User Satisfaction Ratings

Data is scoped to the Help Desk category. All reviews were collected as of March 27, 2024
Intercom
Intercom
(2,955)
4.5 out of 5
Intercom
Zendesk Support Suite
Zendesk Support Suite
(5,815)
4.3 out of 5
Zendesk Support Suite
Freshdesk
Freshdesk
(3,103)
4.4 out of 5
Freshdesk
Zoho Desk
Zoho Desk
(5,384)
4.4 out of 5
Zoho Desk
HubSpot Service Hub
HubSpot Service Hub
(2,232)
4.4 out of 5
HubSpot Service Hub
Star Rating
Intercom
Intercom
2,955 reviews
Zendesk Support Suite
Zendesk Support Suite
5,815 reviews
Freshdesk
Freshdesk
3,103 reviews
Zoho Desk
Zoho Desk
5,384 reviews
HubSpot Service Hub
HubSpot Service Hub
2,232 reviews
Ratings
Meets Requirements
Intercom
Intercom
88%
Responses: 1381
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 2927
Freshdesk
Freshdesk
86%
Responses: 2290
Zoho Desk
Zoho Desk
87%
Responses: 3336
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 996
Ease of Use
Intercom
Intercom
89%
Responses: 1392
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 2944
Freshdesk
Freshdesk
89%
Responses: 2298
Zoho Desk
Zoho Desk
85%
Responses: 3376
HubSpot Service Hub
HubSpot Service Hub
86%
Responses: 1003
Ease of Admin
Intercom
Intercom
88%
Responses: 665
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 1858
Freshdesk
Freshdesk
87%
Responses: 1570
Zoho Desk
Zoho Desk
84%
Responses: 2892
HubSpot Service Hub
HubSpot Service Hub
86%
Responses: 481
Chat/Live Support
Intercom
Intercom
94%
Responses: 1017
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 1358
Freshdesk
Freshdesk
85%
Responses: 1025
Zoho Desk
Zoho Desk
84%
Responses: 1424
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 457
Community Forums
Intercom
Intercom
91%
Responses: 36
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 586
Freshdesk
Freshdesk
85%
Responses: 479
Zoho Desk
Zoho Desk
83%
Responses: 686
HubSpot Service Hub
HubSpot Service Hub
73%
Responses: 38
Live Chat
Intercom
Intercom
93%
Responses: 86
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 283
Freshdesk
Freshdesk
87%
Responses: 337
Zoho Desk
Zoho Desk
88%
Responses: 397
HubSpot Service Hub
HubSpot Service Hub
86%
Responses: 116
Text Summarization
Intercom
Intercom
86%
Responses: 36
Zendesk Support Suite
Zendesk Support Suite
68%
Responses: 62
Freshdesk
Freshdesk
80%
Responses: 76
Zoho Desk
Zoho Desk
81%
Responses: 213
HubSpot Service Hub
HubSpot Service Hub
72%
Responses: 68
Text Generation
Intercom
Intercom
86%
Responses: 35
Zendesk Support Suite
Zendesk Support Suite
70%
Responses: 61
Freshdesk
Freshdesk
79%
Responses: 77
Zoho Desk
Zoho Desk
81%
Responses: 214
HubSpot Service Hub
HubSpot Service Hub
73%
Responses: 68
In-App Messaging
Intercom
Intercom
92%
Responses: 747
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 271
Freshdesk
Freshdesk
87%
Responses: 84
Zoho Desk
Zoho Desk
88%
Responses: 419
HubSpot Service Hub
HubSpot Service Hub
85%
Responses: 146
Attachments/Screencasts
Intercom
Intercom
89%
Responses: 892
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 2027
Freshdesk
Freshdesk
85%
Responses: 1793
Zoho Desk
Zoho Desk
84%
Responses: 1915
HubSpot Service Hub
HubSpot Service Hub
81%
Responses: 517
Customer Portal
Intercom
Intercom
90%
Responses: 654
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 1690
Freshdesk
Freshdesk
86%
Responses: 1631
Zoho Desk
Zoho Desk
85%
Responses: 1886
HubSpot Service Hub
HubSpot Service Hub
82%
Responses: 326
Pop-up Chat
Intercom
Intercom
93%
Responses: 788
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 391
Freshdesk
Freshdesk
88%
Responses: 415
Zoho Desk
Zoho Desk
89%
Responses: 495
HubSpot Service Hub
HubSpot Service Hub
85%
Responses: 193
Automation
Intercom
Intercom
90%
Responses: 227
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 435
Freshdesk
Freshdesk
86%
Responses: 121
Zoho Desk
Zoho Desk
84%
Responses: 304
