User Satisfaction Ratings
Data is scoped to the Help Desk category. All reviews were collected as of February 29, 2024 Gladly |  Kustomer | |
| Star Rating | Gladly 883 reviews | Kustomer 409 reviews |
Ratings
Ease of Setup
Gladly
Responses: 41
Kustomer
Responses: 86
Ease of Admin
Gladly
Responses: 43
Kustomer
Responses: 92
Ease of Use
Gladly
Responses: 203
Kustomer
Responses: 199
Has the product been a good partner in doing business?
Gladly
Responses: 43
Kustomer
Responses: 88
Quality of Support
Gladly
Responses: 198
Kustomer
Responses: 184
Meets Requirements
Gladly
Responses: 204
Kustomer
Responses: 195
Product Direction (% positive)
Gladly
Responses: 189
Kustomer
Responses: 193
Automation
Gladly
Responses: 74
Kustomer
Responses: 15
Interactive Voice Response (IVR)
Gladly
Responses: 7
Kustomer
Responses: 36
Products and Version Tracking
Gladly
Responses: 7
Kustomer
Responses: 40
Artificial Intelligence
Gladly
Responses: 71
Kustomer
Responses: 13
Dashboards
Gladly
Responses: 75
Kustomer
Responses: 95
Searchable Articles
Gladly
Responses: 77
Kustomer
Responses: 36
Avg. ROI (months)
Gladly
Average 15 Months
Kustomer
Average 22 Months
Personalization
Gladly
Responses: 72
Kustomer
Responses: 13
Ideas/Feedback
Gladly
Responses: 6
Kustomer
Responses: 45
In-App Messaging
Gladly
Responses: 102
Kustomer
Responses: 74
Integrations
Gladly
Responses: 69
Kustomer
Responses: 16
Mobile Optimization
Gladly
Responses: 64
Kustomer
Responses: 11
Attachments/Screencasts
Gladly
Responses: 140
Kustomer
Responses: 129
Response Automation
Gladly
Responses: 143
Kustomer
Responses: 130
Phone
Gladly
Responses: 90
Kustomer
Responses: 12
Pop-up Chat
Gladly
Responses: 117
Kustomer
Responses: 84
Knowledge Base
Gladly
Responses: 7
Kustomer
Responses: 49
Likelihood to Recommend
Gladly
Responses: 282
Kustomer
Responses: 242
Customer Portal
Gladly
Responses: 151
Kustomer
Responses: 114
Knowledge Base
Gladly
Responses: 82
Kustomer
Responses: 37
Conversation Archiving
Gladly
Responses: 116
Kustomer
Responses: 84
Notifications
Gladly
Responses: 126
Kustomer
Responses: 100
Knowledge Base
Gladly
Responses: 120
Kustomer
Responses: 82
Social Integration
Gladly
Responses: 118
Kustomer
Responses: 113
Surveys
Gladly
Responses: 78
Kustomer
Responses: 13
Reporting
Gladly
Responses: 76
Kustomer
Responses: 93
Email to Case
Gladly
Responses: 154
Kustomer
Responses: 132
Call Scripting
Gladly
Responses: 6
Kustomer
Responses: 37
Chat/Live Support
Gladly
Responses: 149
Kustomer
Responses: 111
Team Inbox
Gladly
Responses: 115
Kustomer
Responses: 88
Customer Profiles
Gladly
Responses: 129
Kustomer
Responses: 99
Proactive Engagement
Gladly
Responses: 86
Kustomer
Responses: 25
Voice
Gladly
Responses: 146
Kustomer
Responses: 100
SLA Management
Gladly
Responses: 118
Kustomer
Responses: 109
Self-Serve Support
Gladly
Responses: 88
Kustomer
Responses: 26
Targeted Emails
Gladly
Responses: 101
Kustomer
Responses: 78
Ticket Collaboration
Gladly
Responses: 130
Kustomer
Responses: 129
Seamless Escalation
Gladly
Responses: 104
Kustomer
Responses: 87
Personalization
Gladly
Responses: 108
Kustomer
Responses: 92
Integration
Gladly
Responses: 71
Kustomer
Responses: 56
Live Chat
Gladly
Responses: 89
Kustomer
Responses: 14
Customization
Gladly
Responses: 82
Kustomer
Responses: 79
Omnichannel
Gladly
Responses: 102
Kustomer
Responses: 85
Social
Gladly
Responses: 73
Kustomer
Responses: 12
Contextual Engagement
Gladly
Responses: 101
Kustomer
Responses: 80
User, Role, and Access Management
Gladly
Responses: 71
Kustomer
Responses: 61
Avg. Go Live Time (months)
Gladly
Average 2 Months
Kustomer
Average 2 Months
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