User Satisfaction Ratings

Data is scoped to the Payroll category. Based on reviews from Small-Business companies. All reviews were collected as of May 03, 2026
Paycom
Paycom
(6,244)
4.5 out of 5
Paycom
Paychex
Paychex
(1,677)
4.1 out of 5
Paychex
Star Rating
Paycom
Paycom
6,244 reviews
Paychex
Paychex
1,677 reviews
Ratings
Ease of Use
Paycom
Paycom
87%
Responses: 190
Paychex
Paychex
86%
Responses: 1002
Has the product been a good partner in doing business?
Paycom
Paycom
89%
Responses: 115
Paychex
Paychex
87%
Responses: 745
Likelihood to Recommend
Paycom
Paycom
89%
Responses: 224
Paychex
Paychex
85%
Responses: 1182
Avg. Go Live Time (months)
Paycom
Paycom
Average 1 Months
Paychex
Paychex
Average 2 Months
Product Direction (% positive)
Paycom
Paycom
89%
Responses: 180
Paychex
Paychex
81%
Responses: 934
Meets Requirements
Paycom
Paycom
90%
Responses: 186
Paychex
Paychex
89%
Responses: 952
Quality of Support
Paycom
Paycom
88%
Responses: 180
Paychex
Paychex
86%
Responses: 933
Avg. ROI (months)
Paycom
Paycom
Average 9 Months
Paychex
Paychex
Average 16 Months
Approvals
Paycom
Paycom
91%
Responses: 119
Paychex
Paychex
87%
Responses: 298
Benefits Manager
Paycom
Paycom
85%
Responses: 108
Paychex
Paychex
82%
Responses: 398
Check/W-2 Delivery
Paycom
Paycom
93%
Responses: 127
Paychex
Paychex
92%
Responses: 622
Check/W-2 Printing
Paycom
Paycom
93%
Responses: 127
Paychex
Paychex
92%
Responses: 584
Direct Deposit
Paycom
Paycom
96%
Responses: 137
Paychex
Paychex
94%
Responses: 696
Expense Reimbursement
Paycom
Paycom
88%
Responses: 97
Paychex
Paychex
85%
Responses: 290
Mobile
Paycom
Paycom
91%
Responses: 127
Paychex
Paychex
83%
Responses: 364
Payroll Entry
Paycom
Paycom
93%
Responses: 138
Paychex
Paychex
89%
Responses: 647
Performance and Reliability
Paycom
Paycom
90%
Responses: 136
Paychex
Paychex
89%
Responses: 659
Pre-tax Deductions
Paycom
Paycom
94%
Responses: 126
Paychex
Paychex
90%
Responses: 565
Scalability
Paycom
Paycom
91%
Responses: 115
Paychex
Paychex
88%
Responses: 539
Tax Calculation
Paycom
Paycom
93%
Responses: 133
Paychex
Paychex
92%
Responses: 672
Tax Filing
Paycom
Paycom
92%
Responses: 125
Paychex
Paychex
91%
Responses: 640
Time Off Accrual
Paycom
Paycom
90%
Responses: 129
Paychex
Paychex
80%
Responses: 369
User, Role, and Access Management
Paycom
Paycom
91%
Responses: 125
Paychex
Paychex
88%
Responses: 622
Wage Garnishment
Paycom
Paycom
90%
Responses: 98
Paychex
Paychex
89%
Responses: 375
Web Portal
Paycom
Paycom
92%
Responses: 136
Paychex
Paychex
88%
Responses: 624
About G2

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Keeping our ratings unbiased is our top priority. We require the use of a LinkedIn account or verified business email address to validate a G2 user’s identity and employer. Additionally, all reviews are manually checked by our team. Only the opinion of real users and data from public sources factor into our ratings.

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