User Satisfaction Ratings
All reviews were collected as of March 25, 2025 Intercom |  Zendesk Support Suite |  Salesforce Service Cloud | |
| Star Rating | Intercom 3,347 reviews | Zendesk Support Suite 6,153 reviews | Salesforce Service Cloud 5,614 reviews |
Ratings
Ease of Setup
Intercom
Responses: 1198
Zendesk Support Suite
Responses: 2863
Salesforce Service Cloud
Responses: 2848
Ease of Admin
Intercom
Responses: 1144
Zendesk Support Suite
Responses: 2898
Salesforce Service Cloud
Responses: 1444
Ease of Use
Intercom
Responses: 2557
Zendesk Support Suite
Responses: 4790
Salesforce Service Cloud
Responses: 4043
Quality of Support
Intercom
Responses: 2431
Zendesk Support Suite
Responses: 4440
Salesforce Service Cloud
Responses: 2413
Meets Requirements
Intercom
Responses: 2531
Zendesk Support Suite
Responses: 4750
Salesforce Service Cloud
Responses: 2629
Has the product been a good partner in doing business?
Intercom
Responses: 1143
Zendesk Support Suite
Responses: 2822
Salesforce Service Cloud
Responses: 1425
Communication Skills
Intercom
Responses: 19
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 6
Professionalism
Intercom
Responses: 19
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 6
Execution Ability
Intercom
Responses: 19
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 7
Responsiveness
Intercom
Responses: 19
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 6
Knowledge Base
Intercom
Responses: 100
Zendesk Support Suite
Responses: 12
Salesforce Service Cloud
Responses: 112
Chat/Live Support
Intercom
Responses: 1157
Zendesk Support Suite
Responses: 1424
Salesforce Service Cloud
Responses: 779
AI Text Generation
Intercom
Responses: 26
Zendesk Support Suite
Responses: 37
Salesforce Service Cloud
Responses: 44
AI Text Summarization
Intercom
Responses: 26
Zendesk Support Suite
Responses: 38
Salesforce Service Cloud
Responses: 44
AI Text Summarization
Intercom
Responses: 154
Zendesk Support Suite
Responses: 121
Salesforce Service Cloud
Responses: 117
AI Text Summarization
Intercom
Responses: 80
Zendesk Support Suite
Responses: 54
Salesforce Service Cloud
Responses: 117
AI Text Generation
Intercom
Responses: 153
Zendesk Support Suite
Responses: 118
Salesforce Service Cloud
Responses: 118
Proactive Engagement
Intercom
Responses: 697
Zendesk Support Suite
Responses: 658
Salesforce Service Cloud
Responses: 91
Language
Intercom
Responses: 95
Zendesk Support Suite
Responses: 14
Salesforce Service Cloud
Responses: 110
Live Chat
Intercom
Responses: 78
Zendesk Support Suite
Responses: 521
Salesforce Service Cloud
Responses: 221
Self-Serve Support
Intercom
Responses: 725
Zendesk Support Suite
Responses: 699
Salesforce Service Cloud
Responses: 87
Artificial Intelligence
Intercom
Responses: 389
Zendesk Support Suite
Responses: 574
Salesforce Service Cloud
Responses: 189
Macros
Intercom
Responses: 75
Zendesk Support Suite
Responses: 646
Salesforce Service Cloud
Responses: 215
AI Text Summarization
Intercom
Responses: 182
Zendesk Support Suite
Responses: 63
Salesforce Service Cloud
Responses: 98
AI Text Summarization
Intercom
Responses: 143
Zendesk Support Suite
Responses: 116
Salesforce Service Cloud
Responses: 85
Intelligent Routing
Intercom
Responses: 95
Zendesk Support Suite
Responses: 13
Salesforce Service Cloud
Responses: 114
Contextual Engagement
Intercom
Responses: 775
Zendesk Support Suite
Responses: 590
Salesforce Service Cloud
Responses: 88
Help Desk
Intercom
Responses: 70
Zendesk Support Suite
Responses: 628
Salesforce Service Cloud
Responses: 242
Mentions
Intercom
Responses: 75
Zendesk Support Suite
Responses: 521
Salesforce Service Cloud
Responses: 234
AI Text Generation
Intercom
Responses: 107
Zendesk Support Suite
Responses: 116
Salesforce Service Cloud
Responses: 85
AI Text Generation
Intercom
Responses: 183
Zendesk Support Suite
Responses: 29
Salesforce Service Cloud
Responses: 99
Surveys
Intercom
Responses: 73
Zendesk Support Suite
Responses: 497
Salesforce Service Cloud
Responses: 220
In-App Messaging
Intercom
Responses: 1232
Zendesk Support Suite
Responses: 573
Salesforce Service Cloud
Responses: 266
Intelligent Routing
Intercom
Responses: 777
Zendesk Support Suite
Responses: 624
Salesforce Service Cloud
Responses: 89
Live Chat
Intercom
Responses: 101
