User Satisfaction Ratings

Data is scoped to the Payroll category. All reviews were collected as of May 01, 2023
Paychex Flex
Paychex Flex
(1,445)
4.2 out of 5
Paychex Flex
RUN Powered by ADP
RUN Powered by ADP
(1,133)
4.5 out of 5
RUN Powered by ADP
Star Rating
Paychex Flex
Paychex Flex
1,445 reviews
RUN Powered by ADP
RUN Powered by ADP
1,133 reviews
Ratings
Ease of Use
Paychex Flex
Paychex Flex
85%
Responses: 1150
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 745
Ease of Admin
Paychex Flex
Paychex Flex
86%
Responses: 849
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 599
Quality of Support
Paychex Flex
Paychex Flex
85%
Responses: 1105
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 736
Meets Requirements
Paychex Flex
Paychex Flex
88%
Responses: 1139
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 744
Has the product been a good partner in doing business?
Paychex Flex
Paychex Flex
87%
Responses: 846
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 600
Ease of Setup
Paychex Flex
Paychex Flex
84%
Responses: 818
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 584
E-Forms
Paychex Flex
Paychex Flex
85%
Responses: 88
RUN Powered by ADP
RUN Powered by ADP
95%
Responses: 27
Core HR Integration
Paychex Flex
Paychex Flex
79%
Responses: 197
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 113
Benefits Administration
Paychex Flex
Paychex Flex
78%
Responses: 99
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 38
Customization
Paychex Flex
Paychex Flex
77%
Responses: 252
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 148
Time, Attendance, and PTO
Paychex Flex
Paychex Flex
79%
Responses: 87
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 45
Forms Library
Paychex Flex
Paychex Flex
82%
Responses: 83
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 29
Integration APIs
Paychex Flex
Paychex Flex
80%
Responses: 115
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 82
User, Role, and Access Management
Paychex Flex
Paychex Flex
84%
Responses: 336
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 191
Mobility
Paychex Flex
Paychex Flex
83%
Responses: 230
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 156
Likelihood to Recommend
Paychex Flex
Paychex Flex
84%
Responses: 1359
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 1091
Product Direction (% positive)
Paychex Flex
Paychex Flex
80%
Responses: 1114
RUN Powered by ADP
RUN Powered by ADP
85%
Responses: 659
Accounting Integration
Paychex Flex
Paychex Flex
79%
Responses: 239
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 192
Compliance
Paychex Flex
Paychex Flex
86%
Responses: 97
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 46
API / Integration
Paychex Flex
Paychex Flex
81%
Responses: 199
RUN Powered by ADP
RUN Powered by ADP
88%
Responses: 148
Self-Service Portal
Paychex Flex
Paychex Flex
87%
Responses: 105
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 44
Time Off Accrual
Paychex Flex
Paychex Flex
81%
Responses: 482
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 289
Performance
Paychex Flex
Paychex Flex
87%
Responses: 343
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 225
Payroll Entry
Paychex Flex
Paychex Flex
88%
Responses: 768
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 538
Time Tracking Integration
Paychex Flex
Paychex Flex
80%
Responses: 236
RUN Powered by ADP
RUN Powered by ADP
88%
Responses: 159
Dashboards
Paychex Flex
Paychex Flex
87%
Responses: 352
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 228
Scalability
Paychex Flex
Paychex Flex
88%
Responses: 653
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 421
Performance and Reliability
Paychex Flex
Paychex Flex
89%
Responses: 793
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 480
Reporting
Paychex Flex
Paychex Flex
85%
Responses: 333
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 197
User, Role, and Access Management
Paychex Flex
Paychex Flex
87%
Responses: 761
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 420
Benefits Manager
Paychex Flex
Paychex Flex
83%
Responses: 467
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 215
Approvals
Paychex Flex
Paychex Flex
88%
Responses: 381
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 222
Tax Calculation
Paychex Flex
Paychex Flex
92%
Responses: 796
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 491
Reporting and Dashboards
Paychex Flex
Paychex Flex
87%
Responses: 783
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 440
Web Portal
Paychex Flex
Paychex Flex
87%
Responses: 770
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 439
Pre-tax Deductions
Paychex Flex
Paychex Flex
91%
Responses: 694
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 382
Check/W-2 Delivery
Paychex Flex
Paychex Flex
93%
Responses: 749
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 414
Tax Filing
Paychex Flex
Paychex Flex
92%
Responses: 754
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 466
Automatic Tax Payment
Paychex Flex
Paychex Flex
92%
Responses: 747
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 463
Direct Deposit
Paychex Flex
Paychex Flex
94%
Responses: 841
RUN Powered by ADP
RUN Powered by ADP
95%
Responses: 514
Expense Reimbursement
Paychex Flex
Paychex Flex
90%
Responses: 332
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 210
Wage Garnishment
Paychex Flex
Paychex Flex
90%
Responses: 487
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 242
Onboarding
Paychex Flex
Paychex Flex
85%
Responses: 95
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 35
Check/W-2 Printing
Paychex Flex
Paychex Flex
93%
Responses: 700
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 362
Mobile
Paychex Flex
Paychex Flex
85%
Responses: 450
RUN Powered by ADP
RUN Powered by ADP
85%
Responses: 290
Document Management
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
95%
Responses: 16
Dashboard
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
96%
Responses: 13
Employee Portal
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
97%
Responses: 22
Reporting & Dashboards
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
95%
Responses: 14
Content Delivery
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 12
Security
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
97%
Responses: 21
Employee Information
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 87
Knowledge Management
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 12
Self-Service
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 22
Process Automation
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 67
Compliance Monitoring
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 59
Employee Information Automation
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 63
Lanuguage Options
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 32
Dashboard & Reporting
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 21
User Access
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 79
Regulations Enforcement
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 58
Integration
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 58
Customization
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 14
Business Process Management
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 10
User Role Access
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
88%
Responses: 72
Employee Leave Management
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
82%
Responses: 47
Single Sign-On
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
88%
Responses: 15
Schedule Management
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
82%
Responses: 45
Dashboards & Reporting
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 74
Data Collection
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
86%
Responses: 66
Schedule Creation Tools
Paychex Flex
Paychex Flex
Not enough data available
RUN Powered by ADP
RUN Powered by ADP
82%
Responses: 37
Avg. ROI (months)
Paychex Flex
Paychex Flex
Average 18 Months
RUN Powered by ADP
RUN Powered by ADP
Average 18 Months
Avg. Go Live Time (months)
Paychex Flex
Paychex Flex
Average 2 Months
RUN Powered by ADP
RUN Powered by ADP
Average 2 Months
About G2

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business.

Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

© 2024 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.