User Satisfaction Ratings

Data is scoped to the Help Desk category. All reviews were collected as of February 29, 2024
Gladly
Gladly
(883)
4.7 out of 5
Gladly
Salesforce Service Cloud
Salesforce Service Cloud
(3,667)
4.3 out of 5
Salesforce Service Cloud
Star Rating
Gladly
Gladly
883 reviews
Salesforce Service Cloud
Salesforce Service Cloud
3,667 reviews
Ratings
Ease of Setup
Gladly
Gladly
93%
Responses: 41
Salesforce Service Cloud
Salesforce Service Cloud
75%
Responses: 566
Quality of Support
Gladly
Gladly
94%
Responses: 198
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 1104
Ease of Use
Gladly
Gladly
94%
Responses: 203
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 1248
Ease of Admin
Gladly
Gladly
94%
Responses: 43
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 571
Has the product been a good partner in doing business?
Gladly
Gladly
97%
Responses: 43
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 568
Meets Requirements
Gladly
Gladly
93%
Responses: 204
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 1247
Product Direction (% positive)
Gladly
Gladly
97%
Responses: 189
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 1218
Mobile Optimization
Gladly
Gladly
94%
Responses: 64
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 43
Products and Version Tracking
Gladly
Gladly
98%
Responses: 7
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 458
Attachments/Screencasts
Gladly
Gladly
93%
Responses: 140
Salesforce Service Cloud
Salesforce Service Cloud
78%
Responses: 844
Interactive Voice Response (IVR)
Gladly
Gladly
95%
Responses: 7
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 281
Chat/Live Support
Gladly
Gladly
94%
Responses: 149
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 556
Ideas/Feedback
Gladly
Gladly
94%
Responses: 6
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 505
Artificial Intelligence
Gladly
Gladly
92%
Responses: 71
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 38
Knowledge Base
Gladly
Gladly
95%
Responses: 7
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 658
Pop-up Chat
Gladly
Gladly
95%
Responses: 117
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 81
Collaboration
Gladly
Gladly
97%
Responses: 17
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 23
Call Scripting
Gladly
Gladly
92%
Responses: 6
Salesforce Service Cloud
Salesforce Service Cloud
79%
Responses: 295
Customer Portal
Gladly
Gladly
96%
Responses: 151
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 713
Integrations
Gladly
Gladly
94%
Responses: 69
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 45
Dashboards
Gladly
Gladly
93%
Responses: 75
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 838
Knowledge Base
Gladly
Gladly
94%
Responses: 120
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 87
Notifications
Gladly
Gladly
94%
Responses: 126
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 89
Likelihood to Recommend
Gladly
Gladly
93%
Responses: 282
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 1642
Ticket Collaboration
Gladly
Gladly
93%
Responses: 130
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 818
Response Automation
Gladly
Gladly
93%
Responses: 143
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 823
Branding
Gladly
Gladly
95%
Responses: 67
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 47
Conversation Archiving
Gladly
Gladly
96%
Responses: 116
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 74
Integration
Gladly
Gladly
91%
Responses: 71
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 341
Live Chat
Gladly
Gladly
94%
Responses: 89
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 41
Voice
Gladly
Gladly
92%
Responses: 146
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 498
Email to Case
Gladly
Gladly
95%
Responses: 154
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 874
Workflow
Gladly
Gladly
94%
Responses: 140
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 893
SLA Management
Gladly
Gladly
92%
Responses: 118
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 665
In-App Messaging
Gladly
Gladly
96%
Responses: 102
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 69
Ticket creation user experience
Gladly
Gladly
94%
Responses: 135
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 862
Social Integration
Gladly
Gladly
91%
Responses: 118
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 510
Email
Gladly
Gladly
96%
Responses: 92
Salesforce Service Cloud
Salesforce Service Cloud
88%
Responses: 45
Customer and Contacts Database
Gladly
Gladly
94%
Responses: 143
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 719
Targeted Emails
Gladly
Gladly
96%
Responses: 101
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 66
Ticket response user experience
Gladly
Gladly
93%
Responses: 131
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 860
Knowledge Base
Gladly
Gladly
95%
Responses: 82
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 143
Customer Profiles
Gladly
Gladly
95%
Responses: 129
Salesforce Service Cloud
Salesforce Service Cloud
88%
Responses: 88
Searchable Articles
Gladly
Gladly
92%
Responses: 77
Salesforce Service Cloud
Salesforce Service Cloud
84%
Responses: 145
Customization
Gladly
Gladly
90%
Responses: 82
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 420
Community Forums
Gladly
Gladly
92%
Responses: 67
Salesforce Service Cloud
Salesforce Service Cloud
83%
Responses: 126
Lead Development
Gladly
Gladly
95%
Responses: 94
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 74
Help Desk
Gladly
Gladly
95%
Responses: 77
Salesforce Service Cloud
Salesforce Service Cloud
88%
Responses: 44
User, Role, and Access Management
Gladly
Gladly
93%
Responses: 71
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 414
Automation
Gladly
Gladly
95%
Responses: 74
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 47
Reporting
Gladly
Gladly
88%
Responses: 76
Salesforce Service Cloud
Salesforce Service Cloud
81%
Responses: 825
Macros
Gladly
Gladly
95%
Responses: 76
Salesforce Service Cloud
Salesforce Service Cloud
85%
Responses: 40
Tickets
Gladly
Gladly
95%
Responses: 73
Salesforce Service Cloud
Salesforce Service Cloud
88%
Responses: 48
Mobile User Support
Gladly
Gladly
86%
Responses: 65
Salesforce Service Cloud
Salesforce Service Cloud
78%
Responses: 296
Team Inbox
Gladly
Gladly
95%
Responses: 115
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 79
Social
Gladly
Gladly
93%
Responses: 73
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 41
Co-Browsing
Gladly
Gladly
92%
Responses: 83
Salesforce Service Cloud
Salesforce Service Cloud
80%
Responses: 37
Reporting
Gladly
Gladly
93%
Responses: 81
Salesforce Service Cloud
Salesforce Service Cloud
90%
Responses: 46
Personalization
Gladly
Gladly
92%
Responses: 72
Salesforce Service Cloud
Salesforce Service Cloud
86%
Responses: 49
Avg. ROI (months)
Gladly
Gladly
Average 15 Months
Salesforce Service Cloud
Salesforce Service Cloud
Average 18 Months
Live Chat
Gladly
Gladly
86%
Responses: 7
Salesforce Service Cloud
Salesforce Service Cloud
82%
Responses: 70
Visitor Activity
Gladly
Gladly
94%
Responses: 73
Salesforce Service Cloud
Salesforce Service Cloud
90%
Responses: 28
Phone
Gladly
Gladly
93%
Responses: 90
Salesforce Service Cloud
Salesforce Service Cloud
93%
Responses: 41
Text
Gladly
Gladly
94%
Responses: 90
Salesforce Service Cloud
Salesforce Service Cloud
90%
Responses: 41
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