files
M-Files
84%
Responses: 68
Conditions
Square 9 Softworks
Square 9 Softworks
91%
Responses: 38
M-Files
M-Files
84%
Responses: 71
Document Assembly
Square 9 Softworks
Square 9 Softworks
88%
Responses: 38
M-Files
M-Files
81%
Responses: 63
Reporting and Auditing
Square 9 Softworks
Square 9 Softworks
86%
Responses: 39
M-Files
M-Files
80%
Responses: 62
Activities
Square 9 Softworks
Square 9 Softworks
87%
Responses: 38
M-Files
M-Files
82%
Responses: 64
Performance and Reliability
Square 9 Softworks
Square 9 Softworks
89%
Responses: 42
M-Files
M-Files
84%
Responses: 80
Likelihood to Recommend
Square 9 Softworks
Square 9 Softworks
90%
Responses: 137
M-Files
M-Files
85%
Responses: 107
Portals and Sites
Square 9 Softworks
Square 9 Softworks
85%
Responses: 39
M-Files
M-Files
80%
Responses: 43
APIs
Square 9 Softworks
Square 9 Softworks
86%
Responses: 36
M-Files
M-Files
82%
Responses: 52
Collaboration
Square 9 Softworks
Square 9 Softworks
87%
Responses: 38
M-Files
M-Files
83%
Responses: 70
Records Management
Square 9 Softworks
Square 9 Softworks
88%
Responses: 42
M-Files
M-Files
85%
Responses: 64
Process Automation
Square 9 Softworks
Square 9 Softworks
88%
Responses: 39
M-Files
M-Files
85%
Responses: 71
Disposition
Square 9 Softworks
Square 9 Softworks
86%
Responses: 37
M-Files
M-Files
83%
Responses: 53
Avg. Go Live Time (months)
Square 9 Softworks
Square 9 Softworks
Average 3 Months
M-Files
M-Files
Average 4 Months
Avg. ROI (months)
Square 9 Softworks
Square 9 Softworks
Average 19 Months
M-Files
M-Files
Average 24 Months
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