User Satisfaction Ratings

Data is scoped to the Knowledge Base category. All reviews were collected as of October 05, 2023
Guru
Guru
(1,543)
4.7 out of 5
Guru
Bloomfire
Bloomfire
(475)
4.6 out of 5
Bloomfire
Star Rating
Guru
Guru
1,543 reviews
Bloomfire
Bloomfire
475 reviews
Ratings
Avg. ROI (months)
Guru
Guru
Average 10 Months
Bloomfire
Bloomfire
Average 14 Months
Avg. Go Live Time (months)
Guru
Guru
Average 1 Months
Bloomfire
Bloomfire
Average 2 Months
Has the product been a good partner in doing business?
Guru
Guru
94%
Responses: 256
Bloomfire
Bloomfire
90%
Responses: 106
Quality of Support
Guru
Guru
93%
Responses: 695
Bloomfire
Bloomfire
90%
Responses: 234
Meets Requirements
Guru
Guru
92%
Responses: 961
Bloomfire
Bloomfire
89%
Responses: 314
Ease of Setup
Guru
Guru
89%
Responses: 284
Bloomfire
Bloomfire
87%
Responses: 113
Ease of Use
Guru
Guru
91%
Responses: 965
Bloomfire
Bloomfire
90%
Responses: 315
Document Collaboration
Guru
Guru
92%
Responses: 74
Bloomfire
Bloomfire
83%
Responses: 64
Version Control
Guru
Guru
86%
Responses: 54
Bloomfire
Bloomfire
77%
Responses: 57
Product Direction (% positive)
Guru
Guru
91%
Responses: 889
Bloomfire
Bloomfire
85%
Responses: 307
Knowledge Base
Guru
Guru
97%
Responses: 194
Bloomfire
Bloomfire
90%
Responses: 39
Performance and Reliability
Guru
Guru
96%
Responses: 174
Bloomfire
Bloomfire
90%
Responses: 36
Screenshare
Guru
Guru
92%
Responses: 16
Bloomfire
Bloomfire
86%
Responses: 44
Intelligent Search
Guru
Guru
92%
Responses: 168
Bloomfire
Bloomfire
87%
Responses: 42
Tagging
Guru
Guru
90%
Responses: 73
Bloomfire
Bloomfire
86%
Responses: 76
Moderation
Guru
Guru
91%
Responses: 30
Bloomfire
Bloomfire
86%
Responses: 44
User, Role, and Access Management
Guru
Guru
94%
Responses: 34
Bloomfire
Bloomfire
90%
Responses: 54
Search
Guru
Guru
90%
Responses: 93
Bloomfire
Bloomfire
86%
Responses: 79
Knowledge Base
Guru
Guru
93%
Responses: 83
Bloomfire
Bloomfire
89%
Responses: 76
Surveys
Guru
Guru
80%
Responses: 10
Bloomfire
Bloomfire
77%
Responses: 27
Advanced Search
Guru
Guru
90%
Responses: 165
Bloomfire
Bloomfire
87%
Responses: 60
Likelihood to Recommend
Guru
Guru
93%
Responses: 1181
Bloomfire
Bloomfire
91%
Responses: 366
Mobile
Guru
Guru
82%
Responses: 39
Bloomfire
Bloomfire
79%
Responses: 51
Content Utilization
Guru
Guru
89%
Responses: 150
Bloomfire
Bloomfire
87%
Responses: 49
Searchable
Guru
Guru
93%
Responses: 548
Bloomfire
Bloomfire
91%
Responses: 153
Notifications
Guru
Guru
88%
Responses: 73
Bloomfire
Bloomfire
86%
Responses: 76
Link Sharing
Guru
Guru
93%
Responses: 514
Bloomfire
Bloomfire
91%
Responses: 137
User, Role, and Access Management
Guru
Guru
91%
Responses: 149
Bloomfire
Bloomfire
90%
Responses: 30
Organization
Guru
Guru
93%
Responses: 116
Bloomfire
Bloomfire
91%
Responses: 41
Status Updates
Guru
Guru
89%
Responses: 66
Bloomfire
Bloomfire
88%
Responses: 57
Content Import
Guru
Guru
89%
Responses: 130
Bloomfire
Bloomfire
88%
Responses: 51
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