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 186
Integration
Intercom
Intercom
87%
Responses: 443
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 1100
Freshdesk
Freshdesk
83%
Responses: 849
Zoho Desk
Zoho Desk
84%
Responses: 1207
HubSpot Service Hub
HubSpot Service Hub
82%
Responses: 355
Artificial Intelligence
Intercom
Intercom
84%
Responses: 187
Zendesk Support Suite
Zendesk Support Suite
77%
Responses: 286
Freshdesk
Freshdesk
81%
Responses: 88
Zoho Desk
Zoho Desk
79%
Responses: 239
HubSpot Service Hub
HubSpot Service Hub
74%
Responses: 126
Searchable Articles
Intercom
Intercom
91%
Responses: 320
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 881
Freshdesk
Freshdesk
86%
Responses: 664
Zoho Desk
Zoho Desk
86%
Responses: 853
HubSpot Service Hub
HubSpot Service Hub
88%
Responses: 319
Performance & Reliability
Intercom
Intercom
91%
Responses: 212
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 475
Freshdesk
Freshdesk
88%
Responses: 954
Zoho Desk
Zoho Desk
87%
Responses: 834
HubSpot Service Hub
HubSpot Service Hub
85%
Responses: 58
Knowledge Base
Intercom
Intercom
90%
Responses: 322
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 905
Freshdesk
Freshdesk
88%
Responses: 700
Zoho Desk
Zoho Desk
87%
Responses: 882
HubSpot Service Hub
HubSpot Service Hub
88%
Responses: 337
Social Integration
Intercom
Intercom
85%
Responses: 587
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 1064
Freshdesk
Freshdesk
82%
Responses: 913
Zoho Desk
Zoho Desk
83%
Responses: 1212
HubSpot Service Hub
HubSpot Service Hub
79%
Responses: 269
Team Inbox
Intercom
Intercom
91%
Responses: 719
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 327
Freshdesk
Freshdesk
88%
Responses: 372
Zoho Desk
Zoho Desk
88%
Responses: 480
HubSpot Service Hub
HubSpot Service Hub
88%
Responses: 196
Workflow
Intercom
Intercom
87%
Responses: 840
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 2112
Freshdesk
Freshdesk
85%
Responses: 1842
Zoho Desk
Zoho Desk
84%
Responses: 2036
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 578
User, Role, and Access Management
Intercom
Intercom
88%
Responses: 471
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 1265
Freshdesk
Freshdesk
86%
Responses: 1246
Zoho Desk
Zoho Desk
85%
Responses: 1761
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 380
Branding
Intercom
Intercom
88%
Responses: 225
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 433
Freshdesk
Freshdesk
86%
Responses: 116
Zoho Desk
Zoho Desk
82%
Responses: 326
HubSpot Service Hub
HubSpot Service Hub
81%
Responses: 177
Likelihood to Recommend
Intercom
Intercom
90%
Responses: 1790
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 3670
Freshdesk
Freshdesk
88%
Responses: 2584
Zoho Desk
Zoho Desk
88%
Responses: 4366
HubSpot Service Hub
HubSpot Service Hub
88%
Responses: 1284
Co-Browsing
Intercom
Intercom
89%
Responses: 204
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 205
Freshdesk
Freshdesk
86%
Responses: 88
Zoho Desk
Zoho Desk
87%
Responses: 173
HubSpot Service Hub
HubSpot Service Hub
82%
Responses: 103
Targeted Emails
Intercom
Intercom
90%
Responses: 643
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 264
Freshdesk
Freshdesk
88%
Responses: 346
Zoho Desk
Zoho Desk
88%
Responses: 448
HubSpot Service Hub
HubSpot Service Hub
86%
Responses: 173
Ticket Collaboration
Intercom
Intercom
89%
Responses: 817
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 2015
Freshdesk
Freshdesk
87%
Responses: 1713
Zoho Desk
Zoho Desk
86%
Responses: 1920
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 527
Mobile Optimization
Intercom
Intercom
86%
Responses: 198
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 312
Freshdesk
Freshdesk
85%
Responses: 104
Zoho Desk
Zoho Desk
83%
Responses: 276
HubSpot Service Hub
HubSpot Service Hub
79%
Responses: 158
