User Satisfaction Ratings

Data is scoped to the Knowledge Base category. All reviews were collected as of October 05, 2023
Guru
Guru
(1,543)
4.7 out of 5
Guru
Document360
Document360
(369)
4.7 out of 5
Document360
Star Rating
Guru
Guru
1,543 reviews
Document360
Document360
369 reviews
Ratings
Avg. ROI (months)
Guru
Guru
Average 10 Months
Document360
Document360
Average 14 Months
Avg. Go Live Time (months)
Guru
Guru
Average 1 Months
Document360
Document360
Average 2 Months
Browser Extension
Guru
Guru
93%
Responses: 112
Document360
Document360
88%
Responses: 33
Knowledge Integrations
Guru
Guru
92%
Responses: 99
Document360
Document360
87%
Responses: 41
Comments
Guru
Guru
90%
Responses: 243
Document360
Document360
86%
Responses: 83
Q & A
Guru
Guru
92%
Responses: 456
Document360
Document360
89%
Responses: 82
Issue Management
Guru
Guru
89%
Responses: 116
Document360
Document360
86%
Responses: 12
Advanced Search
Guru
Guru
92%
Responses: 109
Document360
Document360
89%
Responses: 54
Other Integrations
Guru
Guru
89%
Responses: 93
Document360
Document360
86%
Responses: 37
Templates
Guru
Guru
89%
Responses: 202
Document360
Document360
87%
Responses: 86
Performance and Reliability
Guru
Guru
96%
Responses: 174
Document360
Document360
94%
Responses: 54
Comments
Guru
Guru
91%
Responses: 459
Document360
Document360
90%
Responses: 92
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