User Satisfaction Ratings

Data is scoped to the Expense Management category. All reviews were collected as of February 22, 2026
Paylocity
Paylocity
(5,159)
4.5 out of 5
Paylocity
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
(2,070)
4.5 out of 5
BILL Spend & Expense (Formerly Divvy)
Brex
Brex
(1,506)
4.8 out of 5
Brex
Navan (Formerly TripActions)
Navan (Formerly TripActions)
(9,004)
4.7 out of 5
Navan (Formerly TripActions)
SAP Concur
SAP Concur
(6,461)
4.0 out of 5
SAP Concur
Star Rating
Paylocity
Paylocity
5,159 reviews
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
2,070 reviews
Brex
Brex
1,506 reviews
Navan (Formerly TripActions)
Navan (Formerly TripActions)
9,004 reviews
SAP Concur
SAP Concur
6,461 reviews
Ratings
Ease of Admin
Paylocity
Paylocity
88%
Responses: 543
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
90%
Responses: 1234
Brex
Brex
94%
Responses: 333
Navan (Formerly TripActions)
Navan (Formerly TripActions)
92%
Responses: 212
SAP Concur
SAP Concur
80%
Responses: 774
Ease of Setup
Paylocity
Paylocity
85%
Responses: 696
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
88%
Responses: 1265
Brex
Brex
94%
Responses: 492
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 754
SAP Concur
SAP Concur
79%
Responses: 970
Ease of Use
Paylocity
Paylocity
93%
Responses: 1611
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
91%
Responses: 1482
Brex
Brex
96%
Responses: 1061
Navan (Formerly TripActions)
Navan (Formerly TripActions)
95%
Responses: 3324
SAP Concur
SAP Concur
80%
Responses: 5375
Has the product been a good partner in doing business?
Paylocity
Paylocity
91%
Responses: 542
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
91%
Responses: 1220
Brex
Brex
95%
Responses: 327
Navan (Formerly TripActions)
Navan (Formerly TripActions)
92%
Responses: 218
SAP Concur
SAP Concur
80%
Responses: 757
Likelihood to Recommend
Paylocity
Paylocity
93%
Responses: 2060
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
91%
Responses: 1720
Brex
Brex
96%
Responses: 1364
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 4151
SAP Concur
SAP Concur
81%
Responses: 6018
Avg. Go Live Time (months)
Paylocity
Paylocity
Average 2 Months
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
Average 1 Months
Brex
Brex
Average 1 Months
Navan (Formerly TripActions)
Navan (Formerly TripActions)
Average 2 Months
SAP Concur
SAP Concur
Average 4 Months
Product Direction (% positive)
Paylocity
Paylocity
91%
Responses: 1430
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
93%
Responses: 1457
Brex
Brex
92%
Responses: 964
Navan (Formerly TripActions)
Navan (Formerly TripActions)
91%
Responses: 3056
SAP Concur
SAP Concur
76%
Responses: 5234
Meets Requirements
Paylocity
Paylocity
93%
Responses: 1597
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
90%
Responses: 1449
Brex
Brex
95%
Responses: 1038
Navan (Formerly TripActions)
Navan (Formerly TripActions)
95%
Responses: 3279
SAP Concur
SAP Concur
87%
Responses: 5336
Quality of Support
Paylocity
Paylocity
92%
Responses: 1263
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
87%
Responses: 1349
Brex
Brex
95%
Responses: 851
Navan (Formerly TripActions)
Navan (Formerly TripActions)
93%
Responses: 2556
SAP Concur
SAP Concur
80%
Responses: 3825
Avg. ROI (months)
Paylocity
Paylocity
Average 13 Months
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
Average 7 Months
Brex
Brex
Average 8 Months
Navan (Formerly TripActions)
Navan (Formerly TripActions)
Average 15 Months
SAP Concur
SAP Concur
Average 18 Months
APIs / Integration
Paylocity
Paylocity
85%
Responses: 646
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
79%
Responses: 767
Brex
Brex
89%
Responses: 417
Navan (Formerly TripActions)
Navan (Formerly TripActions)
90%
Responses: 1021
SAP Concur
SAP Concur
81%
Responses: 1138
Advanced Integrations
Paylocity
Paylocity
83%
Responses: 549
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
69%
Responses: 691
Brex
Brex
88%
Responses: 426
Navan (Formerly TripActions)
Navan (Formerly TripActions)
90%
Responses: 1198
SAP Concur
SAP Concur
83%
Responses: 2228
Automated Reminders
Paylocity
Paylocity
88%
Responses: 834
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
83%
Responses: 1036
Brex
Brex
91%
Responses: 563