Notifications
Intercom
Intercom
90%
Responses: 787
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 401
Freshdesk
Freshdesk
88%
Responses: 433
Zoho Desk
Zoho Desk
88%
Responses: 530
HubSpot Service Hub
HubSpot Service Hub
83%
Responses: 196
Mobile User Support
Intercom
Intercom
85%
Responses: 394
Zendesk Support Suite
Zendesk Support Suite
78%
Responses: 822
Freshdesk
Freshdesk
81%
Responses: 856
Zoho Desk
Zoho Desk
84%
Responses: 1244
HubSpot Service Hub
HubSpot Service Hub
73%
Responses: 268
SLA Management
Intercom
Intercom
83%
Responses: 443
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 1549
Freshdesk
Freshdesk
83%
Responses: 1506
Zoho Desk
Zoho Desk
83%
Responses: 1635
HubSpot Service Hub
HubSpot Service Hub
77%
Responses: 295
Product Direction (% positive)
Intercom
Intercom
89%
Responses: 1296
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 2716
Freshdesk
Freshdesk
89%
Responses: 2268
Zoho Desk
Zoho Desk
89%
Responses: 3123
HubSpot Service Hub
HubSpot Service Hub
88%
Responses: 926
Response Automation
Intercom
Intercom
85%
Responses: 893
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 1960
Freshdesk
Freshdesk
85%
Responses: 1738
Zoho Desk
Zoho Desk
84%
Responses: 1898
HubSpot Service Hub
HubSpot Service Hub
83%
Responses: 512
Ticket response user experience
Intercom
Intercom
88%
Responses: 867
Zendesk Support Suite
Zendesk Support Suite
87%
Responses: 2186
Freshdesk
Freshdesk
88%
Responses: 1934
Zoho Desk
Zoho Desk
86%
Responses: 2250
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 573
Customization
Intercom
Intercom
83%
Responses: 630
Zendesk Support Suite
Zendesk Support Suite
79%
Responses: 973
Freshdesk
Freshdesk
81%
Responses: 1283
Zoho Desk
Zoho Desk
83%
Responses: 1615
HubSpot Service Hub
HubSpot Service Hub
81%
Responses: 285
Customer and Contacts Database
Intercom
Intercom
87%
Responses: 714
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 1484
Freshdesk
Freshdesk
82%
Responses: 1081
Zoho Desk
Zoho Desk
84%
Responses: 1508
HubSpot Service Hub
HubSpot Service Hub
87%
Responses: 553
Live chat
Intercom
Intercom
95%
Responses: 294
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 201
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
A/B testing
Intercom
Intercom
88%
Responses: 169
Zendesk Support Suite
Zendesk Support Suite
78%
Responses: 41
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Route To Human
Intercom
Intercom
91%
Responses: 276
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 191
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Mentions
Intercom
Intercom
98%
Responses: 21
Zendesk Support Suite
Zendesk Support Suite
86%
Responses: 346
Freshdesk
Freshdesk
89%
Responses: 86
Zoho Desk
Zoho Desk
88%
Responses: 324
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Control
Intercom
Intercom
89%
Responses: 279
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 204
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Menu bars
Intercom
Intercom
90%
Responses: 256
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 188
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Integrations
Intercom
Intercom
90%
Responses: 277
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 206
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Customization
Intercom
Intercom
88%
Responses: 284
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 209
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Surveys
Intercom
Intercom
97%
Responses: 21
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 335
Freshdesk
Freshdesk
88%
Responses: 276
Zoho Desk
Zoho Desk
89%
Responses: 324
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Live Chat
Intercom
Intercom
98%
Responses: 21
Zendesk Support Suite
Zendesk Support Suite
88%
Responses: 345
Freshdesk
Freshdesk
90%
Responses: 275
Zoho Desk
Zoho Desk
89%
Responses: 346
