User Satisfaction Ratings

All reviews were collected as of August 02, 2026
Ketch
Ketch
(166)
4.6 out of 5
Ketch
Transcend
Transcend
(112)
4.6 out of 5
Transcend
Star Rating
Ketch
Ketch
166 reviews
Transcend
Transcend
112 reviews
Reviews
Likelihood to Recommend
Ketch
Ketch
92%
Responses: 166
Transcend
Transcend
93%
Responses: 111
Avg. Go Live Time (months)
Ketch
Ketch
Average 2 Months
Transcend
Transcend
Average 3 Months
Product Direction (% positive)
Ketch
Ketch
95%
Responses: 129
Transcend
Transcend
89%
Responses: 79
Meets Requirements
Ketch
Ketch
92%
Responses: 140
Transcend
Transcend
92%
Responses: 86
Quality of Support
Ketch
Ketch
97%
Responses: 137
Transcend
Transcend
94%
Responses: 82
Avg. ROI (months)
Ketch
Ketch
Average 4 Months
Transcend
Transcend
Average 16 Months
DSAR Portal
Ketch
Ketch
93%
Responses: 28
Transcend
Transcend
93%
Responses: 21
Reporting and logs
Ketch
Ketch
90%
Responses: 27
Transcend
Transcend
90%
Responses: 23
Workflow
Ketch
Ketch
92%
Responses: 29
Transcend
Transcend
92%
Responses: 21
Customizable design
Ketch
Ketch
86%
Responses: 80
Transcend
Transcend
85%
Responses: 19
Reporting
Ketch
Ketch
84%
Responses: 77
Transcend
Transcend
83%
Responses: 22
Easy installation
Ketch
Ketch
96%
Responses: 15
Transcend
Transcend
86%
Responses: 16
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