Navan (Formerly TripActions)
Navan (Formerly TripActions)
93%
Responses: 1536
SAP Concur
SAP Concur
84%
Responses: 1575
Autonomous Task Execution
Paylocity
Paylocity
71%
Responses: 11
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
65%
Responses: 119
Brex
Brex
92%
Responses: 24
Navan (Formerly TripActions)
Navan (Formerly TripActions)
80%
Responses: 67
SAP Concur
SAP Concur
81%
Responses: 91
Bank / Credit Card Integration
Paylocity
Paylocity
89%
Responses: 892
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
87%
Responses: 1087
Brex
Brex
93%
Responses: 687
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1969
SAP Concur
SAP Concur
86%
Responses: 3499
Business Tool Integration
Paylocity
Paylocity
86%
Responses: 715
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
83%
Responses: 991
Brex
Brex
90%
Responses: 475
Navan (Formerly TripActions)
Navan (Formerly TripActions)
91%
Responses: 1197
SAP Concur
SAP Concur
83%
Responses: 1344
Complex Approval Workflow
Paylocity
Paylocity
86%
Responses: 705
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
78%
Responses: 753
Brex
Brex
87%
Responses: 357
Navan (Formerly TripActions)
Navan (Formerly TripActions)
90%
Responses: 1172
SAP Concur
SAP Concur
81%
Responses: 2050
Corporate Card
Paylocity
Paylocity
89%
Responses: 820
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
84%
Responses: 955
Brex
Brex
93%
Responses: 607
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1779
SAP Concur
SAP Concur
86%
Responses: 2827
Cross-system Integration
Paylocity
Paylocity
75%
Responses: 12
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
72%
Responses: 120
Brex
Brex
91%
Responses: 24
Navan (Formerly TripActions)
Navan (Formerly TripActions)
79%
Responses: 66
SAP Concur
SAP Concur
81%
Responses: 89
Currency Conversions
Paylocity
Paylocity
86%
Responses: 558
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
78%
Responses: 718
Brex
Brex
88%
Responses: 329
Navan (Formerly TripActions)
Navan (Formerly TripActions)
91%
Responses: 1300
SAP Concur
SAP Concur
84%
Responses: 2066
Digital Receipt Management
Paylocity
Paylocity
91%
Responses: 1030
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
91%
Responses: 1184
Brex
Brex
94%
Responses: 729
Navan (Formerly TripActions)
Navan (Formerly TripActions)
95%
Responses: 2047
SAP Concur
SAP Concur
85%
Responses: 4119
Ease of Booking
Paylocity
Paylocity
78%
Responses: 370
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
75%
Responses: 779
Brex
Brex
89%
Responses: 361
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1804
SAP Concur
SAP Concur
81%
Responses: 3148
Ease of Creating Expense Reports
Paylocity
Paylocity
90%
Responses: 949
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
85%
Responses: 1039
Brex
Brex
92%
Responses: 617
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1875
SAP Concur
SAP Concur
85%
Responses: 4301
Electronic Payments
Paylocity
Paylocity
90%
Responses: 746
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
79%
Responses: 888
Brex
Brex
93%
Responses: 537
Navan (Formerly TripActions)
Navan (Formerly TripActions)
93%
Responses: 996
SAP Concur
SAP Concur
85%
Responses: 1714
Embedded AI / Machine Learning
Paylocity
Paylocity
80%
Responses: 373
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
71%
Responses: 606
Brex
Brex
87%
Responses: 380
Navan (Formerly TripActions)
Navan (Formerly TripActions)
89%
Responses: 1143
SAP Concur
SAP Concur
78%
Responses: 674
Employee Reimbursement
Paylocity
Paylocity
93%
Responses: 1050
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
78%
Responses: 920
Brex
Brex
92%
Responses: 515
Navan (Formerly TripActions)
Navan (Formerly TripActions)
96%
Responses: 2020
SAP Concur
SAP Concur
88%
Responses: 4088
Internationalization
Paylocity
Paylocity
85%
Responses: 589
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
76%
Responses: 640
Brex
Brex
91%
Responses: 382
Navan (Formerly TripActions)
Navan (Formerly TripActions)
91%
Responses: 1043
SAP Concur
SAP Concur
83%
Responses: 1108
Invoice Creation and Delivery
Paylocity
Paylocity
86%
Responses: 655
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
80%
Responses: 243
Brex
Brex
87%
Responses: 128
Navan (Formerly TripActions)
Navan (Formerly TripActions)
90%
Responses: 894
SAP Concur
SAP Concur
