User Satisfaction Ratings
Data is scoped to the Chatbots category. All reviews were collected as of April 15, 2022 Intercom |  Zendesk Support Suite | |
| Star Rating | Intercom 2,142 reviews | Zendesk Support Suite 3,721 reviews |
Ratings
Ease of Setup
Intercom
Responses: 363
Zendesk Support Suite
Responses: 188
Ease of Use
Intercom
Responses: 689
Zendesk Support Suite
Responses: 297
Ease of Admin
Intercom
Responses: 377
Zendesk Support Suite
Responses: 197
Has the product been a good partner in doing business?
Intercom
Responses: 364
Zendesk Support Suite
Responses: 193
Quality of Support
Intercom
Responses: 678
Zendesk Support Suite
Responses: 286
Meets Requirements
Intercom
Responses: 680
Zendesk Support Suite
Responses: 296
Likelihood to Recommend
Intercom
Responses: 962
Zendesk Support Suite
Responses: 429
Product Direction (% positive)
Intercom
Responses: 610
Zendesk Support Suite
Responses: 256
Internationalization
Intercom
Responses: 68
Zendesk Support Suite
Responses: 7
Customization
Intercom
Responses: 228
Zendesk Support Suite
Responses: 124
Integrations
Intercom
Responses: 111
Zendesk Support Suite
Responses: 79
Control
Intercom
Responses: 225
Zendesk Support Suite
Responses: 124
Automation
Intercom
Responses: 113
Zendesk Support Suite
Responses: 80
Performance & Reliability
Intercom
Responses: 94
Zendesk Support Suite
Responses: 10
Knowledge Base
Intercom
Responses: 164
Zendesk Support Suite
Responses: 19
Route To Human
Intercom
Responses: 224
Zendesk Support Suite
Responses: 123
In-App Messaging
Intercom
Responses: 384
Zendesk Support Suite
Responses: 112
Branding
Intercom
Responses: 110
Zendesk Support Suite
Responses: 84
Personalization
Intercom
Responses: 275
Zendesk Support Suite
Responses: 69
Integrations
Intercom
Responses: 220
Zendesk Support Suite
Responses: 134
Live chat
Intercom
Responses: 238
Zendesk Support Suite
Responses: 133
Targeted Emails
Intercom
Responses: 333
Zendesk Support Suite
Responses: 108
Pop-up Chat
Intercom
Responses: 412
Zendesk Support Suite
Responses: 125
A/B testing
Intercom
Responses: 137
Zendesk Support Suite
Responses: 49
Menu bars
Intercom
Responses: 204
Zendesk Support Suite
Responses: 118
Contextual Engagement
Intercom
Responses: 216
Zendesk Support Suite
Responses: 63
Proactive Engagement
Intercom
Responses: 121
Zendesk Support Suite
Responses: 66
Chat/Live Support
Intercom
Responses: 389
Zendesk Support Suite
Responses: 99
Drip sequences
Intercom
Responses: 177
Zendesk Support Suite
Responses: 103
Branding
Intercom
Responses: 223
Zendesk Support Suite
Responses: 135
Social Integration
Intercom
Responses: 236
Zendesk Support Suite
Responses: 80
Personalization
Intercom
Responses: 112
Zendesk Support Suite
Responses: 78
Attachments/Screencasts
Intercom
Responses: 339
Zendesk Support Suite
Responses: 111
User, Role, and Access Management
Intercom
Responses: 218
Zendesk Support Suite
Responses: 105
Integration
Intercom
Responses: 211
Zendesk Support Suite
Responses: 95
Mobile Optimization
Intercom
Responses: 96
Zendesk Support Suite
Responses: 72
Omnichannel
Intercom
Responses: 208
Zendesk Support Suite
Responses: 65
Customer Portal
Intercom
Responses: 202
Zendesk Support Suite
Responses: 98
Notifications
Intercom
Responses: 411
Zendesk Support Suite
Responses: 129
Knowledge Base
Intercom
Responses: 185
Zendesk Support Suite
Responses: 106
Ticket response user experience
Intercom
Responses: 323
Zendesk Support Suite
Responses: 120
Seamless Escalation
Intercom
Responses: 240
Zendesk Support Suite
Responses: 69
Avg. Go Live Time (months)
Intercom
Average 2 Months
Zendesk Support Suite
Average 2 Months
Avg. ROI (months)
Intercom
Average 15 Months
Zendesk Support Suite
Average 16 Months
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