User Satisfaction Ratings

All reviews were collected as of February 17, 2025
Intercom
Intercom
(3,321)
4.5 out of 5
Intercom
Zendesk Support Suite
Zendesk Support Suite
(6,148)
4.3 out of 5
Zendesk Support Suite
Salesforce Service Cloud
Salesforce Service Cloud
(5,606)
4.4 out of 5
Salesforce Service Cloud
Star Rating
Intercom
Intercom
3,321 reviews
Zendesk Support Suite
Zendesk Support Suite
6,148 reviews
Salesforce Service Cloud
Salesforce Service Cloud
5,606 reviews
Ratings
Ease of Setup
Intercom
Intercom
85%
Responses: 1179
Zendesk Support Suite
Zendesk Support Suite
79%
Responses: 2858
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 2839
Ease of Admin
Intercom
Intercom
87%
Responses: 1130
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 2897
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 1435
Ease of Use
Intercom
Intercom
89%
Responses: 2531
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 4785
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 4035
Quality of Support
Intercom
Intercom
87%
Responses: 2407
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 4438
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 2404
Meets Requirements
Intercom
Intercom
88%
Responses: 2505
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 4747
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 2619
Communication Skills
Intercom
Intercom
92%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
78%
Responses: 6
Quality of Work
Intercom
Intercom
90%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 8
Professionalism
Intercom
Intercom
92%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 6
Execution Ability
Intercom
Intercom
91%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
74%
Responses: 7
Responsiveness
Intercom
Intercom
89%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
72%
Responses: 6
Knowledge Base
Intercom
Intercom
92%
Responses: 92
Zendesk Support Suite
Zendesk Support Suite
77%
Responses: 11
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 112
Chat/Live Support
Intercom
Intercom
94%
Responses: 1142
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 1423
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 776
Language
Intercom
Intercom
89%
Responses: 86
Zendesk Support Suite
Zendesk Support Suite
79%
Responses: 13
Salesforce Service Cloud
Salesforce Service Cloud
77%
Responses: 110
AI Text Generation
Intercom
Intercom
83%
Responses: 139
Zendesk Support Suite
Zendesk Support Suite
72%
Responses: 117
Salesforce Service Cloud
Salesforce Service Cloud
74%
Responses: 116
AI Text Summarization
Intercom
Intercom
82%
Responses: 140
Zendesk Support Suite
Zendesk Support Suite
72%
Responses: 120
Salesforce Service Cloud
Salesforce Service Cloud
73%
Responses: 115
AI Text Summarization
Intercom
Intercom
81%
Responses: 80
Zendesk Support Suite
Zendesk Support Suite
72%
Responses: 54
Salesforce Service Cloud
Salesforce Service Cloud
72%
Responses: 115
AI Text Generation
Intercom
Intercom
86%
Responses: 26
Zendesk Support Suite
Zendesk Support Suite
68%
Responses: 37
Salesforce Service Cloud
Salesforce Service Cloud
77%
Responses: 43
Live Chat
Intercom
Intercom
95%
Responses: 74
Zendesk Support Suite
Zendesk Support Suite
87%
Responses: 521
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 220
Proactive Engagement
Intercom
Intercom
90%
Responses: 681
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 657
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 90
Self-Serve Support
Intercom
Intercom
88%
Responses: 708
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 698
Salesforce Service Cloud
Salesforce Service Cloud
78%
Responses: 86
AI Text Summarization
Intercom
Intercom
87%
Responses: 26
Zendesk Support Suite
Zendesk Support Suite
68%
Responses: 38
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 43
Surveys
Intercom
Intercom
93%
Responses: 70
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 497
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 219
AI Text Generation
Intercom
Intercom
85%
Responses: 171
Zendesk Support Suite
Zendesk Support Suite
72%
Responses: 29
Salesforce Service Cloud
Salesforce Service Cloud
77%
Responses: 96
Artificial Intelligence
Intercom
Intercom
83%
Responses: 376
Zendesk Support Suite
Zendesk Support Suite
76%
Responses: 574
Salesforce Service Cloud
Salesforce Service Cloud
76%
Responses: 186
AI Text Summarization
Intercom
Intercom
84%
Responses: 170
Zendesk Support Suite
Zendesk Support Suite
77%
Responses: 63
Salesforce Service Cloud
Salesforce Service Cloud
76%
Responses: 95
AI Text Summarization
Intercom
Intercom
84%
Responses: 143
Zendesk Support Suite
Zendesk Support Suite
76%
Responses: 115
Salesforce Service Cloud
Salesforce Service Cloud
73%
Responses: 84
Macros
Intercom
Intercom
96%
Responses: 71
Zendesk Support Suite
Zendesk Support Suite
88%
Responses: 646
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 214
AI Text Generation
Intercom
Intercom
83%
Responses: 107
Zendesk Support Suite
Zendesk Support Suite
76%
Responses: 115
Salesforce Service Cloud
Salesforce Service Cloud
73%
Responses: 84
Contextual Engagement
Intercom
Intercom
88%
Responses: 758
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 589
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 87
Learning
Intercom
Intercom
88%
Responses: 88
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 12
Salesforce Service Cloud
Salesforce Service Cloud
76%
Responses: 110
Mentions
Intercom
Intercom
93%
Responses: 71
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 521
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 233
Help Desk