83%
Responses: 1542
Itinerary Management
Paylocity
Paylocity
76%
Responses: 344
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
67%
Responses: 635
Brex
Brex
86%
Responses: 329
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1704
SAP Concur
SAP Concur
83%
Responses: 3034
Mileage Tracking
Paylocity
Paylocity
86%
Responses: 580
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
74%
Responses: 692
Brex
Brex
87%
Responses: 362
Navan (Formerly TripActions)
Navan (Formerly TripActions)
92%
Responses: 1309
SAP Concur
SAP Concur
86%
Responses: 2435
Mobile User Support
Paylocity
Paylocity
87%
Responses: 774
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
89%
Responses: 1022
Brex
Brex
94%
Responses: 586
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1613
SAP Concur
SAP Concur
83%
Responses: 1584
Offline
Paylocity
Paylocity
74%
Responses: 141
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
81%
Responses: 264
Brex
Brex
85%
Responses: 96
Navan (Formerly TripActions)
Navan (Formerly TripActions)
89%
Responses: 446
SAP Concur
SAP Concur
79%
Responses: 743
PCI Regulation Compliant
Paylocity
Paylocity
85%
Responses: 511
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
82%
Responses: 691
Brex
Brex
91%
Responses: 374
Navan (Formerly TripActions)
Navan (Formerly TripActions)
90%
Responses: 1009
SAP Concur
SAP Concur
83%
Responses: 1151
Performance and Reliability
Paylocity
Paylocity
91%
Responses: 920
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
89%
Responses: 1065
Brex
Brex
95%
Responses: 644
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1664
SAP Concur
SAP Concur
84%
Responses: 1840
Policy Compliance Management
Paylocity
Paylocity
87%
Responses: 714
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
84%
Responses: 941
Brex
Brex
91%
Responses: 449
Navan (Formerly TripActions)
Navan (Formerly TripActions)
92%
Responses: 1343
SAP Concur
SAP Concur
85%
Responses: 1429
Project Accounting / Revenue Recognition
Paylocity
Paylocity
84%
Responses: 548
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
78%
Responses: 795
Brex
Brex
89%
Responses: 387
Navan (Formerly TripActions)
Navan (Formerly TripActions)
90%
Responses: 1110
SAP Concur
SAP Concur
83%
Responses: 1355
Receipt Capture
Paylocity
Paylocity
91%
Responses: 939
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
92%
Responses: 1120
Brex
Brex
94%
Responses: 683
Navan (Formerly TripActions)
Navan (Formerly TripActions)
95%
Responses: 1971
SAP Concur
SAP Concur
88%
Responses: 3597
Reporting
Paylocity
Paylocity
86%
Responses: 821
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
85%
Responses: 1007
Brex
Brex
92%
Responses: 534
Navan (Formerly TripActions)
Navan (Formerly TripActions)
92%
Responses: 1240
SAP Concur
SAP Concur
83%
Responses: 1651
Smart Categorization
Paylocity
Paylocity
88%
Responses: 911
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
83%
Responses: 1070
Brex
Brex
90%
Responses: 645
Navan (Formerly TripActions)
Navan (Formerly TripActions)
91%
Responses: 1787
SAP Concur
SAP Concur
80%
Responses: 3445
Travel Itinerary and Flight Status Updates
Paylocity
Paylocity
80%
Responses: 298
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
74%
Responses: 153
Brex
Brex
86%
Responses: 295
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1861
SAP Concur
SAP Concur
86%
Responses: 2671
Trip Notifications
Paylocity
Paylocity
75%
Responses: 342
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
65%
Responses: 616
Brex
Brex
85%
Responses: 319
Navan (Formerly TripActions)
Navan (Formerly TripActions)
94%
Responses: 1765
SAP Concur
SAP Concur
85%
Responses: 2991
User, Role, and Access Management
Paylocity
Paylocity
89%
Responses: 854
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
89%
Responses: 1141
Brex
Brex
93%
Responses: 577
Navan (Formerly TripActions)
Navan (Formerly TripActions)
92%
Responses: 1336
SAP Concur
SAP Concur
86%
Responses: 1555
Workflow
Paylocity
Paylocity
87%
Responses: 830
BILL Spend & Expense (Formerly Divvy)
BILL Spend & Expense (Formerly Divvy)
83%
Responses: 995
Brex
Brex
92%
Responses: 491
Navan (Formerly TripActions)
Navan (Formerly TripActions)
92%
Responses: 1359
SAP Concur
SAP Concur
84%
Responses: 1537
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