User Satisfaction Ratings

Data is scoped to the Social Media Management category. All reviews were collected as of April 04, 2024
Sprout Social
Sprout Social
(2,939)
4.3 out of 5
Sprout Social
Sprinklr Social
Sprinklr Social
(801)
4.0 out of 5
Sprinklr Social
Star Rating
Sprout Social
Sprout Social
2,939 reviews
Sprinklr Social
Sprinklr Social
801 reviews
Ratings
Ease of Use
Sprout Social
Sprout Social
88%
Responses: 2313
Sprinklr Social
Sprinklr Social
74%
Responses: 580
Ease of Setup
Sprout Social
Sprout Social
88%
Responses: 1144
Sprinklr Social
Sprinklr Social
65%
Responses: 268
Avg. Go Live Time (months)
Sprout Social
Sprout Social
Average 1 Months
Sprinklr Social
Sprinklr Social
Average 2 Months
Shared Inbox
Sprout Social
Sprout Social
82%
Responses: 807
Sprinklr Social
Sprinklr Social
81%
Responses: 112
User, Role, and Access Management
Sprout Social
Sprout Social
86%
Responses: 634
Sprinklr Social
Sprinklr Social
82%
Responses: 226
Has the product been a good partner in doing business?
Sprout Social
Sprout Social
88%
Responses: 1146
Sprinklr Social
Sprinklr Social
81%
Responses: 266
Quality of Support
Sprout Social
Sprout Social
88%
Responses: 2080
Sprinklr Social
Sprinklr Social
78%
Responses: 544
Ease of Admin
Sprout Social
Sprout Social
88%
Responses: 1173
Sprinklr Social
Sprinklr Social
73%
Responses: 278
Avg. ROI (months)
Sprout Social
Sprout Social
Average 14 Months
Sprinklr Social
Sprinklr Social
Average 22 Months
Automation
Sprout Social
Sprout Social
88%
Responses: 631
Sprinklr Social
Sprinklr Social
84%
Responses: 263
Social Publishing
Sprout Social
Sprout Social
89%
Responses: 1883
Sprinklr Social
Sprinklr Social
86%
Responses: 319
Social Analytics
Sprout Social
Sprout Social
87%
Responses: 1892
Sprinklr Social
Sprinklr Social
83%
Responses: 336
Social Listening
Sprout Social
Sprout Social
84%
Responses: 577
Sprinklr Social
Sprinklr Social
83%
Responses: 234
Performance and Reliability
Sprout Social
Sprout Social
88%
Responses: 717
Sprinklr Social
Sprinklr Social
82%
Responses: 240
Social Engagement
Sprout Social
Sprout Social
86%
Responses: 1850
Sprinklr Social
Sprinklr Social
85%
Responses: 351
Product Direction (% positive)
Sprout Social
Sprout Social
90%
Responses: 2243
Sprinklr Social
Sprinklr Social
80%
Responses: 560
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