Zendesk Support Suite
Responses: 399
Salesforce Service Cloud
Responses: 278
Pop-up Chat
Intercom
Responses: 1311
Zendesk Support Suite
Responses: 776
Salesforce Service Cloud
Responses: 299
Co-Browsing
Intercom
Responses: 477
Zendesk Support Suite
Responses: 356
Salesforce Service Cloud
Responses: 149
Product Direction (% positive)
Intercom
Responses: 2381
Zendesk Support Suite
Responses: 4403
Salesforce Service Cloud
Responses: 2592
Customer Portal
Intercom
Responses: 785
Zendesk Support Suite
Responses: 1759
Salesforce Service Cloud
Responses: 954
Seamless Escalation
Intercom
Responses: 818
Zendesk Support Suite
Responses: 668
Salesforce Service Cloud
Responses: 88
Ticket Resolution
Intercom
Responses: 98
Zendesk Support Suite
Responses: 12
Salesforce Service Cloud
Responses: 114
Text
Intercom
Responses: 98
Zendesk Support Suite
Responses: 12
Salesforce Service Cloud
Responses: 117
Searchable Articles
Intercom
Responses: 564
Zendesk Support Suite
Responses: 1346
Salesforce Service Cloud
Responses: 569
Learning
Intercom
Responses: 97
Zendesk Support Suite
Responses: 13
Salesforce Service Cloud
Responses: 110
Visitor Activity
Intercom
Responses: 70
Zendesk Support Suite
Responses: 521
Salesforce Service Cloud
Responses: 194
Mobile User Support
Intercom
Responses: 594
Zendesk Support Suite
Responses: 1101
Salesforce Service Cloud
Responses: 496
Performance & Reliability
Intercom
Responses: 228
Zendesk Support Suite
Responses: 478
Salesforce Service Cloud
Responses: 422
Third-Party Integrations
Intercom
Responses: 664
Zendesk Support Suite
Responses: 1461
Salesforce Service Cloud
Responses: 553
Social
Intercom
Responses: 74
Zendesk Support Suite
Responses: 542
Salesforce Service Cloud
Responses: 238
Reporting
Intercom
Responses: 74
Zendesk Support Suite
Responses: 608
Salesforce Service Cloud
Responses: 255
Attachments/Screencasts
Intercom
Responses: 1031
Zendesk Support Suite
Responses: 2096
Salesforce Service Cloud
Responses: 1097
Targeted Emails
Intercom
Responses: 1068
Zendesk Support Suite
Responses: 552
Salesforce Service Cloud
Responses: 264
Email
Intercom
Responses: 75
Zendesk Support Suite
Responses: 697
Salesforce Service Cloud
Responses: 263
Knowledge Base
Intercom
Responses: 565
Zendesk Support Suite
Responses: 1408
Salesforce Service Cloud
Responses: 582
Conversation Archiving
Intercom
Responses: 974
Zendesk Support Suite
Responses: 689
Salesforce Service Cloud
Responses: 286
Conversational AI
Intercom
Responses: 97
Zendesk Support Suite
Responses: 14
Salesforce Service Cloud
Responses: 107
Social Integration
Intercom
Responses: 710
Zendesk Support Suite
Responses: 1129
Salesforce Service Cloud
Responses: 741
Mobile Optimization
Intercom
Responses: 404
Zendesk Support Suite
Responses: 559
Salesforce Service Cloud
Responses: 204
Team Inbox
Intercom
Responses: 1197
Zendesk Support Suite
Responses: 662
Salesforce Service Cloud
Responses: 279
Branding
Intercom
Responses: 447
Zendesk Support Suite
Responses: 740
Salesforce Service Cloud
Responses: 213
Transcripts
Intercom
Responses: 435
Zendesk Support Suite
Responses: 621
Salesforce Service Cloud
Responses: 89
Knowledge Base
Intercom
Responses: 405
Zendesk Support Suite
Responses: 853
Salesforce Service Cloud
Responses: 766
Ticket Collaboration
Intercom
Responses: 954
Zendesk Support Suite
Responses: 2084
Salesforce Service Cloud
Responses: 1080
Integrations
Intercom
Responses: 436
Zendesk Support Suite
Responses: 720
Salesforce Service Cloud
Responses: 205
Notifications
Intercom
Responses: 1319
Zendesk Support Suite
Responses: 794
Salesforce Service Cloud
Responses: 318
Knowledge Base
Intercom
Responses: 1123
Zendesk Support Suite
Responses: 735
Salesforce Service Cloud
Responses: 308
Personalization
Intercom
Responses: 973
Zendesk Support Suite
Responses: 764
Salesforce Service Cloud
Responses: 90
Customization
Intercom
Responses: 103
Zendesk Support Suite
Responses: 12
Salesforce Service Cloud
Responses: 115
SLA Management
Intercom
Responses: 574
Zendesk Support Suite
Responses: 1618
Salesforce Service Cloud
Responses: 908
Workflow
Intercom
Responses: 985
Zendesk Support Suite
Responses: 2183
Salesforce Service Cloud
Responses: 1158
User, Role, and Access Management
Intercom
Responses: 698
Zendesk Support Suite