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Macros
Intercom
Intercom
97%
Responses: 20
Zendesk Support Suite
Zendesk Support Suite
89%
Responses: 431
Freshdesk
Freshdesk
88%
Responses: 266
Zoho Desk
Zoho Desk
86%
Responses: 315
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Branding
Intercom
Intercom
88%
Responses: 275
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 210
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Integrations
Intercom
Intercom
91%
Responses: 24
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 170
Freshdesk
Freshdesk
85%
Responses: 108
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
85%
Responses: 206
Collection of information
Intercom
Intercom
90%
Responses: 282
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 203
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Drip sequences
Intercom
Intercom
88%
Responses: 210
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 138
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Analytics
Intercom
Intercom
87%
Responses: 270
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 207
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Reporting
Intercom
Intercom
95%
Responses: 21
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 410
Freshdesk
Freshdesk
89%
Responses: 91
Zoho Desk
Zoho Desk
89%
Responses: 371
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Role-based access
Intercom
Intercom
91%
Responses: 247
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 54
Freshdesk
Freshdesk
Not enough data available
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Phone
Intercom
Intercom
93%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 286
Freshdesk
Freshdesk
86%
Responses: 243
Zoho Desk
Zoho Desk
87%
Responses: 300
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Workflows
Intercom
Intercom
92%
Responses: 22
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 169
Freshdesk
Freshdesk
88%
Responses: 123
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
88%
Responses: 216
Trends
Intercom
Intercom
85%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
78%
Responses: 147
Freshdesk
Freshdesk
84%
Responses: 104
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
82%
Responses: 148
Notes
Intercom
Intercom
93%
Responses: 25
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 175
Freshdesk
Freshdesk
90%
Responses: 129
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
88%
Responses: 210
Visitor Activity
Intercom
Intercom
94%
Responses: 20
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 344
Freshdesk
Freshdesk
87%
Responses: 272
Zoho Desk
Zoho Desk
89%
Responses: 347
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Social
Intercom
Intercom
93%
Responses: 20
Zendesk Support Suite
Zendesk Support Suite
84%
Responses: 361
Freshdesk
Freshdesk
89%
Responses: 309
Zoho Desk
Zoho Desk
86%
Responses: 360
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Email
Intercom
Intercom
95%
Responses: 21
Zendesk Support Suite
Zendesk Support Suite
91%
Responses: 469
Freshdesk
Freshdesk
93%
Responses: 353
Zoho Desk
Zoho Desk
91%
Responses: 431
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Tagging System
Intercom
Intercom
91%
Responses: 25
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 189
Freshdesk
Freshdesk
88%
Responses: 123
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 193
Text
Intercom
Intercom
93%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 245
Freshdesk
Freshdesk
91%
Responses: 31
Zoho Desk
Zoho Desk
89%
Responses: 315
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Personalization
Intercom
Intercom
88%
Responses: 480
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 375
Freshdesk
Freshdesk
85%
Responses: 207
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
83%
Responses: 366
Proactive Engagement