Intercom
Intercom
94%
Responses: 67
Zendesk Support Suite
Zendesk Support Suite
87%
Responses: 628
Salesforce Service Cloud
Salesforce Service Cloud
87%
Responses: 241
In-App Messaging
Intercom
Intercom
92%
Responses: 1217
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 573
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 263
Co-Browsing
Intercom
Intercom
86%
Responses: 464
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 356
Salesforce Service Cloud
Salesforce Service Cloud
78%
Responses: 146
Intelligent Routing
Intercom
Intercom
87%
Responses: 760
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 623
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 88
Live Chat
Intercom
Intercom
93%
Responses: 101
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 399
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 278
Pop-up Chat
Intercom
Intercom
93%
Responses: 1296
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 776
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 296
Customer Portal
Intercom
Intercom
90%
Responses: 770
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 1758
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 950
Conversational AI
Intercom
Intercom
85%
Responses: 88
Zendesk Support Suite
Zendesk Support Suite
79%
Responses: 13
Salesforce Service Cloud
Salesforce Service Cloud
72%
Responses: 107
Product Direction (% positive)
Intercom
Intercom
89%
Responses: 2355
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 4400
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 2582
Seamless Escalation
Intercom
Intercom
87%
Responses: 801
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 667
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 87
Social
Intercom
Intercom
89%
Responses: 71
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 542
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 237
Mobile User Support
Intercom
Intercom
83%
Responses: 579
Zendesk Support Suite
Zendesk Support Suite
76%
Responses: 1100
Salesforce Service Cloud
Salesforce Service Cloud
78%
Responses: 494
Searchable Articles
Intercom
Intercom
89%
Responses: 552
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 1346
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 566
Visitor Activity
Intercom
Intercom
90%
Responses: 67
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 521
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 193
Integration
Intercom
Intercom
87%
Responses: 649
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 1460
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 549
Reporting
Intercom
Intercom
93%
Responses: 71
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 608
Salesforce Service Cloud
Salesforce Service Cloud
88%
Responses: 254
Attachments/Screencasts
Intercom
Intercom
89%
Responses: 1016
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 2095
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 1094
Targeted Emails
Intercom
Intercom
88%
Responses: 1053
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 552
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 261
Email
Intercom
Intercom
94%
Responses: 72
Zendesk Support Suite
Zendesk Support Suite
90%
Responses: 697
Salesforce Service Cloud
Salesforce Service Cloud
88%
Responses: 262
Conversation Archiving
Intercom
Intercom
89%
Responses: 959
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 689
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 283
Knowledge Base
Intercom
Intercom
90%
Responses: 552
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 1408
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 579
Social Integration
Intercom
Intercom
84%
Responses: 696
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 1128
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 738
Team Inbox
Intercom
Intercom
90%
Responses: 1182
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 662
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 276
Mobile Optimization
Intercom
Intercom
83%
Responses: 392
Zendesk Support Suite
Zendesk Support Suite
77%
Responses: 559
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 201
Text
Intercom
Intercom
89%
Responses: 66
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 380
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 203
Ticket Collaboration
Intercom
Intercom
88%
Responses: 940
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 2083
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 1076
Transcripts
Intercom
Intercom
86%
Responses: 418
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 620
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 88
Notifications
Intercom
Intercom
89%
Responses: 1304
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 794
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 315
Branding
Intercom
Intercom
87%
Responses: 434
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 740
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 210
AI Text-to-Speech
Intercom
Intercom
79%
Responses: 85
Zendesk Support Suite
Zendesk Support Suite
65%
Responses: 29
Salesforce Service Cloud
Salesforce Service Cloud
77%
Responses: 96
Integrations
Intercom
Intercom
88%
Responses: 424
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 720
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 202
Knowledge Base
Intercom
Intercom
87%
Responses: 1108
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 735
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 305
SLA Management
Intercom
Intercom
84%
Responses: 559
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 1617