Responses: 1670
Salesforce Service Cloud
Responses: 635
Likelihood to Recommend
Intercom
Responses: 3217
Zendesk Support Suite
Responses: 5978
Salesforce Service Cloud
Responses: 5306
Automation
Intercom
Responses: 452
Zendesk Support Suite
Responses: 755
Salesforce Service Cloud
Responses: 218
Customer and Contacts Database
Intercom
Responses: 855
Zendesk Support Suite
Responses: 1549
Salesforce Service Cloud
Responses: 960
Response Automation
Intercom
Responses: 1033
Zendesk Support Suite
Responses: 2030
Salesforce Service Cloud
Responses: 1084
Ideas/Feedback
Intercom
Responses: 330
Zendesk Support Suite
Responses: 670
Salesforce Service Cloud
Responses: 605
Omnichannel
Intercom
Responses: 753
Zendesk Support Suite
Responses: 621
Salesforce Service Cloud
Responses: 89
Ticket response user experience
Intercom
Responses: 1010
Zendesk Support Suite
Responses: 2258
Salesforce Service Cloud
Responses: 1128
Email to Case
Intercom
Responses: 985
Zendesk Support Suite
Responses: 2005
Salesforce Service Cloud
Responses: 1136
Live chat
Intercom
Responses: 522
Zendesk Support Suite
Responses: 398
Salesforce Service Cloud
Not enough dataRoute To Human
Intercom
Responses: 495
Zendesk Support Suite
Responses: 379
Salesforce Service Cloud
Not enough dataA/B testing
Intercom
Responses: 335
Zendesk Support Suite
Responses: 81
Salesforce Service Cloud
Not enough dataMenu bars
Intercom
Responses: 471
Zendesk Support Suite
Responses: 377
Salesforce Service Cloud
Not enough dataControl
Intercom
Responses: 497
Zendesk Support Suite
Responses: 393
Salesforce Service Cloud
Not enough dataIntegrations
Intercom
Responses: 495
Zendesk Support Suite
Responses: 396
Salesforce Service Cloud
Not enough dataCustomization
Intercom
Responses: 506
Zendesk Support Suite
Responses: 396
Salesforce Service Cloud
Not enough dataAI Text Summarization
Intercom
Responses: 74
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 101
Integrations
Intercom
Responses: 84
Zendesk Support Suite
Responses: 274
Salesforce Service Cloud
Not enough dataTagging System
Intercom
Responses: 87
Zendesk Support Suite
Responses: 306
Salesforce Service Cloud
Not enough dataCreate Content
Intercom
Responses: 184
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 105
Drip sequences
Intercom
Responses: 395
Zendesk Support Suite
Responses: 285
Salesforce Service Cloud
Not enough dataPersonalization
Intercom
Responses: 190
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 107
Branding
Intercom
Responses: 491
Zendesk Support Suite
Responses: 391
Salesforce Service Cloud
Not enough dataWorkflows
Intercom
Responses: 83
Zendesk Support Suite
Responses: 267
Salesforce Service Cloud
Not enough dataRole-based access
Intercom
Responses: 441
Zendesk Support Suite
Responses: 107
Salesforce Service Cloud
Not enough dataCollection of information
Intercom
Responses: 497
Zendesk Support Suite
Responses: 385
Salesforce Service Cloud
Not enough dataAnalytics
Intercom
Responses: 474
Zendesk Support Suite
Responses: 392
Salesforce Service Cloud
Not enough dataInbound Identification
Intercom
Responses: 181
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 107
Trends
Intercom
Responses: 74
Zendesk Support Suite
Responses: 227
Salesforce Service Cloud
Not enough dataPerformance Tracking
Intercom
Responses: 82
Zendesk Support Suite
Responses: 268
Salesforce Service Cloud
Not enough dataNotes
Intercom
Responses: 88
Zendesk Support Suite
Responses: 286
Salesforce Service Cloud
Not enough dataRegulatory Compliance
Intercom
Responses: 175
Zendesk Support Suite
Not enough dataSalesforce Service Cloud
Responses: 104
AI Text Summarization
Intercom
Responses: 59
Zendesk Support Suite
Responses: 43
Salesforce Service Cloud
Not enough dataTemplates
Intercom
Responses: 85
Zendesk Support Suite
Responses: 278
Salesforce Service Cloud
Not enough dataEmail Tracking
Intercom
Responses: 83
Zendesk Support Suite
Responses: 257
Salesforce Service Cloud
Not enough dataInternal Discussion
Intercom
Responses: 87
Zendesk Support Suite
Responses: 286
Salesforce Service Cloud
Not enough dataAvg. Go Live Time (months)
Intercom
Average 1 Months
Zendesk Support Suite
Average 2 Months
Salesforce Service Cloud
Average 5 Months
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