Intercom
Intercom
91%
Responses: 282
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 310
Freshdesk
Freshdesk
89%
Responses: 103
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
82%
Responses: 190
Self-Serve Support
Intercom
Intercom
88%
Responses: 297
Zendesk Support Suite
Zendesk Support Suite
80%
Responses: 356
Freshdesk
Freshdesk
86%
Responses: 112
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
82%
Responses: 199
Email Tracking
Intercom
Intercom
89%
Responses: 24
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 159
Freshdesk
Freshdesk
88%
Responses: 113
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
87%
Responses: 207
Contextual Engagement
Intercom
Intercom
89%
Responses: 348
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 272
Freshdesk
Freshdesk
86%
Responses: 167
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 125
Templates
Intercom
Intercom
88%
Responses: 24
Zendesk Support Suite
Zendesk Support Suite
85%
Responses: 178
Freshdesk
Freshdesk
86%
Responses: 127
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
87%
Responses: 212
Internal Discussion
Intercom
Intercom
89%
Responses: 25
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 178
Freshdesk
Freshdesk
87%
Responses: 121
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
84%
Responses: 181
Communications Strategy Development
Intercom
Intercom
90%
Responses: 24
Zendesk Support Suite
Zendesk Support Suite
Not enough data available
Freshdesk
Freshdesk
86%
Responses: 73
Zoho Desk
Zoho Desk
85%
Responses: 48
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Seamless Escalation
Intercom
Intercom
87%
Responses: 385
Zendesk Support Suite
Zendesk Support Suite
82%
Responses: 334
Freshdesk
Freshdesk
86%
Responses: 197
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
81%
Responses: 161
Transcripts
Intercom
Intercom
86%
Responses: 119
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 301
Freshdesk
Freshdesk
85%
Responses: 170
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
81%
Responses: 249
Regulatory Compliance
Intercom
Intercom
92%
Responses: 24
Zendesk Support Suite
Zendesk Support Suite
Not enough data available
Freshdesk
Freshdesk
87%
Responses: 81
Zoho Desk
Zoho Desk
89%
Responses: 48
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Omnichannel
Intercom
Intercom
88%
Responses: 339
Zendesk Support Suite
Zendesk Support Suite
83%
Responses: 294
Freshdesk
Freshdesk
87%
Responses: 171
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
80%
Responses: 243
Intelligent Routing
Intercom
Intercom
88%
Responses: 353
Zendesk Support Suite
Zendesk Support Suite
81%
Responses: 302
Freshdesk
Freshdesk
87%
Responses: 183
Zoho Desk
Zoho Desk
Not enough data available
HubSpot Service Hub
HubSpot Service Hub
81%
Responses: 267
Help Desk
Intercom
Intercom
92%
Responses: 21
Zendesk Support Suite
Zendesk Support Suite
88%
Responses: 441
Freshdesk
Freshdesk
92%
Responses: 333
Zoho Desk
Zoho Desk
91%
Responses: 411
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Personalization
Intercom
Intercom
89%
Responses: 27
Zendesk Support Suite
Zendesk Support Suite
Not enough data available
Freshdesk
Freshdesk
87%
Responses: 95
Zoho Desk
Zoho Desk
89%
Responses: 50
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Tickets
Intercom
Intercom
95%
Responses: 19
Zendesk Support Suite
Zendesk Support Suite
91%
Responses: 468
Freshdesk
Freshdesk
94%
Responses: 356
Zoho Desk
Zoho Desk
91%
Responses: 435
HubSpot Service Hub
HubSpot Service Hub
Not enough data available
Avg. Go Live Time (months)
Intercom
Intercom
Average 1 Months
Zendesk Support Suite
Zendesk Support Suite
Average 2 Months
Freshdesk
Freshdesk
Average 1 Months
Zoho Desk
Zoho Desk
Average 2 Months
HubSpot Service Hub
HubSpot Service Hub
Average 2 Months
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