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 904
Personalization
Intercom
Intercom
87%
Responses: 956
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 763
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 89
Likelihood to Recommend
Intercom
Intercom
90%
Responses: 3191
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 5973
Salesforce Service Cloud
Salesforce Service Cloud
88%
Responses: 5298
Automation
Intercom
Intercom
88%
Responses: 439
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 755
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 215
Response Automation
Intercom
Intercom
85%
Responses: 1018
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 2029
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 1080
Personalization
Intercom
Intercom
86%
Responses: 437
Zendesk Support Suite
Zendesk Support Suite
79%
Responses: 692
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 211
Ticket response user experience
Intercom
Intercom
88%
Responses: 995
Zendesk Support Suite
Zendesk Support Suite
87%
Responses: 2257
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 1124
Live chat
Intercom
Intercom
95%
Responses: 508
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 398
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
A/B testing
Intercom
Intercom
85%
Responses: 322
Zendesk Support Suite
Zendesk Support Suite
77%
Responses: 81
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Route To Human
Intercom
Intercom
91%
Responses: 482
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 379
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Menu bars
Intercom
Intercom
89%
Responses: 458
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 377
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Control
Intercom
Intercom
88%
Responses: 484
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 393
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Integrations
Intercom
Intercom
89%
Responses: 482
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 396
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Customization
Intercom
Intercom
88%
Responses: 492
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 396
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Create Content
Intercom
Intercom
85%
Responses: 175
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 104
Tagging System
Intercom
Intercom
88%
Responses: 81
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 306
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
AI Text Summarization
Intercom
Intercom
81%
Responses: 74
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
74%
Responses: 101
Integrations
Intercom
Intercom
88%
Responses: 78
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 274
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Drip sequences
Intercom
Intercom
87%
Responses: 382
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 285
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Workflows
Intercom
Intercom
90%
Responses: 77
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 267
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Branding
Intercom
Intercom
88%
Responses: 477
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 391
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Trends
Intercom
Intercom
83%
Responses: 69
Zendesk Support Suite
Zendesk Support Suite
78%
Responses: 227
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Collection of information
Intercom
Intercom
89%
Responses: 484
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 385
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Role-based access
Intercom
Intercom
89%
Responses: 428
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 107
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Analytics
Intercom
Intercom
87%
Responses: 461
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 392
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Inbound Identification
Intercom
Intercom
88%
Responses: 172
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 106
Notes
Intercom
Intercom
90%
Responses: 81
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 286
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Performance Tracking
Intercom
Intercom
85%
Responses: 77
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 268
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Regulatory Compliance
Intercom
Intercom
88%
Responses: 166
Zendesk Support Suite
Zendesk Support Suite
Not enough data
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 103
Templates
Intercom
Intercom
89%
Responses: 78
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 278
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
AI Text Summarization
Intercom
Intercom
84%
Responses: 46
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 43
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Email Tracking
Intercom
Intercom
85%
Responses: 77
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 257
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Internal Discussion
Intercom
Intercom
85%
Responses: 80
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 286
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
AI Text Generation
Intercom
Intercom
84%
Responses: 43
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 44
Salesforce Service Cloud
Salesforce Service Cloud
Not enough data
Avg. Go Live Time (months)
Intercom
Intercom
Average 1 Months
Zendesk Support Suite
Zendesk Support Suite
Average 2 Months
Salesforce Service Cloud
Salesforce Service Cloud
Average 5 Months
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