User Satisfaction Ratings

Data is scoped to the Payroll category. All reviews were collected as of September 01, 2022
RUN Powered by ADP
RUN Powered by ADP
(955)
4.5 out of 5
RUN Powered by ADP
QuickBooks Desktop Pro
QuickBooks Desktop Pro
(1,649)
4.3 out of 5
QuickBooks Desktop Pro
Star Rating
RUN Powered by ADP
RUN Powered by ADP
955 reviews
QuickBooks Desktop Pro
QuickBooks Desktop Pro
1,649 reviews
Ratings
Quality of Support
RUN Powered by ADP
RUN Powered by ADP
89%
Responses: 639
QuickBooks Desktop Pro
QuickBooks Desktop Pro
79%
Responses: 585
Has the product been a good partner in doing business?
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 522
QuickBooks Desktop Pro
QuickBooks Desktop Pro
84%
Responses: 283
Ease of Use
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 645
QuickBooks Desktop Pro
QuickBooks Desktop Pro
88%
Responses: 624
Ease of Admin
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 521
QuickBooks Desktop Pro
QuickBooks Desktop Pro
87%
Responses: 285
Ease of Setup
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 507
QuickBooks Desktop Pro
QuickBooks Desktop Pro
84%
Responses: 283
Meets Requirements
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 646
QuickBooks Desktop Pro
QuickBooks Desktop Pro
90%
Responses: 623
Core HR Integration
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 88
QuickBooks Desktop Pro
QuickBooks Desktop Pro
88%
Responses: 56
Product Direction (% positive)
RUN Powered by ADP
RUN Powered by ADP
85%
Responses: 571
QuickBooks Desktop Pro
QuickBooks Desktop Pro
83%
Responses: 618
Performance and Reliability
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 415
QuickBooks Desktop Pro
QuickBooks Desktop Pro
87%
Responses: 440
Time Tracking Integration
RUN Powered by ADP
RUN Powered by ADP
88%
Responses: 132
QuickBooks Desktop Pro
QuickBooks Desktop Pro
87%
Responses: 68
Scalability
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 364
QuickBooks Desktop Pro
QuickBooks Desktop Pro
87%
Responses: 393
Web Portal
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 375
QuickBooks Desktop Pro
QuickBooks Desktop Pro
85%
Responses: 214
Pre-tax Deductions
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 327
QuickBooks Desktop Pro
QuickBooks Desktop Pro
87%
Responses: 365
Direct Deposit
RUN Powered by ADP
RUN Powered by ADP
96%
Responses: 443
QuickBooks Desktop Pro
QuickBooks Desktop Pro
91%
Responses: 312
Automatic Tax Payment
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 399
QuickBooks Desktop Pro
QuickBooks Desktop Pro
89%
Responses: 317
Tax Filing
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 407
QuickBooks Desktop Pro
QuickBooks Desktop Pro
90%
Responses: 94
Tax Calculation
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 425
QuickBooks Desktop Pro
QuickBooks Desktop Pro
91%
Responses: 409
Likelihood to Recommend
RUN Powered by ADP
RUN Powered by ADP
91%
Responses: 927
QuickBooks Desktop Pro
QuickBooks Desktop Pro
88%
Responses: 688
Mobile
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 249
QuickBooks Desktop Pro
QuickBooks Desktop Pro
83%
Responses: 155
Payroll Entry
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 465
QuickBooks Desktop Pro
QuickBooks Desktop Pro
90%
Responses: 438
Benefits Manager
RUN Powered by ADP
RUN Powered by ADP
87%
Responses: 188
QuickBooks Desktop Pro
QuickBooks Desktop Pro
85%
Responses: 176
Expense Reimbursement
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 181
QuickBooks Desktop Pro
QuickBooks Desktop Pro
88%
Responses: 334
Check/W-2 Delivery
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 360
QuickBooks Desktop Pro
QuickBooks Desktop Pro
91%
Responses: 325
Wage Garnishment
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 211
QuickBooks Desktop Pro
QuickBooks Desktop Pro
88%
Responses: 289
API / Integration
RUN Powered by ADP
RUN Powered by ADP
88%
Responses: 121
QuickBooks Desktop Pro
QuickBooks Desktop Pro
85%
Responses: 239
Approvals
RUN Powered by ADP
RUN Powered by ADP
93%
Responses: 192
QuickBooks Desktop Pro
QuickBooks Desktop Pro
89%
Responses: 260
Time Off Accrual
RUN Powered by ADP
RUN Powered by ADP
88%
Responses: 247
QuickBooks Desktop Pro
QuickBooks Desktop Pro
86%
Responses: 313
Reporting and Dashboards
RUN Powered by ADP
RUN Powered by ADP
90%
Responses: 375
QuickBooks Desktop Pro
QuickBooks Desktop Pro
88%
Responses: 422
User, Role, and Access Management
RUN Powered by ADP
RUN Powered by ADP
92%
Responses: 359
QuickBooks Desktop Pro
QuickBooks Desktop Pro
89%
Responses: 416
Check/W-2 Printing
RUN Powered by ADP
RUN Powered by ADP
94%
Responses: 313
QuickBooks Desktop Pro
QuickBooks Desktop Pro
92%
Responses: 392
Avg. Go Live Time (months)
RUN Powered by ADP
RUN Powered by ADP
Average 2 Months
QuickBooks Desktop Pro
QuickBooks Desktop Pro
Average 2 Months
About G2

G2 is the world's largest and most trusted software marketplace. More than 90 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation and grow their business.

Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

© 2026 G2, Inc. All rights reserved. No part of this publication may be reproduced or distributed in any form without G2’s prior written permission. While the information in this report has been obtained from sources believed to be reliable, G2 disclaims all warranties as to the accuracy, completeness, or adequacy of such information and shall have no liability for errors, omissions, or inadequacies in such information.